Blair Pleasant is President & Principal Analyst of COMMfusion LLC and a co-founder of ucstrategies.com, an industry resource on the growing UC arena. She provides consulting and market research analysis on voice/data convergence markets, applications, and technologies, aimed at helping end-user and vendor clients both strategically and tactically. Prior to COMMfusion, Ms. Pleasant was Director of Communications Analysis for The PELORUS Group, a market research and consulting firm, and President of Lower Falls Consulting.

With 20 years experience, her primary areas of focus are convergence applications, including Unified Communications, Unified Messaging, the contact center, computer telephony integration (CTI), and voice processing. Blair has authored many highly acclaimed multi-client market studies and white papers, as well as custom research reports, and provides market research analysis and consulting services to both end user and vendor clients. 

Blair’s blogs and articles can be found on www.ucstrategies.com and www.commfusion.com. She also tweets on Twitter as blairplez, and you can find her on Facebook and LinkedIn.

She can be contacted at [email protected].

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Blair Pleasant
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In this Industry Buzz podcast the BCStrategies Experts discuss mergers and acquisitions; what to look for in upcoming M&A activity in the...
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At the Genesys Analyst Summit, it was great to hear from Genesys about how it’s driving a cloud-first vision leveraging microservices, innovating with technologies...

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In this Industry Buzz podcast the BCStrategies Experts look back at the hot topics, issues and trends of 2017 in the unified communications and...
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In this video interview, Jonathan Rosenberg, CTO for Cisco's Collaboration Business, explains how Cisco is differentiating itself in AI by focusing...
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Artificial Intelligence (AI) is clearly one of the hottest topics these days, and I recently had the opportunity to see and hear about some of the things the Cisco...

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During the BroadSoft Connections event, I spoke with Taher Behbehani, BroadSoft CMO, about BroadSoft’s announcements at the conference, including the...
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The theme of Salesforce's annual Dreamforce conference was the Fourth Industrial Revolution. In his keynote, Salesforce CEO Marc Benioff noted that we’ve moved from...

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At its inaugural analyst conference, RingCentral discussed its sales, product, and technology momentum. RingCentral has been focusing on “collaborative communications...

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The announcement of Cisco's acquisition of BroadSoft is the topic of this week's Industry Buzz podcast. Blair Pleasant moderates the conversation...
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In this Executive Insights podcast, Blair Pleasant is joined by Darryl Addington, Director of Product Marketing of Five9. Blair and Darryl talk about...
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Some industry commentators believe we've reached the end of the era in which organisations' IT departments "own" their IT. Central to this change are...
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In this Industry Buzz podcast, Blair Pleasant moderates a conversation with the Experts about the recent BC Summit. Experts on the call include Dave...
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At the Microsoft Ignite conference, I spoke with Microsoft’s Albert Kooiman and Marc Pottier about the key take-aways from the event, “intelligent...
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The BCStrategies/UCStrategies team just wrapped up another successful BC Summit. Jim Burton did a great job in bringing together a group of Solution Integrators,...

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BCStrategies Expert Blair Pleasant joined Darryl Addington, Director of Product Marketing at Five9 and Corey Cross, Key Systems Engineer with Amsurg...
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By now you’ve heard about companies that have eliminated their voicemail systems for some of their workers or locations. Rather than eliminating what can be a useful...

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Skype for Business is a great tool for helping knowledge and information workers better communicate and collaborate with each other using a range of...
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For years I’ve been talking and writing about expanding beyond the walls of the formal contact center to enable subject matter experts to assist contact center agents...

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In this Industry Buzz podcast, the UCStrategies Experts discuss Avaya's recent announcement as it moves forward to emerge from Chapter 11. Blair...
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Last week, Microsoft announced that starting in July 2018, they will no longer support the use of Session Border Controllers (SBC) to connect third-party PBX...
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At the GENBAND Perspective 2017 event in Los Angeles, Blair Pleasant sat down with Sacha Gera, Senior VP of Cloud Products, to discuss GENBAND’s...
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In this Executive Insights interview, Blair Pleasant speaks with Callan Schebella, CEO of Inference Solutions. Schebella discusses the Evolution of...
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I recently had briefings with some vendors that are not as well known in our industry as some of their larger counterparts, but have interesting stories to tell. 

