Dave is an independent industry analyst and consultant focusing on IP PBX UC strategies and solutions; particularly around emerging trends such as cloud telephony, endpoints, mobility, and channel strategies. Dave has a background in enterprise IT and networks, and a passion for IP Telephony. He is an active blogger on telecom and related topics at www.TalkingPointz.com.

Dave’s background combines years of IT operational experience at Fortune 500 companies such as Coors and GE as well as mid size organizations in travel and manufacturing. He has strong experience with channel development, from manufacturer, distributor, and dealer perspectives. Some of that experience came from forming a dealership focused on IT and telephony; one of several startups.

Dave holds a Master’s degree in Telecommunications from the University of Colorado. He also completed advanced certifications in Information Systems from Harvard. His undergraduate in business is from Humboldt State University in California. Dave tends to take a critical eye to technology and its role, often resulting with unique perspectives. Ha has taught graduate classes in telecommunications at the University of Colorado.

Verge1 offers clarity in technical analysis and strategic planning, technology roadmaps, and distribution solutions for end-users and vendors.  

By
Dave Michels
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Meltdown and Spectre — two massive security flaws revealed publicly this month — allow attackers to access “secure” data by compromising privileged processor memory....

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Dave Michels
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As a communications professional, I take my conferencing gear seriously. When traveling, it boils down to three options: the handset, the smartphone speaker, and a...

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Dave Michels
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This week, Cisco Spark™ announced several breakthroughs around security, compliance and analytics. This week's Industry Buzz podcast drills down into...
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Dave Michels
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In this Industry Buzz podcast, UCStrategies' Dave Michels leads the discussion among the UCStrategies Experts about the news that Mitel has acquired...
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Dave Michels
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In this Industry Buzz podcast, UCStrategies' Dave Michels leads the discussion among the UCStrategies Experts about the news that Mitel has acquired...
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Dave Michels
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Mitel has a definitive agreement to acquire ShoreTel, and I’m happy for all involved. We can argue all day if this was expected or inevitable, but the question I pose...

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Dave Michels
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In this Industry Buzz podcast, the UCStrategies Experts address the recent news and rumors about Amazon, and how they may affect the enterprise. Dave...
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Dave Michels
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In this Industry Buzz podcast, the UCStrategies Experts address the recent news and rumors about Amazon, and how they may affect the enterprise. Dave...
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Dave Michels
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The UCStrategies experts discuss teleworking, where it does and doesn't fit, and why some companies are changing their policies for at-home workers...
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Dave Michels
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The desktop audio conundrum is about balancing the need for quality audio conferencing with the desire for high fidelity music. It’s a problem on a desktop, and it’s...

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Dave Michels
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NEC showed-off its latest iteration of Smart Enterprise at Advantage its annual partner event. NEC Advantage 2017 is taking place this week in Chandler, Arizona with...

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Dave Michels
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In this Industry Buzz podcast, the UCStrategies Experts discuss "movers and shakers" in the UC industry. Definition: companies, initiatives, and...
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Dave Michels
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In this Industry Buzz podcast, the topic is Unified Communications as a Service (UCaaS) and Communications Platform as a Service (CPaaS). Dave...
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Dave Michels
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Cisco hosted recent events in San Francisco and regional centers to announce Cisco Spark 2.0 and Cisco Spark Board. Cisco Spark Board is an all-in-...
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Dave Michels
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In this Industry Buzz podcast, the UCStrategies Experts react to the news that Avaya filed for Chapter 11 bankruptcy protection. Dave Michels...
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Dave Michels
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An IoT demonstration at a Genesys conference last fall showed how sensors in a washing machine will reshape customer experience. The Internet of Things (IoT) will be...

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Dave Michels
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Few industries have experienced as much disruption as the banking industry. Royal Bank (RBC), Canada's largest bank, is implementing remote video banking to make it...

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Dave Michels
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The electronic whiteboard has been around for a while and it's gradually working its way from classroom to enterprise video collaboration environments. There's pent-...

