EXPERT ARTICLES & PODCASTS

By
Phil Edholm
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Join me for a webinar with Frozen Mountain on Tuesday, March 6, 2018 at 2:00pm ET/11:00am PT that will focus on how WebRTC can be used in a range of use cases and capabilities beyond the traditional peer to peer implementations. The session will examine how WebRTC can be used effectively in Customer Care, Telemedicine and other applications.

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By
Nicolas De Kouchkovsky
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Zendesk has become a important participant to watch in the customer interaction management space....

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By
Jon Arnold
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I’ve been involved with TMC and their ITExpo event long before UC was a thing, and having just returned from the 2018...

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By
Peter Bernstein
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As to the issue at hand on if an enterprise should stick with its premises-based CEC solution or move to the cloud, there is an old saying that seems appropriate. It...

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By
Blair Pleasant
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In this Industry Buzz Podcast, Blair Pleasant leads the discussion about Cloud, with BCStrategies Experts Dave Stein, Melissa Swartz, Sara Uzel, Marty Parker, JR Simmons, Dr. Joseph Williams, David Smith, Steve Leaden and Ashish Jain. 

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By
Chuck Lear
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Microsoft, Cisco and Slack are redefining your company’s communication capabilities and culture and leaving corporate communication staffs alone and under-viewed...

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By
Blair Pleasant
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More than 3,000 Avaya partners and customers, as well as analysts and consultants, converged on the “Big Easy” to attend Avaya Engage and hear Avaya’s post-bankruptcy...

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By
Marty Parker
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Cost reduction may not be the highest priority for organizations with important growth or market transformation strategies. If you want to spend more time on the cost...

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By
Blair Pleasant
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In this Industry Buzz podcast, Blair Pleasant leads a discussion about Avaya Engage 2018, with Experts Dave Michels, Dr. Joseph Williams, Sara Uzel,...
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By
Marty Parker
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Since our founding as UCStrategies in 2006, our team of Experts has been prominent in the Enterprise Connect program. This year, 12 BCStrategies Experts will lead or...

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By
Joseph Williams
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I worry that UC has retreated into BCG’s “cash cow” quadrant in terms of UC’s growth share matrix, which suggests we aren’t going to see much more direct investment...

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By
Melissa Swartz
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Making the move to the cloud is not always easy, but your transition will be smoother if you start with solid groundwork to avoid as many surprises as possible....

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By
Nicolas De Kouchkovsky
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In August 2016, Twilio dropped a mini bomb in the Contact Center space announcing that ING Bank, one of the largest financial institutions in the world would replace...

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By
Blair Pleasant
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In this Industry Buzz podcast the BCStrategies Experts discuss mergers and acquisitions; what to look for in upcoming M&A activity in the...
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By
Dave Michels
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Meltdown and Spectre — two massive security flaws revealed publicly this month — allow attackers to access “secure” data by compromising privileged processor memory....

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By
Michael Finneran
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While the UCC suppliers continue to hope that 2018 will be the year that users finally embrace their vision of collaboration and willingly adopt their preferred...

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By
Peter Bernstein
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As the title suggests, not only was 2017 a proof point that we in the real-time business communications community live in interesting times, but as my expert...

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By
Marty Parker
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The topic of this Industry Buzz podcast is the forecast for 2018 in the business communications space. Participants include Experts Jim Burton,...
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By
Phil Edholm
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In this Industry Buzz podcast, Phil Edholm moderates a conversation on the recent FCC Net Neutrality ruling. The discussion includes Experts Jon...
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By
Phil Edholm
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Today the FCC eliminated the Obama era restrictions on the ability of an ISP to arbitrarily limit internet traffic. While there are...

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By
Phil Edholm
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Today the FCC eliminated the Obama-era restrictions on the ability of an ISP to arbitrarily limit traffic. While there are a range of arguments on both sides, as...

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By
Jon Arnold
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I can’t think of one thing – or company – that stood still in our space during 2017. Every player of note had at least one major development, and every trend that...

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By
Blair Pleasant
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At the Genesys Analyst Summit, it was great to hear from Genesys about how it’s driving a cloud-first vision leveraging microservices, innovating with technologies...