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In February 2017, the City of Houston hosted Super Bowl® 51 at the NRG Stadium, with an estimated 1.3 million people attending the game and Super Bowl LIVE, a free...

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The topic of this Industry Buzz podcast is Mitel, in the wake of the company's Mitel Elite Experience event held last week in San Antonio...
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Mitel’s Elite Experience Americas conference brought together some of Mitel’s top partners, as well as customers, analysts, and consultants. During the event, I...

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As the largest health care provider in St. Paul, MN, Health East was struggling with an out-of-date contact center and communication solution. The health care...

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In this Industry Buzz podcast, Blair Pleasant of UCStrategies leads a discussion about how artificial intelligence (AI), bots, machine learning and...
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Zendesk is one of Amazon Web Services’ (AWS) partners that is integrating with the new AWS Connect contact center solution. In this video interview,...
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At its analyst event in Cape Town, South Africa, Dimension Data shared information about its progress to date, and where the company is headed. The company claims to...

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Do you respect your customers’ time? When it comes to customer service and customer engagement, does your contact center deploy technologies and solutions that reduce...

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In this Industry Buzz podcast, the topic is the future of collaboration and what business collaboration will look like in 2-3 years. Blair Pleasant...
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I recently had the opportunity to speak with Callan Schebella, CEO of Inference Solutions. Inference Solutions started as spinoff from Telstra Research Laboratories...

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At its first analyst conference, CaféX showed how it’s helping companies “transform the customer experience.” CaféX sees collaboration becoming contextual and core to...

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At the NEC 2017 Global Analyst Meeting in Dallas, it was refreshing to hear a global company like NEC focus on providing value to society, not just shareholders. NEC’...

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At the Avaya Engage event in Las Vegas, Zang General Manager Mo Nezarati met with Blair Pleasant to provide an update on Zang, and the new Zang CPaaS...
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In this Industry Buzz podcast, UCStrategies' Blair Pleasant hosts a conversation on a range of recent news topics. Experts include Dr. Joseph...
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In this Industry Buzz podcast, Blair Pleasant moderates a discussion about what the UCStrategies Experts expect (and hope) to see happen in 2017. The...
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At Avaya Engage in Dubai, I spoke with Nidal Abou-Itaif, President of Avaya International, about innovation in his region, and Avaya's success in...
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Avaya CMO Morag Lucey talks about key messages from Avaya Engage in Dubai, including investments in innovations, including several new Avaya...
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UCStrategies Experts were in attendance at two recent overlapping events: BroadSoft Connections, and Nextiva NextCon16, which is the topic of this...
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In this Industry Buzz podcast, the UCStrategies Experts host a discussion on digital disruption and the role of software in our changing industry...
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Digital transformation was the theme at the Mitel analyst/consultant event in Dallas recently, as speaker after speaker talked about the shifts taking place in the...

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Jeff Savage, Vice President of Enterprise, Vonage Business, talks about what customers are looking for when moving to the cloud, the need for...
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Peter Quinlan, VP of UCC at Tata Communications, talks about global UC and what customers need when rolling out a global deployment, and how the...
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UCStrategies' Blair Pleasant sat down with RingCentral's VP of Channel Sales, Zane Long, to discuss his views on how the channel is evolving, some of...
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Unified Communications analysts and consultants get a lot of stuff to try out. In this Industry Buzz podcast, the UCStrategies Experts discuss the...
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In this Industry Buzz podcast, the UCStrategies Experts discuss the recent disruption in the Contact Center industry. The Experts welcome guest Chris...
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When it comes to business communications, a key factor in the user experience is audio or call quality. No matter how many features and functions a UCC solution may...

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At Verint Engage 2016, Verint's annual customer event, Ryan Hollenbeck, Sr VP, Global Marketing, Customer Experience, discussed some of the key...
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The theme "ReImagine" was prominent at Interactive Intelligence's INTERACTIONS 2016 event in Indianapolis last week, as the company discussed its PureCloud service...