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Dave Michels
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In this Industry Buzz podcast, Dave Michels , moderates a conversation with the UCStrategies Experts about Workplace by Facebook (formerly "Facebook...
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Dave Michels
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In this Industry Buzz podcast, the UCStrategies Experts address their "hopes and aspirations" for UC for the rest of 2016, and welcome new Expert...
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Dave Michels
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In this Industry Buzz podcast, Dave Michels moderates a discussion with the UCStrategies Experts about the recent consolidation activity - actual and...
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Dave Michels
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In the recent Q2 2016 performance briefing CEO Alan Masarek provided a glimpse into why Vonage acquired Nexmo. The acquisition surprised many as most UCaaS vendors...

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Dave Michels
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In this Industry Buzz podcast, UCStrategies conducts its annual "year in review" podcast at the midyear point. Moderator Dave Michels posed this...
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Dave Michels
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In this Industry Buzz podcast, the UCStrategies Experts discuss the recently held NEC Advantage conference, at which several members of the team were...
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Dave Michels
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In this Industry Buzz podcast, moderator Dave Michels and the UCStrategies team take on the topic of workstream messaging and its impact on...
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Dave Michels
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Vidyo launched a new cloud service that adds new consumption options including hybrid models to its portfolio. It's a unique cloud offer because it includes both...

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Dave Michels
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Most sports sponsorships are little more than advertising. There's no doubt that some goodwill is generated from Avaya's...

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Dave Michels
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Visual communications is shifting from the expensive and few to the cheap and masses. The cast of conspirators is huge and includes consumer services, freemium models...

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Dave Michels
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In this Industry Buzz podcast, the UCStrategies Experts react to the news that The Gores Group and Siemens have reached an agreement for Atos to...
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Dave Michels
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With the switch to 8x8, Regus intends to offer its customers enhanced communication services such as mobility, multi-channel communications, and presence enabled...

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Dave Michels
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The traditional dealer or VAR is no longer just competing with a handful of firms in the same city, but a globe of providers on the same planet. As products turn into...

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Dave Michels
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In this Industry Buzz podcast, the UCStrategies Experts address mobile UC: working mobile, and mobile clients. Participating are Dave Michels ,...
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Dave Michels
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In this Industry Buzz podcast, the UCStrategies Experts discuss UC security. Dave Michels moderates the discussion, and is joined by Experts Marty...
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Dave Michels
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There are two times when it makes more sense to go with UCaaS than a premises-based UC anchor: always and now. There was a time when premises-based...

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Dave Michels
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In this Industry Buzz podcast, the UCStrategies Experts are posed the question, "What is Doomed, End of Life, Kaput (or Should Be)?" Topics could...
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Dave Michels
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In this Industry Buzz podcast, UCStrategies' Dave Michels poses questions about UC-as-a-Service (UCaaS) to the UC Experts. Participating this week...
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Dave Michels
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UC industry pundits like myself frequently speak about disruption and inflection points. We use these terms to describe significant shifts occurring in the...

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Dave Michels
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In this Industry Buzz podcast, Dave Michels moderates a spirited discussion with the UCStrategies Experts about what he calls "messaging-first...
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Dave Michels
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Gartner released its first Magic Quadrant for Unified Communications for Midsize Enterprises, North America. In this Industry Buzz podcast, Dave...
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Dave Michels
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What we mean by "mobility" continues to change (or move). What is most fascinating is how the smartphone is enabling totally new approaches to old problems...

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Dave Michels
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Based on the number of ads I see for headphones, earbuds, and headsets it seems pretty clear that there is huge demand for them. Headsets are now part of...

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Dave Michels
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It isn't exactly news to describe how quickly things are changing in enterprise communications. This we know, it's exciting and frustrating at the same time. We need...