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By
Blair Pleasant
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In this Industry Buzz podcast the BCStrategies Experts look back at the hot topics, issues and trends of 2017 in the unified communications and...
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By
Nicolas De Kouchkovsky
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This article is the second of a two-part series on Robotic Automation for customer engagement. In part two, I want to explore the art of the possible and dig into the...

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By
Peter Bernstein
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Establishing the ground rules for what constitutes permission, and establishing liabilities for when in dispute, is one of the major challenges of the Internet Age as...

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By
Jon Arnold
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I have no doubt that AI will find its legs in our space, but currently, it’s hard to tell where AI is delivering something new as opposed to moving automation efforts...

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By
Pascal Menezes
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As some readers might know, I have been working in the industry on Software Defined Networks and how end-user applications can interact with these programmable...

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By
Blair Pleasant
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In this video interview, Jonathan Rosenberg, CTO for Cisco's Collaboration Business, explains how Cisco is differentiating itself in AI by focusing...
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By
Blair Pleasant
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Artificial Intelligence (AI) is clearly one of the hottest topics these days, and I recently had the opportunity to see and hear about some of the things the Cisco...

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By
Michael Finneran
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BlackBerry hosted its Security Summit in New York this week, and the big message appeared to be, “we’re not dead!” BlackBerry is still in business, and may be showing...

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By
Blair Pleasant
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During the BroadSoft Connections event, I spoke with Taher Behbehani, BroadSoft CMO, about BroadSoft’s announcements at the conference, including the...
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By
Blair Pleasant
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The theme of Salesforce's annual Dreamforce conference was the Fourth Industrial Revolution. In his keynote, Salesforce CEO Marc Benioff noted that we’ve moved from...

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By
Nicolas De Kouchkovsky
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Robotic Automation is not new and has been maturing a lot in the last five years. I thought its adoption by customer service organizations would have taken off by now...

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By
Blair Pleasant
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At its inaugural analyst conference, RingCentral discussed its sales, product, and technology momentum. RingCentral has been focusing on “collaborative communications...

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By
Blair Pleasant
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The announcement of Cisco's acquisition of BroadSoft is the topic of this week's Industry Buzz podcast. Blair Pleasant moderates the conversation...
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By
Peter Bernstein
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The use and value of AI should concern everyone in UCC and beyond. Yes, AI leadership will be a core part of our innovation leadership tool chest and have profound...

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By
Michael Finneran
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On the carrier side, we are suddenly seeing a deluge of technical options coming to the fore, probably more than at any time in recent memory. That in turn is driving...

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By
Jon Arnold
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Wearing my MBA hat, different questions come to mind than when wearing my analyst/UC Expert hat. I’ll start with the seller, and will then flip the script as to what...

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By
Blair Pleasant
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In this Industry Buzz podcast, Blair Pleasant moderates a conversation with the Experts about the recent BC Summit. Experts on the call include Dave...
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By
Phil Edholm
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The announcement today that BroadSoft has accepted an offer to be acquired by Cisco opens a new discussion about the changes we can expect across the industry. It...
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By
Blair Pleasant
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At the Microsoft Ignite conference, I spoke with Microsoft’s Albert Kooiman and Marc Pottier about the key take-aways from the event, “intelligent...
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By
Blair Pleasant
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The BCStrategies/UCStrategies team just wrapped up another successful BC Summit. Jim Burton did a great job in bringing together a group of Solution Integrators,...

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By
Marty Parker
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In this Industry Buzz podcast, UCStrategies' Marty Par ker moderates a conversation about the 2017 Gartner Magic Quadrant for Unified Communications...
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By
Blair Pleasant
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BCStrategies Expert Blair Pleasant joined Darryl Addington, Director of Product Marketing at Five9 and Corey Cross, Key Systems Engineer with Amsurg...
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By
Stephen Leaden
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In Parts 1 and 2 of this series entitled “Calling All Centrex Users: Your Cloud Solution Is Dead!”, I covered a synopsis for the original Centrex and what it was...

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By
Nicolas De Kouchkovsky
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Late September, the 4th Intelligent Assistants Conference took place in San Francisco. We took the opportunity to update our market landscape and we continue to...