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The horse has left the barn, and these tools are out there and will continue to be used within enterprises. In this new world, how do CIOs and IT professionals...

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Most organizations have separate platforms for their business UC and for their contact center, but this doesn't allow the contact center to take advantage of UC for...

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At the Metaswitch Forum 2016 in Scottsdale, AZ, Blair Pleasant spoke with Metaswitch's Senior VP of Marketing, Steve Gleave, about what's new at...
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We've been hearing that "video is the new voice" for several years now, and it appears that video communications are finally starting to take off. There are a variety...

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In this Industry Buzz podcast, the UCStrategies Experts discuss APIs and integrations and the importance integrating with apps for the next stage of...
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In this week's Industry Buzz podcast, the UCStrategies Experts debate the Mitel acquisition of Polycom . Blair Pleasant moderates the conversation,...
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Tomas Gorny , CEO of business communication cloud vendor Nextiva, discusses who Nextiva is and how they differentiate from some of the other UCaaS...
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In this podcast, Clarity CTO Jon Rauschenberger of Clarity talks about the new integration as well as the initial customer and use case, and how...
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In this Industry Buzz podcast, Blair Pleasant moderates a conversation about changes in customer care and the contact center, and the growing...
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In this Industry Buzz podcast, UCStrategies tackles the topic of interoperability with guests from tekVizion : Chakra Devalla, CEO, and Tracy Venters...
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I had a chance to speak with Unify CEO Jon Pritchard about his new position and his plans for Unify going forward. He notes that the future of Unify...
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At Vertical's analyst conference in Dallas last week, I understood what the expression "drinking from a fire hose" meant. The analysts in attendance spent a day...

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At the Avaya Executive Partner Forum in San Diego last week, the weather was windy, but much of the discussion was cloudy - well, about the cloud, anyway. A handful...

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Choice Logistics, a New York City-based global company that stores and delivers critical parts for major technology products, operates on six...
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In this Industry Buzz podcast, the UCStrategies Experts discuss the recent Unify Global Analyst Conference. Blair Pleasant moderates the conversation...
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At the Unify Global Analyst Conference in Bermuda last week, we got to hear all about Unify's products and services, as well as its new owner, Atos. I had the...

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In this Industry Buzz podcast, Blair Pleasant leads a conversation with the UCStrategies Experts about the significant stories from 2015...
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Unified communications and cloud solutions offer benefits to all types of users, and one of the biggest beneficiaries of these solutions is the...
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We had quite a few new vendor sponsors at this year's BC Summit in La Jolla, CA. I had a chance to speak with several of them to discuss their role...
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In New York City recently, I had the opportunity to attend Mitel's annual industry analyst conference. Mitel explained how the company has become mobile first, cloud...

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At the BroadSoft Connections conference in Phoenix last week, I had the opportunity to meet with lots of the BroadSoft folks, as well as many of their partners. I was...

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For SalusCare, a not-for-profit mental health and substance abuse service provider in Southwest Florida, its contact center, or "Welcome Center" isn't about selling...

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On the banks of Lake Geneva, Hôtel Château de Bonmont is a holiday destination for golfers and vacationers from around the world. The company turned to Mitel and its...

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Red Funnel Ferries operates 30,000 sailings annually between the UK mainland and the Isle of Wight, 365 days a year, 24/7. Customer service is a key part of their...

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In the recent podcast titled " Predictions We Got Wrong ," moderated by Blair Pleasant , the Experts included Speech-Enabled Intelligent Assistants...
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Choice Logistics, a New York City-based global company that stores and delivers critical parts for major technology products, operates on six continents, in 80+...

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In this Industry Buzz podcast, the UCStrategies Experts address failed predictions. Where did we miss the boat entirely, or when has the rate of...
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In addition to ringing the opening bell at Nasdaq last week, ShoreTel officially launched the availability of ShoreTel Connect ONSITE, Connect CLOUD, as well as the...

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Verint announced that it is acquiring Telligent, part of Zimbra, which provides "social applications and social services that enable organizations to create...