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Dave Michels
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In this Industry Buzz podcast, the UCStrategies Experts offer free advice to the following unified communications constituencies: CIO's, vendors,...
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Dave Michels
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In this Industry Buzz podcast, Dave Michels moderates the UCStrategies version of the "Yes or No?" game. Dave reads a unified communications-related...
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Dave Michels
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In this week's Industry Buzz podcast, the UCStrategies Experts talk about the news items from 2014 they consider most significant. Dave Michels...
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Dave Michels
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Microsoft intends to change the name of its Lync solution for real-time communications to Skype for Business. I've heard some negative reactions to the...

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Dave Michels
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UCStrategies Experts were in attendance last week at Unify's 2014 Global Analyst Summit in Scottsdale. In this Industry Buzz podcast, Dave Michels...
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Dave Michels
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Many hardware companies are shifting to software and services, so its no surprise that LifeSize has a new video conferencing service. The new LifeSize Cloud is the...

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Dave Michels
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In this Industry Buzz videocast, the UCStrategies Experts discuss the Gartner 2014 Magic Quadrant for UCaaS. Dave Michels serves as moderator, and is...
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Dave Michels
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It is interesting to reflect on the amount of change that has occurred. But there are two very important considerations as we ponder about enterprise communications....

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Dave Michels
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The cloud represents the biggest threat to the traditional channel, and at the most risk are VARs that service small and medium businesses.

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Dave Michels
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In this Industry Buzz podcast, Dave Michels , moderates a discussion about the UC implications of Mary Meeker's recent presentation at the inaugural...
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Dave Michels
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I was recently at a conference where the speaker spoke about getting rid of "D players" within an IT group. By D Players, he was referring to the poor performers....

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Dave Michels
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Several UCStrategies Experts attended the NEC Advantage event in Nashville in May. This week, UCStrategies invited Ram Menghani, Vice President, UC...
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Dave Michels
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Dolby, and a few others, think that the next big conferencing improvement will be spatial audio. Here, each participant gets a unique "space" during the call. On most...

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Dave Michels
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The biggest recent change in the communications industry is not a product or technology. The biggest change is in how products and services get acquired.

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Dave Michels
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As we move to more and more online meetings, with better quality and fancier features - the weak link in collaboration is becoming clear: calendaring.

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Dave Michels
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Citius Altius Fortius. That was the theme at the recent ArrowS3 national sales conference. The Olympian expression translates to Faster, Higher, and Stronger. That's...

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Dave Michels
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Prompted by the recently announced planned merger of Mitel and Aastra , the UCStrategies Experts discuss industry consolidation among UC vendors and...
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Dave Michels
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On October 15, 1951, television broadcast history was made when the first episode of "I Love Lucy" aired on CBS. The event is noteworthy because it was the first time...

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Dave Michels
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In this Industry Buzz podcast, the UCStrategies team welcomes Manfred Arndt, distinguished technologist from HP's Advanced Technology Group focused...
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Dave Michels
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Blue Jeans Network announced that it secured an additional $50 million in funding. The round brings its total capital raised to nearly $100 million. Congratulations...

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Dave Michels
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I'm done with mobility. Not the concept, the term. For years now the UC promise has included the "work from anywhere" mantra. We did it. Let's stop talking about...

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Dave Michels
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Acano is a new conferencing and collaboration solution built around what it calls "coSpaces."...

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Dave Michels
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In this Industry Buzz podcast, the UCStrategies Experts address return on investment (ROI) in UC. The conversation is moderated by Dave Michels , who...
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Dave Michels
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Real innovation, the type that imposes disruptive change on the life of a worker or a consumer, typically results from an innovator believing that the status quo is...

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Dave Michels
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We know video conferencing makes sense. We know it can be more efficient than travel and more robust than audio-only or text-based communications. But despite the...

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Dave Michels
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If you travel much, you know first hand that business travel is not what it used to be. But this is not all bad, once you get over it. In fact, the new realities of...

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Dave Michels
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This is one of those things that they don't teach in schools. Conference calls are reasonably intuitive, but not particularly efficient. But conference...

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Dave Michels
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After markets closed yesterday, Polycom announced its financial results and also mentioned the appointment of Kevin Parker as Interim Chief Executive Officer. Andy...