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By
Chuck Lear
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Yes, Operator Assisted Conference Calls are Still Needed! Several industries and customers are still accustomed to Operator Assisted Conference Calls for privacy,...

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By
Marty Parker
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We all know the modern workplace is changing: more open plan offices, more collaborative team spaces, more online and mobile communications. Audio experience is...

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By
Blair Pleasant
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By now you’ve heard about companies that have eliminated their voicemail systems for some of their workers or locations. Rather than eliminating what can be a useful...

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By
Evan Kirstel
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It was great catching up with Ericsson last week in San Francisco at the inaugural Mobile World Congress Americas conference. Ericsson is doing incredible work to...

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By
Marty Parker
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Gartner published the 2017 UCaaS MQ on September 6, 2017. The themes and trends are very similar to the 2016 UCaaS MQ. However, the 2017 UCaaS MQ seems to concentrate...

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By
Stephen Leaden
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In my earlier post and Part 1 of “Calling All...

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By
Dave Michels
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As a communications professional, I take my conferencing gear seriously. When traveling, it boils down to three options: the handset, the smartphone speaker, and a...

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By
Blair Pleasant
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For years I’ve been talking and writing about expanding beyond the walls of the formal contact center to enable subject matter experts to assist contact center agents...

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By
Chuck Lear
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Many large organizations have an Office Productivity solution and a separate Voice/Video/Conferencing solution. Look at the table...

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By
Evan Kirstel
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Integrating your CRM-UC provides you with the tools for one-stop selling communications. Here are some of the interesting issues you’ll face when selecting a B2B CRM-...

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By
Peter Bernstein
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It is a fair observation of “industry experts” in every vertical and geographic market that our opinions are hypercritical. Criticism sells. Praise, not so much. That...

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By
Nicolas De Kouchkovsky
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Intelligent Assistants and smart bots have been stealing the headlines, yet Artificial Intelligence (AI) is finally making headways in the broader Customer...

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By
Jon Arnold
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Just as the cloud was the trend du jour last year, it’s AI’s turn in 2017, and taken together, there’s a lot of disruption happening in the collaboration space. While...

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By
Stephen Leaden
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Now since all TDM digital voice communications have been at end-of-support for over 60+ months, Centrex (TDM as well IP) and its ACD affiliate have slowly been...

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By
Evan Kirstel
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Digital transformation is important for all businesses, regardless of their size. The main idea behind digital transformation is the fact that organizations need to...

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By
Dave Michels
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This week, Cisco Spark™ announced several breakthroughs around security, compliance and analytics. This week's Industry Buzz podcast drills down into...
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By
Marty Parker
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In this Industry Buzz podcast the UCStrategies Experts discuss the Gartner Magic Quadrant for Unified Communications 2017. Led by Marty Parker , the...
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By
Jim Burton
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In this Executive Insights podcast, Jim Burton welcomes Taher Behbehani, Chief Marketing Officer at BroadSoft .
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By
Phil Edholm
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I had an opportunity last week to talk with the team at Aryaka networks, a cloud-based global Software Defined Wide Area Networking (SD-WAN) company that has seen...

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By
Marty Parker
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The 14th annual Gartner Magic Quadrant for Unified Communications (UCMQ) was published on July 19, 2017. The essence of this 2017 UCMQ is that Microsoft and Cisco...

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By
Blair Pleasant
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In this Industry Buzz podcast, the UCStrategies Experts discuss Avaya's recent announcement as it moves forward to emerge from Chapter 11. Blair...
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By
David Stein
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Your PBX is in its second decade of life, the software release is eight years old, the vendor declared End of Life five years ago, the users are screaming to get...

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By
Stephen Leaden
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On July 18, 2017, Microsoft announced that it will no longer support the use of Session Border Controllers (SBCs) and SIP integration to connect third-party PBXs/...

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By
Dave Michels
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In this Industry Buzz podcast, UCStrategies' Dave Michels leads the discussion among the UCStrategies Experts about the news that Mitel has acquired...
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By
Dave Michels
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Mitel has a definitive agreement to acquire ShoreTel, and I’m happy for all involved. We can argue all day if this was expected or inevitable, but the question I pose...