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At the Metaswitch Symposium in Nashville, Tennessee, recently, I had a chance to speak with several of Metaswitch's customers/partners, including Ray...
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Unified communications and cloud solutions offer benefits to all types of users, and one of the biggest beneficiaries of these solutions is the education segment,...

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Group & Pension Administrators (GPA) focuses on providing high-quality and custom healthcare benefit management solutions to self-insured...
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UCStrategies and Esna (now a wholly-owned subsidiary of Avaya) just released a white paper on embedding unified communications and collaboration capabilities into...

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Esna Technologies has cracked the code on enhancing applications by embedding its UCC capabilities directly into these applications, while also...
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In this Industry Buzz podcast, Blair Pleasant discusses Interactive Intelligence Interactions with UCStrategies Experts who attended the event last...
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Interactive Intelligence's CMO, Jeff Platón, shares his vision of C3 - Collaboration, communication, customer engagement, and the ways that unified...
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At Dimension Data's analyst conference in Prague (note to vendors and others: analysts love interesting destinations!), we heard about the current state of the...

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In this Industry Buzz podcast, the UCStrategies Experts discuss the 2015 ShoreTel One Partner Conference, held in Orlando, April 29-May 1. The...
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To help its 30,000 employees communicate and collaborate, Kellogg's is moving to a software defined telecommunications infrastructure which leverages innovative...

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I recently spoke with the folks at Estech Systems, Inc. (ESI) about what they call "Day Two Regret," a form of buyer's remorse. As they explain, businesses will buy a...

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At Alcatel-Lucent Enterprise's partner forum, Stan Corporeau, Senior Director, Head of Communications, Product Marketing talks about "outcomes," ALU-...
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At the Aspect analyst conference in beautiful Cancun, Aspect discussed its past, present, and future, with an emphasis on - wait for it - the cloud. After last year's...

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Blair Pleasant
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At the Avaya Executive Partner Forum, Blair Pleasant chats with one of Avaya's channel partners to discuss Avaya, trends, and the future.
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Ask any current or potential unified communications (UC) customer what the biggest challenges are, and chances are the issues of interoperability and federation will...

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At Aspect's Analyst Conference, Jim Freeze, Aspect's CMO, discusses the cloud and other drivers impacting the contact center and consumer engagement.
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Just like some sharks that must swim constantly to stay alive, business communication companies must innovate in order to survive and thrive. 8x8 recently...

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Unified communications and collaboration are passé - long live "engagement." That's essentially the message analysts heard at the Avaya Engages event in Santa Clara,...

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It's been an interesting last few months in the UC world, especially as individuals move around from one company to another. Here's a recap of some of the news and...

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Those of us in attendance at the Cisco Collaboration Summit had the opportunity to not only see live demos of Project Squared, but to try it out for ourselves to see...

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At its analyst conference in Dallas, Mitel's CEO, Rich McBee, was open and frank with the industry analysts, and didn't shy away from questions about "the elephant in...

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Lynda Smith, Twilio's CMO, talks to Blair Pleasant about Twilio, what it does and how it enables developers to bring communications into the...
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In this Industry Buzz podcast, the UCStrategies Experts welcome a guest from Huawei, Edwin Diender, CTO of Western Europe. Blair Pleasant moderates...
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Blair Pleasant had a chance to meet with Craig Walker, President & CEO of Switch Communications. Craig was the founder of Grand Central, which...
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It's been an exciting year for Alcatel Lucent ,which recently completed the sale of 85% of its enterprise business (ALU E) to China Huaxin, a Chinese investor...

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In this Industry Buzz podcast, the UCStrategies Experts are joined by Karina Howell, Solutions Marketing Manager, Interactive Intelligence. The topic...
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The good news is that an increasing number of companies are starting to provide customer care using social media channels, but the bad news is that for many of them,...

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In this Industry Buzz podcast, Blair Pleasant moderates a discussion on whether unified communications is succeeding or failing. Blair is joined by...
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On the heels of Microsoft's Worldwide Partner Conference (WPC), I had a chance to speak with David Tipping, Vice President and General Manager of the SBC Business, at...