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Dave Michels
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OpenStack is an emerging open private cloud alternative, and it's sure to impact UC significantly. OpenStack just celebrated its third birthday. OpenStack got its...

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Dave Michels
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Earlier this year, UCStrategies began accepting contributions from guest experts. You can read them here. Each expert's...

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Dave Michels
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As the UC industry moves toward software based solutions, hardware sales decline. That should be obvious and healthy, but it seems to confuse a lot of people.

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Dave Michels
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The Access Point is in many ways what's behind the big move to the cloud. Smartphones and tablets are their most effective when connected to a Wi-Fi network. But how...

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Dave Michels
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Privacy concerns continue to increase and broaden. It's a complex, boring, multi-faceted, and critical topic. For the past several years, organizations have been...

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Dave Michels
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In this week's Industry Buzz podcast, Dave Michels leads a discussion about June events attended by UCStrategies Experts, with Phil Edholm , Steve...
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Dave Michels
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Hope you enjoyed it while it lasted. The can't stop growth of smartphones stopped. Mobility is an important part of the conversation, but it has been a distraction....

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Dave Michels
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Last month, Alcatel-Lucent's (ALU) new CEO Michel Combes announced details how he intends to return the...

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Dave Michels
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The modern IP phone could be much more than it is, like a smartphone accessory. It's an always-on IP device with a large speaker. It needs to be adapted to the modern...

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Dave Michels
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I recently got caught-up in a conversation with some other analysts about Google's bone-head move killing-off XMPP. I contend it was a mistake, and bet that Google...

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Dave Michels
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I've attended Enterprise Connect, UC Summit, and AR events by ALU, Aastra, Avaya, SEN, and Mitel. Some clear themes are bubbling to the top. Today, each vendor still...

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Dave Michels
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Cookies are tried and true, but the Internet itself is beginning to move toward fingerprinting. A fingerprint looks at more of the available information provided to...

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Dave Michels
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There is no shortage of competitive battles in UC. But there are also looming battles on the periphery. In this case, if you like to watch a good fight, get a good...

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Dave Michels
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Everyone is doing it, and now it's your chance. Taking the plunge into remote working can be tricky. I've been doing it now for years, so here is some advice for...

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Dave Michels
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I was a bit disappointed in last week's Infocomm event. That show has become a major conference for the video conferencing industry and I expected interesting...

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Dave Michels
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In these disruptive times partnering is not what it used to be. It seems that every industry is undergoing some degree of transformation, and as it does so partners...

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Dave Michels
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In this Industry Buzz podcast, the UCStrategies Experts discuss the opportunities that WebRTC presents the channel, specifically resellers,...
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Dave Michels
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Last week I was at an Avaya analyst event. I kept hearing about "simple" and "net promoter scores." The term "enterprise"...

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Dave Michels
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Avaya and HP are logical partners. Their combined product portfolio clearly reveals Cisco as a major competitor. However, the two firms haven't tied the knot like...

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Dave Michels
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Collaboration is one of those funny words that we use all the time with an assumption we agree on its meaning. Collaboration comes in many forms; it isn't even...

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Dave Michels
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PBX vendors have historically distributed TDM telephones through authorized channels. This made sense as telephones were only purchased by existing customers and...

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Dave Michels
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Last week Infonetics announced that PBX revenue is down. Does that mean sales are down? Most will say yes because revenue is commonly equated to sales, but it isn't...

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Dave Michels
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Over the past decade we've made some tremendous progress with audio quality. Most notably the G.722 and the Opus codecs that have made great strides toward the...

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Dave Michels
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This week's UCStrategies Industry Buzz podcast is a reaction to a recent article proclaiming "IT is Dead." Here to discuss the future of IT...
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Dave Michels
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As a rule, UC systems are best shared with others. Typically, UC systems support multiple users within a single organization. UC solutions may provide a personal...

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Dave Michels
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Well-designed technology should disappear. The key to transparent technology is no extra steps, no waiting, no distractions, no training - an enjoyable experience for...