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By
Peter Bernstein
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For several years, the way in which we discuss interactive communications has become stagnant, cliché, and I would argue, non-descriptive. Realities are with the...

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By
Phil Edholm
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ThousandEyes, developer of a cloud-based Network Intelligence platform that uses synthetic transaction monitoring to test application delivery performance and network...

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By
Jon Arnold
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Having attended a few Perspectives events, I can say that Genband has a distinct way of framing the problem set, and more than ever, this year’s rendition marks a...

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By
Nicolas De Kouchkovsky
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The customer interaction and service market is undergoing profound changes. ServiceNow is one of the most successful SaaS companies. Now the undisputed leader of the...

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By
Blair Pleasant
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At the GENBAND Perspective 2017 event in Los Angeles, Blair Pleasant sat down with Sacha Gera, Senior VP of Cloud Products, to discuss GENBAND’s...
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By
Jim Burton
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In this Executive Insights video podcast, Jim Burton is joined by Alan Masarek, CEO of Vonage.
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By
Blair Pleasant
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In this Executive Insights interview, Blair Pleasant speaks with Callan Schebella, CEO of Inference Solutions. Schebella discusses the Evolution of...
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By
Blair Pleasant
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I recently had briefings with some vendors that are not as well known in our industry as some of their larger counterparts, but have interesting stories to tell. 

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By
Blair Pleasant
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In February 2017, the City of Houston hosted Super Bowl® 51 at the NRG Stadium, with an estimated 1.3 million people attending the game and Super Bowl LIVE, a free...

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By
Stephen Leaden
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Will "hard" end points ever go away? In a word – no, not in my opinion. I read a very interesting article recently regarding the decrease in ebook sales by 18.7% in...

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By
Jon Arnold
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During the past two months, I’ve spoken at four industry events – and attended four others – with a common theme being the impact of chatbots and AI on the workplace...

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By
Peter Bernstein
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We in the industry spend so much time talking about how technology, including things like bots, AI, chat, FAQs, etc., are improving the efficiency and effectiveness...

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By
Evan Kirstel
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This type of computing is effectively working to extend the cloud computing capabilities and services to the very edge of the network which allows it to bring about...

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By
Dave Michels
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In this Industry Buzz podcast, the UCStrategies Experts address the recent news and rumors about Amazon, and how they may affect the enterprise. Dave...
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By
Dave Michels
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In this Industry Buzz podcast, the UCStrategies Experts address the recent news and rumors about Amazon, and how they may affect the enterprise. Dave...
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By
Michael Finneran
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Apple made a number of interesting announcements at its World-Wide Developers Conference ...

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By
Dave Michels
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The UCStrategies experts discuss teleworking, where it does and doesn't fit, and why some companies are changing their policies for at-home workers...
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By
Nicolas De Kouchkovsky
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The past months have witnessed breakthrough announcements from Microsoft, IBM, and Google, all hitting new marks in speech recognition accuracy. Let’s review the next...

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By
Dave Michels
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The desktop audio conundrum is about balancing the need for quality audio conferencing with the desire for high fidelity music. It’s a problem on a desktop, and it’s...

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By
Jim Burton
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In this Executive Insights video podcast, Jim Burton is joined by Vik Verma, CEO of 8x8.
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By
Jim Burton
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In this Executive Insights video podcast, Jim Burton of BCStrategies is joined by Vlad Shmunis, CEO of RingCentral.
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By
Blair Pleasant
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The topic of this Industry Buzz podcast is Mitel, in the wake of the company's Mitel Elite Experience event held last week in San Antonio...
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By
Blair Pleasant
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Mitel’s Elite Experience Americas conference brought together some of Mitel’s top partners, as well as customers, analysts, and consultants. During the event, I...

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By
Peter Bernstein
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This combination represents what can be characterized as “IP to the Max.” This is a good thing. The reality of the internetworking world is that it really is becoming...

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By
Blair Pleasant
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As the largest health care provider in St. Paul, MN, Health East was struggling with an out-of-date contact center and communication solution. The health care...