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In this Industry Buzz podcast, the UCStrategies Experts discuss tools and resources available for organizations to move forward in unified...
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Phil Edholm and I will be hosting a one-day workshop to give attendees the tools they need to analyze UC in their organization, design a solution for their specific...

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Web chat is gaining in popularity for many reasons, notably the rise of the smartphone for interactions. Increasingly consumers are becoming more comfortable with...

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Interactive Intelligence played host to 2,000 attendees - customers, partners, analysts, and consultants in Indianapolis at its Interactions 2014 conference. The big...

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At UC Summit 2014, companies offer the key takeaways from their keynote presentations.
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In this videocast with UCStrategies' Blair Pleasant, Vik Verma, CEO of 8x8, discusses some of the trends in adoption of cloud, why companies are...
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In this videocast with UCStrategies' Blair Pleasant, Reed Henry, CMO of Genesys, discusses some of the biggest changes at Genesys, and explains how...
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In this Industry Buzz podcast, the UCStrategies Experts take a look at "The Cloud," including definitions, hybrid, private, hosted, managed, hype vs...
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In this UCStrategies videocast with Blair Pleasant, Bruce Marler of CafeX demonstrates the power of WebRTC. CaféX Fusion Live Assist provides real-...
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In this UCStrategies videocast with Blair Pleasant, Unify's CMO, Bill Hurley, gives an update on Project Ansible, Unify's initiative to equip...
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One company that's gone through significant transition recently is Zeacom. Zeacom was acquired and became part of Enghouse Interactive (EI) in June 2012, and is...

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Carousel is a leading Technology Solutions Provider that designs and integrates applications and solutions for enterprise and midmarket organizations, working with a...

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In this vidoecast with Blair Pleasant of UCStrategies, Vishakha Radia of Cisco Consulting Services discusses the Internet of Everything and how it...
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One of the key SBC vendors that's been gaining a great deal of momentum recently is Sonus Networks. While better known for delivering carrier grade solutions to the...

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Alex Lewis, Vice President at Modality Systems, shares his views on Microsoft Lync and the growth he's seeing in Lync deployments. He provides...
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In this UCStrategies Industry Buzz videocast with Blair Pleasant , Alan Shen of Unify 2 discusses how they help companies deploy and manage Microsoft...
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In this UCStrategies Industry Buzz videocast with Blair Pleasant, Jennifer Gordon of SMART Technologies demonstrates some of the new capabilities of...
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As an industry analyst, I write lots of articles and give lots of presentations about the contact center market, and I know about all of the great technologies that...

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Blair Pleasant
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As more and more businesses deploy UC systems, notably Microsoft Lync, they often require a Session Border Controller (SBC) to make everything work together. SBCs...

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Blair Pleasant
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At Aspect's analyst conference in Phoenix, AZ, CMO Jim Freeze discusses the recent changes at Aspect and the company's move to the cloud.
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In this video interview with UCStrategies' Blair Pleasant, RingCentral's President David Berman Introduces the New RingCentral Office Enterprise...
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This paper describes the OVCC organization, its purpose, and how it is addressing the B2B communications challenges and enabling businesses to open...
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Several themes emerged at Aspect's analyst conference in Phoenix, AZ - "Everything has changed and everything is changing," "Customer Obsession," and "Questioning...

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In this Industry Buzz podcast, the UCStrategies Experts review 2013 in unified communications. Topics include the user experience, cloud, mobility,...
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While vendors are acknowledging the role of the user experience, businesses and IT professionals must do more to understand their users' needs. Dimension Data...