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Dave Michels
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For half a century, a good distributor was about effective and efficient picking, packing, and...

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Dave Michels
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What comes to mind with the term "customer self-service?" If you are currently thinking about "press 1 for this" or "press 2 for that," it is time to rethink self-...

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Dave Michels
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Somehow, I got a virus - a fake JAVA upgrade got past my rigorous security processes. I share this tale because security and encryption must be among the most boring...

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Dave Michels
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Everything is changing and everyone is confused (though not everyone will admit it). In the days of yore, telecom was pretty stable. It is far more than just the...

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Dave Michels
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It is amazing how much our attitudes toward context have changed. The question is, will we ever have enough contextual information to be truly aware of a given...

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Dave Michels
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Sears plans to convert some shuttered or underperforming stores into data centers. The retail giant formed a new subsidiary last March called Ubiquity Critical...

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Dave Michels
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The vast majority of UCaaS offerings are restricted to a single country. Thinking Phone Networks (TPN) has been building traction with some international accounts,...

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Dave Michels
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ShoreTel announced that its CEO, Peter Blackmore, intends to retire. Blackmore was hired as the CEO in December of 2010. He will remain on as CEO while the firm...

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Dave Michels
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Today, Westcon unveiled a new solution named BYODShield - a wholesale MDM offering. Westcon's service is powered primarily by two vendors that Westcon integrated into...

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Dave Michels
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At the recent UC Summit, I presented some of my thoughts on channel opportunities around video communications. I didn't get into specific vendors in the presentation...

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Dave Michels
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The UC Summit is an unusual mix of education, networking, and wine. Here's a brief recap of the past 24 hours. Lots of keynotes. Starting with Sonus, a vendor that...

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Dave Michels
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Today was the first full day at the UC Summit in San Diego. The conference is aimed at Trusted Advisors or the combined groups of system integrators and industry...

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Dave Michels
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Several higher education institutions joined forces in 1996 to attack their technology needs. The result was Internet2, a member-owned consortium to better address...

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Dave Michels
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Is Google Apps winning in the enterprise? It's a hard question to answer, but it sure feels like Google Apps are becoming pervasive; albeit not necessarily at the...

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Dave Michels
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Jason Fried is the co-founder of 37 Signals and an outspoken critic of traditional approaches to business. His 2010 TEDx talk titled...

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Dave Michels
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A WebRTC topic that comes up fairly regularly is whether WebRTC is a threat to Skype. Publicly, Microsoft supports WebRTC, and is active with its development. Also,...

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Dave Michels
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Fresh from Enterprise Connect 2013, the UCStrategies Experts take a look at companies doing innovative things in the UC space. Dave Michels leads the...
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Dave Michels
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This week is the 2013 Open Networking Summit taking place at the Santa Clara Convention Center. The Summit is sponsored by the Open Networking Foundation (ONF), which...

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Dave Michels
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Hosted voice continues to grow in subscribers and scope. Many hosted providers have already expanded from dialtone to robust UC solutions, but now there seems to be a...

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Dave Michels
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Businesses always care about ROI and minimizing costs. But don't look at the cloud as just a financial exercise. The goal of moving to the cloud (or not moving)...

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Dave Michels
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Last week I got into some debates about the death or evolution of the PBX. The bigger point though is how complex things are becoming to define in communications. It...

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Dave Michels
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Last week, the SEC made it official, ironically with a press release, that public companies, under...

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Dave Michels
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Remember when endpoints were called phones? Now when we speak about phones we have to use the word "endpoint" as a catch-all for all the various types. We've come a...

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Dave Michels
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Hosted voice has been quietly evolving. Vonage quickly became a household name in the early 2000s, but businesses were slower to embrace the cloud. It did not start...

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Dave Michels
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Anyone else notice that the "what's UC?" question has finally died down? Just when we thought we had it licked, the term is increasingly being replaced with UC&C...

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Dave Michels
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Almost exactly a year ago, Avaya announced its foray into the (collaborative) cloud with its Avaya Live offering aimed at...