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By
Evan Kirstel
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Network Functions Virtualization (NFV) is way beyond any traditional concept of networking and provides great insights and guidance for future generations of...

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By
Phil Edholm
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In this Industry Buzz podcast, the UCStrategies Experts discuss Communications Platform-as-a-Service (CPaaS). Topics include how CPaaS is changing,...
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By
Michael Finneran
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According to the Wall Street Journal the two largest cable operators in the country, Comcast and Charter Communications, have entered into a partnership to...

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News

Guest, Staff & Vendor Contributed Articles

By
BCStrategies
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Fontel Inc. has become a distributor for Huddly in the U.S. Huddly has developed an intelligent software platform that powers the Huddly GO collaboration camera.

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BCStrategies
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Fontel Inc. announces the introduction of the Huddly GO HD PTZ USB Camera / Jabra Speak 710 Wireless Mic-Speaker Bundles.   

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By
BCStrategies
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Revolabs® Inc., a wholly owned subsidiary of Yamaha Corporation and part of the Yamaha UC department, today announced that independent analyst firm Wainhouse Research...

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By
BCStrategies
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Business Intelligence Group recognizes Nectar as a unified communications industry innovator 

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By
BCStrategies
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Unified Office, Inc. announced at ITExpo in Fort Lauderdale, its new Total Connect Nowsm Sentiment Analysis Suite (TCNIQTM). TCNIQTM detects the sentiment of...

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By
BCStrategies
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2018 has been the “Year of Acquisitions” in the business communications arena, with the latest being CoreDial’s acquisition of contact center vendor Voice4Net.

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BCStrategies
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Intermedia, a leading cloud communications and collaboration provider, today announced the availability of Intermedia Unite™ – an easy-to-use Unified Communications...

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By
BCStrategies
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Nureva Inc. announces the Dual HDL300 audio conferencing system, which is optimized for...

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By
Christopher Connolly
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There is cultural shift in the way all communication takes place. We didn’t just move from landlines to mobile in the blink of an eye. We’ve moved to everything,...

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By
BCStrategies
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BC Summit 2017 Presentation: Planning Network Workloads for Business Communications, Marty Parker
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By
BCStrategies
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Virsae, the cloud-native service management platform for unified communications (UC), has launched a UC security management solution aimed squarely at putting a dent...

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By
BCStrategies
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Datavision, the industry leading SDN-powered end-to-end networking consultant, announces a partnership with Silver Peak, the global leader in broadband and hybrid WAN...

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By
Fuze-Thinking Phones
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*/ The Unified Communications Buyer’s Guide to Picking the Right Cloud Telephony Solution
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Yorktel
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3 Best Practices for Video Conferencing, Streaming Media and Webcasts
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By
Robbie Pleasant
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PGi has launched the latest version of its unified communications and collaboration (UC&C) product: GlobalMeet 5.0. 

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By
Robbie Pleasant
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Unified Office, Inc. has announced the 2.0 version of its Total Connect Now Operations Performance Suite (TCNOPS 2.0). 

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By
BCStrategies
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Biz Technology Solutions (BTS) today announced its recent partnership with Enghouse Interactive, a leading developer of a comprehensive portfolio of contact center...

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By
BCStrategies
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Nectar Services Corp. today announced it has added a new C-level position, naming Ken Archer as Chief Revenue Officer. In this role, Archer will oversee Nectar’s...

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By
Ashley Unitt
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Even if your company doesn’t do business within Europe, adhering to GDPR offers a golden opportunity to business processes.

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By
Robbie Pleasant
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Star2Star Communications and Blueface have announced a new merger, wherein the two companies will combine into a single provider of Unified Communications as a...

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By
BCStrategies
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New research from NewVoiceMedia reveals that sales professionals who use a CRM system are losing an average of six and a half weeks a year completing manual...

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By
Mutare
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Voice message neglect is costing companies millions of dollars in lost customers and squandered marketing returns. This paper makes the case for a...
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By
BCStrategies
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Kurmi Software announced the incorporation of Kurmi Software Inc. with a new office in New York City.

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By
Robbie Pleasant
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Dialpad has announced the release of a new service, intended to help small businesses and remote workers by eliminating their monthly phone bills. 