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At Dreamforce in San Francisco, Monica Girolami, Head of Marketing, North America, introduces us to NewVoiceMedia, a cloud-based contact center...
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At the WebRTC Conference & Expo in Santa Clara, CA, Bistri demonstrated how simple it is to use their solution to make video calls across various...
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At the Avaya Executive Partner Forum, Barat Dickman, Avaya's Senior Director, Global Channel Programs and Go-To-Market Strategy, talks about changes...
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At the Avaya Executive Partner Forum, Richard Steranka, Vice President, Worldwide Channels at Avaya, describes Avaya's various cloud and hosted...
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Interviewed at the Avaya Executive Partner Forum, Troy Trenchard, Avaya's Vice President and General Manager, UC Applications, answers the question...
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In this Industry Buzz podcast, Blair Pleasant moderates a discussion among the UCStrategies Experts about the reported growth of Microsoft Lync...
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Ryan Hollenbeck and Nancy Treaster of Verint discuss its acquisition of Victrio, a provider of fraud prevention and identity authentication solutions.
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At the Cisco Collaboration Summit, Cisco's Ross Daniels discusses the recent momentum for Cisco Customer Collaboration and the challenges moving...
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At the Cisco Collaboration Summit, David Tucker of Cisco discusses Cisco Collaboration and the mid-market and what Cisco is doing to target mid-...
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Until now, it was difficult, if not impossible, for financial institutions to easily connect, communicate, and collaborate via their UC platforms. Bank of America...

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Many small businesses don't realize they have a contact center and don't see the need for contact center technology. The reality today is that almost all companies...

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Bill Schlough, CIO, San Francisco Giants, isn't just a baseball fan, he's a technology fan. And he's a huge fan of ShoreTel , which is used to help...
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HP's SDN vision is to deliver agility based on a programmable network aligned to business applications to reignite innovation using an open standards ecosystem and an...

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On September 26, 2013 at 1 p.m. CST, 11:00 Pacific, I'll be participating in a webinar entitled,...

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At ITExpo in Las Vegas, Blair Pleasant of UCStrategies is joined by Tom Rocca, Strategic BPO Solutions Exec at Five9, a cloud-based contact center...
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At ITExpo in Las Vegas, Blair Pleasant of UCStrategies is joined by Hong Bui, COE and Founder of Polkast. Polkast is a personal cloud service where a...
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At ITExpo in Las Vegas, Blair Pleasant of UCStrategies is joined by Jeff Valentine, Executive Vice President, Products and Corporate Development, of...
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At ITExpo, Steven Jackson of Bolder Thinking introduces webRTC Connect, the company's new widget which allows website visitors or social users to "...
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Companies are beginning to get more comfortable with social software and using sites like Twitter and Facebook for customer interactions and customer service, rather...

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Patton Electronics offers a range of network access products under the SmartNode brand, including VoIP gateways and routers, including basic gateways for TDM PSTN...

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Before adding a social customer care channel, companies first need to focus on the basics. Customers are likely to go to Twitter and Facebook to complain about a...

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We've seen the integration of calendars, directories, and contacts with UC clients. This saves workers a great deal of time. That's great, but it's not enough in...

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On Thursday, August 15 at 1pm CDT, Phil Edholm, Joe Hines, CEO of Voice & Data Networks (VDN), and I will...

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The technology aspect of unified communications often receives most of the attention, but this week the UCStrategies Experts turn their attention to...
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In this Industry Buzz podcast, the UCStrategies team discusses Blair Pleasant's recently published article, " Introducing Optimized Communications...
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Blair Pleasant
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There was renewed energy and enthusiasm at Mitel's annual partner and analyst conference, in part because of some of the new faces in the company. Mitel CEO Rich...

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Blair Pleasant
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The role of business communications has been transformed. We're now entering the next phase of business communications, which UCStrategies calls "Optimized...

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Blair Pleasant
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At the Siemens Enterprise Communication analyst conference, the company previewed a new enterprise communications and collaboration platform, code...
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Blair Pleasant
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While some of its competitors have had to explain to stockholders about recent poor performance, Interactive Intelligence continues to not only grow, but remain...

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Blair Pleasant
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UC Summit 2013 , UCStrategies' annual gathering of UC vendors, solutions integrators and consultants, was held April 28-May 1 in La Jolla, CA. In...
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Blair Pleasant
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Most contact center products are aimed at medium or large organizations that have more financial resources and staffing resources needed to invest in these products....

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Blair Pleasant
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Chris Botting and Ross Daniels of Cisco's Customer Collaboration group discuss The Internet of Everything and how it relates to the contact. They...
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Blair Pleasant
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One of the highlights of Enterprise Connect was getting an up close demo of SMART Technologies' SMART Room System for Microsoft Lync. It bridges the gap between the...

