Joseph Williams

[email protected]

 

Joseph Williams is an analyst and consultant in the UC industry, with specialties in the channel and in the cloud (UCaaS). A former Business School dean, Joseph recently was the Managing Director for SaaS in Microsoft's Hosting Service Providers channel partner organization and he had run the Hosted Lync channel business. Prior to that he was a Senior Director in Microsoft's Lync product group’s Partner Engineering team and was responsible for integration engineering of Microsoft’s O365 cloud with service providers as well as for the development and delivery of all Lync Hosted and cloud solutions. 

Other roles within Microsoft included being the Chief Technology Officer for Microsoft’s $20 billion enterprise sales organization, being the CTO for Microsoft’s Global Accounts organization, and running a Microsoft Consulting Services team of solution architects. Dr. Williams also worked at Sun Microsystems, JD Edwards, and was a co-founder and CTO of COSS Technology Group. In a distant past Dr. Williams was a professor in the College of Business at Colorado State University teaching and doing research on how enterprises use technology for strategic business advantage.

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Joseph Williams
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UC products in the era of IP telephony have been around for more than a decade. The exciting promise of integrating the key tools for collaboration to increase...

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Joseph Williams
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The impact of artificial intelligence on contact center operations will be significant. Chatbots are the first step, but automated bots that naturally interact with...

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Joseph Williams
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Amazon Web Services announced the release of its fully managed communications service that it branded as Amazon Chime. About a year ago CaféX announced its Chime...

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Joseph Williams
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The whole idea of running "at scale" is an interesting and somewhat vexing problem for UC service providers and for the customers who must evaluate them. One service...

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Joseph Williams
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In the mid- to large-enterprise space, the requirements are typically too complex for the niche UC players. Firms with sales offices all over the world will probably...

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Joseph Williams
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Better to specialize in UC or have UC as one product in a portfolio? There is no easy answer to this, as companies can thrive either way. But in the SMB market, when...

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Joseph Williams
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At November's BC Summit I spoke about the upside that comes from verticalizing unified communications solutions. Not only are vertical solutions "stickier" than...

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Joseph Williams
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This is the time of year for retrospectives. Mine is pretty simple: 2015 was a "meh" year for UC. The UC industry had some interesting moments in 2015 but it...

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Joseph Williams
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After Judge Green broke up the AT&T monopoly, I've always wondered what it would take for a non-American telco to break into the US market....

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Joseph Williams
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The news that got all the press in the UC industry this week was the acquisition of Unify by Atos. But it isn't as...

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Joseph Williams
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One common problem with hot-desking, hoteling, WeWorking, activity-based workplaces, coffeeshopping, and many of the new collaborative environments is noise....

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Joseph Williams
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Vodafone just released its annual M2M Barometer report. Although the report heavily emphasizes the critical role of communications and communications infrastructure...

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Joseph Williams
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My sense is that this should be a good time for UCaaS. It looks like the UCaaS market is about 50% of what we were forecasting back in 2010. What happened?

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Joseph Williams
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Previously I've written about Skype Translator and the general technology framework behind the service. Now let's talk about how all this might apply to unified...

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Joseph Williams
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Last month I blogged about Skype Translator. Since then, I had a chance to visit Microsoft in their Building 99 research facility to learn more about the technology...

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Joseph Williams
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Microsoft released a preview version of Skype translator that works for English and Spanish. What does this mean for UC?

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Joseph Williams
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In this Industry Buzz podcast, Dr. Joseph Williams moderates a conversation with the UCStrategies Experts about the emergence of unified...
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Joseph Williams
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This month I had lunch with Bill Haskins, UC senior analyst and partner with Wainhouse Research. We spoke about a great many things, but one particularly interesting...

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Joseph Williams
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Last month's WebRTC Conference in Atlanta shows that there is a lot more intellectual horsepower and investment dollars going into WebRTC than before. The Telco...

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Joseph Williams
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What did not come out of the Lync Conference was a lot of clarity about UCaaS and what Microsoft is expecting of that channel. Disappointing, but not unexpected.

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Joseph Williams
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In this Industry Buzz podcast, the UCStrategies Experts were asked how can/should unified communications VARs/resellers differentiate themselves in...
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Joseph Williams
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I was chatting recently with a product manager for one of the larger UC vendors and he mentioned that one of his dev teams is working on trying to integrate their...

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Joseph Williams
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UC vendors by necessity will update their products over time. Occasionally the changes are not straightforward and consumers, enterprises, partners, and competitors...

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Joseph Williams
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The promise of UC as a Service (UCaaS) has loomed large for service providers that believe that the traditional PBX is a dinosaur, that a VoIP service is too limited...

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