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By
Robbie Pleasant
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Verint Systems Inc. has announced the addition of new automation and artificial intelligence capabilities to its Workforce Management (WFM) solution.

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By
Robbie Pleasant
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Vidyo and WebRTC.ventures have released a new report, analyzing the current trends in video communications and video projects.

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By
Robbie Pleasant
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Genesys debuted the integration between Genesys PureCloud, its cloud customer engagement solution, and Amazon Lex at the AWS re:Invent conference. The integration...

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By
BCStrategies
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The VOSS H.O.M.E. program was designed to support Cisco HCS partners' transition from CUCDM, the primary incumbent management platform for the 130+ HCS Partners...

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By
Bennet Bayer
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Looking at the market opportunity for B/OSS vendors and the ICT industry in general, I find it an exciting time. I see so many different opportunities and directions...

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By
BCStrategies
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VOSS Solutions announced the launch of a series of podcasts entitled UC Inside Track, designed to deliver regular insight into the Microsoft UC market as an easy-to-...

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By
Robbie Pleasant
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Five9, Inc. conducted its inaugural Five9 Customer Service Index research, conducted by Zogby Analytics, and the results are clear: customer service experience is key...

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By
BCStrategies
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Analysis of 257 million calls pinpoints lingering networking issues Virsae Service Management (VSM), the cloud native service management platform for unified...

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By
BCStrategies
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Nectar Services Corp. announced it has partnered with Gigamon to offer an advanced integrated solution for UC network monitoring diagnostics.

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By
Dennis Fois
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Discover how speech analytics can transform your business’ call data into information you can use to increase sales.

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By
Robbie Pleasant
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At the Cisco Partner Summit, Cisco announced the release of a new enterprise-ready voice assistant for meetings. The new Cisco Spark Assistant will be available on...

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By
Robbie Pleasant
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StarLeaf has announced its successful completion of interoperability testing for Microsoft Teams. Through the testing, StarLeaf demonstrated that its GTm family of...

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By
Robbie Pleasant
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Masergy has announced that its Global Unified Communications as a Service (UCaaS) has been selected to join GE Healthcare’s Centricity Partner Program.
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By
Robbie Pleasant
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Nextiva has announced the launch of a new platform, complete with several new tools and features for customer service, chats, and surveys.

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By
Blair Pleasant
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Some industry commentators believe we've reached the end of the era in which organisations' IT departments "own" their IT. Central to this change are...
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By
BCStrategies
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Masergy announced the Masergy Communicator HUB. The new offering greatly improves worker productivity by organizing on a single screen, all contextual information...

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By
Robbie Pleasant
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Serenova has announced its acquisition of TelStrat, a provider of call recording, quality, analytics, and workforce management solutions.

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By
BCStrategies
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A huge opportunity is coming for the Service Providers in the next five years tens of millions of users are expected to subscribe to UCaaS based on Cisco HCS Shared...

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By
Robbie Pleasant
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Applied Voice & Speech Technologies, Inc. (AVST) and collab9 have entered a partnership to deliver a joint solution that hosts AVST’s CX-E platform within collab9...

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By
BCStrategies
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Avaya Government Solutions, through its partnership with Collab9, announced today that the Avaya Aura® Communication Manager unified communications (UC) product...

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By
BCStrategies
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Masergy, a leading provider of hybrid networking, managed security and cloud communications solutions, announced that its Global Unified Communication as a Service (...

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By
BCStrategies
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The Unified Communications manufacturer C4B Com For Business is championing mobility. With the latest XPhone Connect release, C4B has expanded its app with a key...

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By
BCStrategies
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netsapiens, a provider of unified communications (UC) services and feature-sets to service providers and large enterprises, announces today that it will implement a...

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By
Robbie Pleasant
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Verint Systems Inc. has unveiled its latest solution, designed to provide key feature enhancements across its suite of applications. The latest release of Verint...
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By
Rob Pickering
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Generally UC tools are built in a walled garden, operate in silos, involve annoying plug-ins and don’t work with the UC tools your partners or customers use. What’s...

