Nicolas De Kouchkovsky

Principal and Founder

CaCube Consulting

http://www.cacubeconsulting.com/

[email protected]

 

Nicolas De Kouchkovsky is the founder and principal at CaCube Consulting. He is an Advisor and Consultant to B2B software companies, helping them grow. Nicolas covers all aspects of marketing and market development, working on a project basis or as a VP of Marketing on demand. He spent over 25 years in the Cloud and Software industry as a product and marketing executive.

Nicolas as extensive experience with Enterprise Software markets and is a recognized expert in customer facing technologies including Customer Service, Contact Centers, Sales, E-commerce, and Analytics.

Nicolas held numerous executive roles at Genesys. As head of Product Management, he transformed the company from Computer Telephony Integration (CTI) middleware to a Software Application provider. As Chief Marketing Officer, he drove the company expansion in the broader multi-channel Contact Center market. Before joining Genesys, Nicolas held several senior positions at Alcatel-Lucent where he most notably established and developed the Call Center business. Prior, he was Chief Technology Officer at Cirel, a startup that pioneered multi-protocol gateways and ran a Software Integration practice at Digital Equipment (now Hewlett Packard).

Nicolas can be contacted at [email protected].

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Nicolas De Kouchkovsky
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In August 2016, Twilio dropped a mini bomb in the Contact Center space announcing that ING Bank, one of the largest financial institutions in the world would replace...

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Nicolas De Kouchkovsky
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This article is the second of a two-part series on Robotic Automation for customer engagement. In part two, I want to explore the art of the possible and dig into the...

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Nicolas De Kouchkovsky
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Robotic Automation is not new and has been maturing a lot in the last five years. I thought its adoption by customer service organizations would have taken off by now...

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Nicolas De Kouchkovsky
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Late September, the 4th Intelligent Assistants Conference took place in San Francisco. We took the opportunity to update our market landscape and we continue to...

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Nicolas De Kouchkovsky
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Intelligent Assistants and smart bots have been stealing the headlines, yet Artificial Intelligence (AI) is finally making headways in the broader Customer...

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Nicolas De Kouchkovsky
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The customer interaction and service market is undergoing profound changes. ServiceNow is one of the most successful SaaS companies. Now the undisputed leader of the...

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Nicolas De Kouchkovsky
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The past months have witnessed breakthrough announcements from Microsoft, IBM, and Google, all hitting new marks in speech recognition accuracy. Let’s review the next...

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Nicolas De Kouchkovsky
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Late March, Amazon made the news at Enterprise Connect, announcing a cloud contact center offer, Amazon Connect, derived from its internally developed solution....

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Nicolas De Kouchkovsky
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Only one month after filing for Chapter 11 protection, Avaya held its users group conference, ENGAGE 2017 in Las Vegas. Avaya made several product announcements under...

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Nicolas De Kouchkovsky
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A few years ago, bots were automated chat agents. They would aim at replacing customer service representatives in case of traffic spikes or when all were busy. Very...

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Nicolas De Kouchkovsky
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It has only been six months since we released the last version of our Intelligent Assistance landscape. Already an update is needed and we publish its third edition....

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