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Blair Pleasant
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Orrin Broberg and I recently completed a comprehensive global survey with key UC Solutions Integrators (SIs), including VARs, resellers, dealers, and system...

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Blair Pleasant
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Mike Lauricella from Plivo discusses how Plivo makes it easy for customers to build applications such as conferencing solutions leveraging WebRTC.
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Blair Pleasant
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Genesys' Lisa Abbott and Chris Doyle demo Genesys Connect for Salesforce Service Cloud and how to use templates to apply business logic in contact...
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Blair Pleasant
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Ray Pasquale gives an overview of Unified Office, a next gen-managed service provider aimed at providing premise and cloud solutions for SMBs.
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Blair Pleasant
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At IBM Connect 2013, Amy Ewing, Marketing Manager of IBM, discusses the shift from unified communications to social communications and the value of...
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Blair Pleasant
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Ramsey Pryor, Product Marketing Social Business Cloud, explains IBM's "cloud first" initiative and IBM SmartCloud for Social Business.
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Blair Pleasant
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By providing access to not only a set of integrated network elements needed for a Lync deployment, but services such as network assessment, network planning,...

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Blair Pleasant
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I met with Amir Hameed, Sr, Director, Technical Sales for Avaya Americas to discuss Avaya's new announcements about mobility and video.
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Blair Pleasant
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I recently had the opportunity to take a tour of Logitech for Business' video labs to get a view of their product development process. Logitech for...
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Blair Pleasant
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The UCStrategies Experts again invite several guest consultants into the conversation about best practices for analyst and consultant conferences:...
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Blair Pleasant
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At the WebRTC Expo in San Francisco, consultant and futurologist Martin Geddes explains the impact of WebRTC and its potential for transforming...
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Blair Pleasant
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At the WebRTC Conference & Expo, Jack Blaeser, CCO and a co-founder of TenHands , discusses how TenHands is transforming the way people...
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Blair Pleasant
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OTT vendor Bistri demonstrates how they use WebRTC to do click to connect without requiring any plug ins or downloads, making it easy to connect with...
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Blair Pleasant
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Alexey Aylarov, CEO of Zingaya , discusses how Zingaya enhances the contact center and customer care by making it easy to click-to-connect to an...
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Blair Pleasant
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Chad Hart of Acme Packet discusses Acme Packet's role in WebRTC and how the company bridges the gap between legacy solutions and WebRTC. Chad...
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Blair Pleasant
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At the Avaya Americas Partner Conference in Cancun, Paul Leatherman, Chief Technology Officer, CRI, provides an overview of CRI's Avaya Solutions Kit...
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Blair Pleasant
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At Avaya's Americas Executive Partner Forum in Cancun, Barat Dickman, Senior Director of Global Channel Programs and Go to Market Strategy, provides...
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Blair Pleasant
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Brian K Bischoff, Vice President, Global Offer Management of Genesys , chats with Blair Pleasant about the new Genesys One offering, aimed at the...
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Blair Pleasant
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At the ShoreTel Champion Conference, Pej Roshan, ShoreTel's VP of Product Management, discusses how "choice is the new brilliantly simple." He...
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Blair Pleasant
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Cisco brought together analysts, consultants, and channel partners in Los Angeles to present an update of its Collaboration products and strategy. One of the best...

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Blair Pleasant
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Vishakha Radia discusses Cisco's Customer Business Transformation Team, which is part of Cisco's Collaboration Technology Group and how they help...
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Blair Pleasant
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At ITExpo in Austin, Chris Hummel sat down with Blair Pleasant to discuss how Siemens Enterprise Communications views the UC market, and how the...
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Blair Pleasant
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Genesys' Lisa Abbott discusses the company's new cloud strategy and partnership with Salesforce.com.
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Blair Pleasant
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In this Industry Buzz podcast, the UCStrategies Experts try to make sense of recently announced quarterly results, in particular the positive results...
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Blair Pleasant
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In this Industry Buzz podcast, Blair Pleasant leads the UCStrategies Experts in a discussion about the Channel, and a new Channel Study being...
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Blair Pleasant
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As contact center customers look for solutions that are easy to deploy, manage, administer, and purchase - whether an on-premise or hosted solution - Cisco is...