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By
UCStrategies Staff
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Arkadin announced the addition of Cisco Spark and Cisco Cloud Connected Audio – Service Provider (CCA-SP) to its market-leading solutions. The services are integrated...

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By
UCStrategies Staff
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NewVoiceMedia, a leading global provider of cloud contact center and inside sales technology that enables businesses to have more successful conversations, is...

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By
Robbie Pleasant
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Plantronics has announced the release of a new series of audio processors for contact centers - the MDA400 QD series. This new advanced audio hub  provides contact...

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By
Robbie Pleasant
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8x8 has announced the availability of the latest editions of 8x8 Virtual Office: X2, X5, and X8. This new suite of products is intended to provide companies with...

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By
Robbie Pleasant
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Enghouse Interactive unveiled Communications Center for Microsoft Office 365, a new offering that provides provides hosted, on-premise, and hybrid contact center...

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By
UCStrategies Staff
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Arkadin has rolled out comprehensive capabilities to enable global clients to successfully transition to Microsoft’s cloud UC suite. Arkadin Managed Services (AMS)...

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By
UCStrategies Staff
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Nectar Services Corp. announced a joint development and strategic alliance agreement with Plantronics to build the industry’s first ear-to-ear (e2e) diagnostics...

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By
Robbie Pleasant
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NICE inContact has announced a new release of its CXone customer experience platform. As a unified cloud native solution, CXone now offers comprehensive omnichannel...

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By
Robbie Pleasant
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AeroFS has announced a merger with Redbooth, under which the two companies will combine under the Redbooth name.

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By
Robbie Pleasant
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Talkdesk has unveiled a new suite of products, built to provide intelligence on customer self-service activity to contact center agents.

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By
Robbie Pleasant
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Atlassian recently unveiled a new team collaboration tool: Stride. This enterprise product is designed to provide voice, video, and text chat, as well as workplace...

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By
Robbie Pleasant
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Intermedia has announced the acquisition of AnyMeeting. Intermedia will be able to provide an enhanced Unified Communications experience, alongside its current Cloud...

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By
UCStrategies Staff
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Sennheiser announces it has implemented a new Deal Registration program, offering percentage-based savings, prizes, and locked-in pricing when they register a deal...

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By
UCStrategies Staff
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VOSS Solutions announced the general availability of VOSS Analytics Version 5. VOSS Analytics gathers data about service usage, service adoption, user trends, and...

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By
UCStrategies Staff
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VOSS Solutions, a Microsoft Certified Partner, announced that the company is now recognized as a Skype Operations Framework Featured Partner.

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By
Robbie Pleasant
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Zendesk has enhanced its Zendesk Guide, a knowledge base and self-service product, with the general availability of Answer Bot.

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UCStrategies Staff
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Today, Cisco Spark™ makes four major breakthroughs to keep things running smoothly and also keep your most important information and ideas safe. These four...

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Robbie Pleasant
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VOSS-4-UC v17 is designed to address the challenges facing the unified communications industry, providing a scalable and extensible architecture. It’s designed to...

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UCStrategies Staff
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Masergy announced its top channel partners for Fiscal Year 2017. The company’s award-winning Global Partner Program continues to outperform competitive channel...

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UCStrategies Staff
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VOSS Solutions announced the general availability of VOSS-4-UC v17, which includes a rich array of new features and functionality.

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UCStrategies Staff
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Arkadin has launched Arkadin Vision, a digital meeting space that seamlessly connects audio, web and video for a unified meeting experience. The new cloud-based...

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UCStrategies Staff
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Arkadin has launched Arkadin Vision, a digital meeting space that seamlessly connects audio, web and video for a unified meeting experience. The new cloud-based...

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Robbie Pleasant
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Infinity Fusion allows video interoperability while maintaining the native end-user experience, so users can join Skype for Business calls without needing to learn...

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Dave Michels
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In this Industry Buzz podcast, UCStrategies' Dave Michels leads the discussion among the UCStrategies Experts about the news that Mitel has acquired...
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Robbie Pleasant
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CenturyLink Business VoIP for small business is the first in a new series of offerings to complete CenturyLink’s portfolio of business-class solutions for SMBs.