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Dave Michels
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Video communications has been spreading from the boardroom through conference rooms to the desktop over the past several years. But why stop there? 2013 is the year...

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Dave Michels
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It is clear we are in the midst of a major video transition. Video communications are breaking free from both traditional room systems and its group meeting paradigm...

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Dave Michels
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The folks at Digium have been quite busy, in 2012 the firm released a new gateway product to ease customers into SIP and a new line of IP phones. Although the IP...

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Dave Michels
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It is that time of year again. Set the clocks forward and head to Orlando. It is time for the annual telecom ritual where the industry flocks to the Gaylord Palms to...

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Dave Michels
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Keeping up with Joe Vitalone isn't easy. I met him as VP of NA sales at ShoreTel. He left that gig in 2009 and headed over to LifeSize. He realized how much he loved...

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Dave Michels
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At the recent Lync Conference we learned more about Microsoft's combined Lync and Skype vision. It was last October that the Lync group was merged into the Skype...

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Dave Michels
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I attended the Channel Partners conference in Las Vegas last week. Channel Partners is a well run channel oriented event. The theme is largely service providers and...

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Dave Michels
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The Unified Communications Interoperability Forum (UCI Forum) announced a specification for H.264/MPEG-4 Part 10 AVC and SVC Modes Version 1.0. It was an important...

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Dave Michels
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Microsoft held it first Lync conference, Lync Conference 2013, February 19-21 in San Diego. In this Industry Buzz podcast, the UCStrategies Experts...
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Dave Michels
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According to Infonetics, only three enterprise telephony vendors posted year-over-year gains in revenue during 2012. Mitel, Cisco, and ShoreTel. It is hard to...

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Dave Michels
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The era of home and remote teleworking at Yahoo! has come to an end. It is time to get back to work - not the activity, but the place. No more lollygagging at home...

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Dave Michels
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Mitel recently confirmed its third quarter 2013 results won't pack any big surprises. Oh, and that its VP of Sales for North America is leaving the company.

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Dave Michels
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To collaborate simply means one or more working toward a goal. It isn't even one or more people; bees collaborate on honey making. Collaboration is about as non-...

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Dave Michels
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Digium announced its annual Pinnacle Partner award winners based on their annual sales from 2012 and commitment to excellent customer satisfaction. Channel partners...

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Dave Michels
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As a professional Blogolyst in UC, I regularly write about how modern communications infrastructure can deliver improved productivity and collaboration. Especially,...

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Dave Michels
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Video has come a long way. A perfect storm of broadband ubiquity, lower cost devices, and new expectations fueled by consumer apps. I wanted to circle back on Alcatel...

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Dave Michels
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In this Industry Buzz podcast, the UCStrategies Experts welcome representatives from Blackberry (formerly RIM) to discuss the new Blackberry 10...
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Dave Michels
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ShoreTel was one of the few UC firms to grow market share in 2012. How they did it is no doubt a long, complex...

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Dave Michels
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Today, Oracle announced its intent to acquire Acme Packet for $1.7 billion. Acme Packet is the global provider (and innovator) of session border controllers (SBCs)...

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Dave Michels
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I hear this phrase all the time. Just mention "Microsoft Phone" or "RIM" in casual conversation and you will hear it too. Now I'm even hearing it with Apple, it's too...

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Dave Michels
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In this Industry Buzz podcast, the team welcomes Eric Kintz, SVP and General Manager, Logitech for Business, to discuss "hard phones, soft phones,...
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Dave Michels
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Polycom reported its Q412 financial results. Although sales were down nine percent compared to the same quarter last...

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Dave Michels
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The Verge reports that Microsoft is intending to add support for CalDAV and CardDAV to Microsoft phones. Evidently, Exchange isn't the only email system out there....

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Dave Michels
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As the prediction season winds down, there's another prognosticator who deserves attention: Elliot Gold of Telespan. This is the 18th consecutive year that Mr. Gold...

