Announcing VOSS Assurance: Real-Time Monitoring, Troubleshooting, and Problem Resolution, Across Multi-Vendor UC

VOSS Solutions announced a new module in its UC management portfolio. VOSS Assurance offers a comprehensive view into business and operational performance, enabling organizations to access real-time monitoring, troubleshooting, and problem resolution, across multi-vendor UC solutions.

VOSS Assurance, powered by award winning LayerX technology, has been designed to automate the process of collecting structured and unstructured machine generated data from multiple sources. VOSS Assurance combines and  correlates the data with other data sources to give business context, before analyzing it to garner new insight into business and operational performance.

Mike Frayne, CEO at VOSS, commented; "VOSS Assurance significantly enhances VOSS-4-UC to deliver the most comprehensive set of UC management capabilities on the market today. Combined with VOSS-4-UC, VOSS Assurance provides an exciting new way to blend provisioning, analytics, and assurance into a single, easy to manage interface."

Bill Dellara, VP Product at VOSS, added; "What's really exciting about VOSS Assurance is that it is not limited to UC; it is capable of performing Log Analysis on virtually any device, giving VOSS customers the option to expand the use of VOSS Assurance beyond the UC domain."

Users can expect the following value from VOSS Assurance:

• Resolve problems faster (or avoid them altogether) - Time-sensitive and actionable data is available from one place, enabling organizations to proactively identify and resolve issues prior to user impact, thus improving customer experience and satisfaction
• New business opportunity for providers - Timely and insightful service quality metrics open up new revenue opportunities, by providing end users with self-service access to additional reports and analysis
• Time and cost savings - VOSS Assurance deploys quickly, offering rich out-of-the-box capabilities, and significantly lowers license and operating expenses
• View the bigger picture - By integrating with the wider VOSS-4-UC management suite, organizations have access to a much more holistic understanding of the business