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UCStrategies Staff
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Nectar Services Corp., the leader in the development and deployment of proactive network monitoring and performance management software for the Unified Communications...

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Blair Pleasant
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Last week, Microsoft announced that starting in July 2018, they will no longer support the use of Session Border Controllers (SBC) to connect third-party PBX...
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UCStrategies Staff
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VOSS Solutions announced a series of webinars that focus on migrating to and managing Microsoft Unified Communications (UC) technology.

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Robbie Pleasant
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8x8 has announced several enhancements and new capabilities for the 8x8 Virtual Contact Center (VCC) solution. As part of the enhancements, 8x8 is introducing new...

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Robbie Pleasant
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New research available from Dimension Data’s “Digital Workplace Report: Transforming Your Business” has provided several new insights into the trends driving the new...

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UCStrategies Staff
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ALE announced it is working with PGi, the world’s largest dedicated provider of collaboration solutions, to deliver integrated high-definition (HD) audio conferencing...

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Patrick Foster
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Businesses need take advantage of the varied methods of communication available to them, because if they don’t, their competitors will. But there’s a fine line to...

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Robbie Pleasant
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Unify's new offering, OpenScape Cloud, is a flexible, personalized solution, made to enable effective collaboration and increase productivity by combining...
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Robbie Pleasant
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Five9 has announced the availability of the latest version of its Virtual Contact Center (VCC). The new release, called Summer Release 2017, includes over 100 key...

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David Lee
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WebRTC has a reputation problem in enterprise communication and collaboration. WebRTC applications should incorporate everything we have learned about delivering...
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Chloe Mahtaney
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Why opt for an unnecessary, expensive and out-dated over-sized PBX hardware solution when you can now set up your own Cloud PBX in a matter of minutes?

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UCStrategies Staff
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netsapiens, a provider of unified communications (UC) services and feature-sets to service providers and large...

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UCStrategies Staff
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ALE, operating under the Alcatel-Lucent Enterprise brand, has made available new analysis of results from a recent Wainhouse Research survey of North American...

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UCStrategies Staff
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NewVoiceMedia has for the second consecutive year been named in the Forbes 2017 Cloud 100, the definitive list of top 100 private cloud companies in the world,...

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UCStrategies Staff
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Yamaha announced the Yamaha YVC-1000MS, a USB speakerphone solution engineered with Yamaha's quality audio technology and expertise to enhance the Skype for Business...

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UCStrategies Staff
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NewVoiceMedia has announced a partnership with Verint® Systems Inc. As a new reseller, NewVoiceMedia will sell and support Verint Workforce Management™, helping...

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Robbie Pleasant
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Voice4Net has launched a new SMS-based Mobile Customer Engagement Module, designed to create an omnichannel customer engagement experience for contact centers.

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UCStrategies Staff
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Nectar Services Corp. announced today that Nectar Evolution is now available on the Cisco Global Price List and is offered through Cisco's global channel of resellers...

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Robbie Pleasant
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Cisco has revealed a new networking solution, designed to learn and adapt to security threats as they appear. This new intent based solution comes after years of...

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UCStrategies Staff
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netsapiens, a provider of unified communications (UC) services and feature-sets to service providers and large enterprises, announced that it has launched new...

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Robbie Pleasant
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GENBAND and Five9 Inc. have announced a new partnership, through which Five9 will offer GENBAND’s solutions to its contact center customers.

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Robbie Pleasant
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Verint Systems Inc. has announced the availability of packaged workforce optimization solutions, designed for and aimed at small and mid-sized contact centers. These...

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Robbie Pleasant
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AVST has released the newest version of its CX-E platform, which adds new functionality to Skype for Business. This new release aims to address key enterprise...

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UCStrategies Staff
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GBH Global Services (GBH) announced the commercial availability of GBH Visibility, a first-of-its-kind predictive monitoring solution for unified communication and...

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UCStrategies Staff
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StarLeaf moves deeper into the unified communications and collaboration space as it showcases its new app at next week’s Infocomm, Orlando, June 14-16. The StarLeaf...

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UCStrategies Staff
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Yamaha, a leading pro audio company, today announced its commitment to the unified communications (UC) market with the development of a dedicated UC department.

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