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Blair Pleasant
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Joe Burton of Plantronics gives a tour of Plantronics' flexible working environment, which makes it easier for smarter working.
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Blair Pleasant
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Beyond the UC Summit, UCStrategies is going a step further to help vendors and channel partners better work together, and will be conducting a comprehensive study to...

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Blair Pleasant
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A couple recent articles point out several reasons why the writers claim that unified communications is a failure, although VARs and system integrators stand to...

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Blair Pleasant
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At Enterprise Connect 2012 in Orlando, Eric Penisson, General Manager, Enterprise Communications, Alcatel-Lucent Enterprise , discusses ALU's new...
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Blair Pleasant
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There were many themes at this year's Enterprise Connect. To me, the biggest take away was that vendors are starting to focus their unified communications and...

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Blair Pleasant
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Usually, when a vendor acquires another company, it causes headaches for their channel partners, who don't like having to learn something new. Such is apparently not...

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Blair Pleasant
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The UCStrategies Experts examine the use cases for video in unified communications. This podcast is moderated by Blair Pleasant , and is joined by...
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Blair Pleasant
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Forecasting any market can be tedious and frustrating, but doing market sizing for a market that is not unanimously defined is even harder. So having just completed...

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Blair Pleasant
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At Genesys' Analyst Conference, Blair Pleasant of UCStrategies speaks with Anne Palmerine of UPMC Health Plan about how Genesys solutions help the...
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Blair Pleasant
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In this Industry Buzz podcast with UCStrategies' Blair Pleasant, Genesys' Nicolas de Kouchkovsky and Tom Eggemeier discuss Genesys' campaign to "Save...
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Blair Pleasant
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At the first Genesys analyst conference since the company has been an independent entity and no longer part of Alcatel-Lucent Enterprise, the company displayed new...

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Blair Pleasant
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UCStrategies' Blair Pleasant moderates this Industry Buzz podcast. The topic is hosted unified communications, which has received recent attention...
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Blair Pleasant
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In part 1 of this Industry Buzz podcast, the UCStrategies experts discuss a recent post on nojitter by UCStrategies' Blair Pleasant, titled " Will UC...
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Blair Pleasant
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In part 2 of this Industry Buzz podcast, the UCStrategies experts discuss a recent post on nojitter.com by UCStrategies' Blair Pleasant, titled "...
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Blair Pleasant
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According to the 2011 Customer Experience Impact (CEI) Report by Harris Interactive, by improving the customer experience - even slightly - companies can see...

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Blair Pleasant
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If you haven't been following the dialogue between myself and fellow analyst/blogger, Melanie Turek, on nojitter.com, here's a quick recap.

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Blair Pleasant
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Vishaka Radia discusses how Cisco's Customer Business Transformation group works with customers to identify use cases for collaboration that help...
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Blair Pleasant
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As social media gets all of the attention these days, it's important to understand why customers are turning to social media for customer service and support....

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Blair Pleasant
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Bring-your-own-device means that there is likely to be a mix of smartphone and tablet devices used in organization, whether a small- and medium-sized business or a...

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Blair Pleasant
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I was remiss in writing about these announcements (they were previously NDA, and then I got distracted), so here is my belated overview of Avaya's and ALU's...

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Blair Pleasant
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SMBs need to carefully evaluate the solution that best meets their needs based on their business requirements and what they're trying to accomplish...
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Blair Pleasant
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Shoretel's partner and analyst conference was hot - as Shoretel's message of Brilliantly Simple and "easy" came across loud and clear.

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Blair Pleasant
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Jim Davies, Mitel CTO, speaks with Blair Pleasant at the Mitel Partner Conference in Hollywood, FL.
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Blair Pleasant
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Tim Kostyniuk, Vice President of Product Management and Solutions Marketing, Mitel, talks with UCStrategies' Blair Pleasant about Mitel's new product...
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