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Dave Michels
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There's been some indications that mobile is slowing. Don't believe it for a second. Mobile will continue to thrive in 2013.

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Dave Michels
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The Consumer Electronics Show was held January 8-11 in Las Vegas. In this UCStrategies podcast, the UC Experts take a look at some of the products...
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Dave Michels
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Recently Alex Doyle took on the role of VP of Marketing at Vidtel. He's been around hosted services for awhile. He was part of the founding team at BroadSoft and...

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Dave Michels
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Any UC warrior can share war stories about interoperability. But through it all we have email as our glittering light of how things can be. At the end of this month,...

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Dave Michels
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In this Industry Buzz podcast, the UCStrategies Experts turn their attention to the role of the Channel in UC-as-a-Service by welcoming Don Trimble,...
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Dave Michels
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The big UC news this week came from a smaller conference within CES known as the AT&T Developer Summit. AT&T announced a new Call Management API that allows...

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Dave Michels
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This week, Facebook enabled Canadian users of its iOS Messenger App to speak to each other. The app was just an alternative to SMS, now it's a shot across the bow of...

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Dave Michels
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What does BYOD mean? BYOD is a term that entered the telecom vernacular in 2012. Unlike SIP or DTMF, it's an acronym that we generally understand - at least in terms...

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Dave Michels
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Several vendors offer incentives to keep their dealers loyal. Exclusivity programs offer channel partners various rewards such as increased discounts or more leads...

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Dave Michels
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Happy 2013, may it be a great year. What's ahead for UC? Of course, no one knows for certain, but luckily we have some expert opinions. And based on the predictions...

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Dave Michels
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The vast majority of meetings, in my opinion, are a waste of time. It's not just my opinion. So let's do something about it. Here's a great New Year's resolution...

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Dave Michels
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End users often rely on trusted advisors to assist them in their UC selection and implementation. Trusted advisors come in all shapes and sizes - including some...

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Dave Michels
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Avaya announced their partners of the year for the Americas 2012. The Avaya Connect Channel Partner Program is a global reseller program.

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Dave Michels
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This week the WebRTC Expo event took place in San Francisco, California. The event was organized by UCStrategies Expert...

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Dave Michels
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Most likely your market is shrinking. I can say this without any specific knowledge of your market because that's just what's happening in general. Organizations are...

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Dave Michels
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Mitel will begin distributing some of its U.S. products through Tech Data. It has taken...

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Dave Michels
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Technology is now moving at a rapid pace which is great news for late bloomers. "It is too late" are four words I hear far too frequently. It's as if people actually...

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Dave Michels
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Cisco has been in the news lately: leadership changes, video interoperability (and Skype), and California State University (CSU) loss.

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Dave Michels
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In part 1 of this Industry Buzz podcast, Dave Michels moderates a debate among UCStrategies Experts about WebRTC. Topics explored: what does it mean...
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Dave Michels
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In part 2 of this Industry Buzz podcast, Dave Michels moderates a debate among UCStrategies Experts about WebRTC. Topics explored: what does it mean...
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Dave Michels
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Tigerpaw Software Inc., announced its new Ambassador program. It is a collection of product evangelists. If you are not familiar with Tigerpaw, the company makes CRM...

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Dave Michels
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Today is the start of ShoreTel's Industry Analyst and Consultant Conference. It should be very interesting. Last year, I took away two very clear messages about...

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Dave Michels
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Rumors are flying that Alcatel-Lucent may be looking to sell some assets, including its Enterprise...

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Dave Michels
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Market share reports provide us this information. Most share reports have to do with vendor sales performance. Some look more to the installed base and show what's...

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Dave Michels
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Is it time for unified communications and collaboration partners to consider a franchise model? There are too many variables to know for sure, and converting...

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Dave Michels
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In this Industry Buzz podcast, the UCStrategies Experts discuss headsets: types, trends, features, what's important, how to buy, and who should buy...
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Dave Michels
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Vendors need to stop growing their channels, and start growing their dealers. The trick is in increasing the average revenue per dealer, not the number of dealers.

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Dave Michels
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Just like Exchange and other enterprise applications, there are server components and desktop clients, but with Lync there is a need for middle parts. Critical parts...

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Dave Michels
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The channel is shrinking. Enterprises are buying less, prices are dropping, models are changing. There will be fewer dealers tomorrow than there are today. There is...

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Dave Michels
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Last week I asserted that hosted VoIP and hosted UC are rapidly becoming commodities. You and I know there is huge variation among service provider offerings, but for...

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Dave Michels
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The hospitality industry is a laggard when it comes to adoption of VoIP. To this day, a brand new hotel is far more likely to install analog phones to the room - even...

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Dave Michels
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It is happening and no one seems interested in stopping it - that hosted voice services are rapidly becoming a commodity service. Personally, I am...

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Dave Michels
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Telesphere CTO, Sanjay Srinivasan, has recently shared five key cloud trends to watch in 2012. What are your thoughts on the future of phones - or any of...

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Dave Michels
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Recently, I have experienced a spike in my audio conference usage. We all put up with audio conferences, however, few of us like them. What I didn't even realize, was...

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Dave Michels
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New management and its new channel strategy appears to be paying off for Mitel. The company just announced its Q3 FY 12 results.

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Dave Michels
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In this Industry Buzz podcast, the UCStrategies Experts address Cisco's challenge of the Microsoft-Skype merger in the European Union (EU). Dave...
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Dave Michels
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Tech Data recently announced its new StreamOne Solutions Store - an AppStore for the channel.

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Dave Michels
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UC vendors, along with car and soft drink makers, all offer a reasonably unique value proposition. Understanding those nuances can make all the difference in the...

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Dave Michels
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The dealer channel is changing dramatically as products move from hardware to software as well as major shifts in both customer expectations and the dealer skills...

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Dave Michels
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In this Industry Buzz podcast, the UCStrategies Experts discuss the Channel's role in unified communications, what is changing now and why, and...
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Dave Michels
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With the amount of technology changes taking place in unified communications, it is pretty easy to just discuss the technology. But there's one UC conversation that...

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Dave Michels
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Virtualization is not something to be casual about, nor it is it free. In addition to direct costs, virtualization carries a tax, it takes hardware resources to...

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Dave Michels
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Lync Server, released in November of 2010, is now positioned as a comprehensive unified communications solution.

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Dave Michels
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What sets Lync apart is how it integrates its tools together and with other Microsoft solutions. The user experience centers around the Lync 2010...
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Dave Michels
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UCStrategies' Dave Michels interviews Tom Isaksen of Cisco following his keynote presentation at UC Summit 2011, held March 27-30 in La Jolla, CA.
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Dave Michels
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In this Industry Buzz podcast recorded at UC Summit 2011, UCStrategies' Dave Michels is joined by Brian Cuppett, Vice President of Sales at...
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Dave Michels
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UCStrategies' Dave Michels interviews Caleb Barlow of IBM following his keynote presentation at UC Summit 2011, held March 27-30 in La Jolla, CA.
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Dave Michels
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UCStrategies' Dave Michels interviews Mark Straton of Siemens Enterprise Communications following his keynote presentation at UC Summit 2011, held...
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Dave Michels
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UCStrategies' Dave Michels interviews David Jantz of NEC following his keynote presentation at UC Summit 2011, held March 27-30 in La Jolla, CA.
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Dave Michels
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The openness of the Internet that transformed communications with ubiquitous communications is under attack, and the closed islands are winning. The largest victor (...

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Dave Michels
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Contact centers have very real challenges of forecasting, scheduling, and monitoring to ensure that the right agents are in place at the right time with the right...

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Dave Michels
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Skype is mostly known for its rich client which, by many definitions, is the model of unified communications. Skype has over 124 Million average monthly connected...

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Dave Michels
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Digium, the custodian of Asterisk, announced this week at its annual Astricon conference a new initiative called the Asterisk Scalable Communications Framework.

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