Stephen Leaden

President

Leaden Associates, Inc.

http://www.leaden.com

[email protected]

 

Stephen Leaden is President of Leaden Associates, Inc., an independent Telecommunications and IT consulting firm in business 19 years, providing specialized support in telecommunications technologies and ROI strategies. Enterprises in the health care, education, manufacturing, financial services, publishing and government market segments have relied on Leaden Associates for Voice over IP/Unified Communications consulting and telecommunications expense management/telecom auditing. Clients are both national and internationally based. Stephen Leaden has been in the Telecommunications field for more than 25 years. 

Leaden Associates focuses as an extension of IT staff to facilitate the design, procurement, project implementation, and outsourcing for converged voice and data solutions. During their engagement, Leaden Associates proactively adds value via ROI strategies integrated into the projects they serve on. 

Leaden Associates has focused on Voice over IP and Unified Communications and key market trends in these areas – the firm has performed Strategic Planning, Needs Assessments, Procurements, and Project Management of national and international VoIP/UC projects, which has included converged Wide Area Networks carrying IP voice, video, and data. Leaden Associates has employed best practices for VoIP/UC deployments including Quality of Service/QoS, voice and video prioritization, change control, network management tools, and a depth of knowledge of all touch points affecting VoIP. 

Mr. Leaden has spoken at national and International conferences on VoIP and is a frequent speaker for VoiceCon, Information Week, the Voice Report, and other conferences. Mr. Leaden has written papers on VoIP and UC strategies, troubleshooting and security, and has been quoted in national industry publications including BCR Magazine, NoJitter, Computer World, Information Week, VoIP News, and the Washington Post among others. Mr. Leaden is a principal with TelecomUCTraining.com, a successor to BCR Training which provides expert independent Telecom training – he teaches courses on Cost Control of Wired and Wireless Networks, Best Practices and Optimizing Enterprise Networks.  He is past president and member of the Society of Telecommunications Consultants, a national telecommunications association that requires objectivity and professionalism as a prerequisite for membership. 

By
Stephen Leaden
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In Parts 1 and 2 of this series entitled “Calling All Centrex Users: Your Cloud Solution Is Dead!”, I covered a synopsis for the original Centrex and what it was...

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Stephen Leaden
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In my earlier post and Part 1 of “Calling All...

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Stephen Leaden
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Now since all TDM digital voice communications have been at end-of-support for over 60+ months, Centrex (TDM as well IP) and its ACD affiliate have slowly been...

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Stephen Leaden
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On July 18, 2017, Microsoft announced that it will no longer support the use of Session Border Controllers (SBCs) and SIP integration to connect third-party PBXs/...

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Stephen Leaden
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Will "hard" end points ever go away? In a word – no, not in my opinion. I read a very interesting article recently regarding the decrease in ebook sales by 18.7% in...

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Stephen Leaden
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Amazon Web Services (AWS) announced Amazon Connect. According to Amazon, Amazon Connect is a simple to use, cloud-based contact center service for customers to...

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Stephen Leaden
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One of the most overlooked areas of a Unified Communications deployment, in my opinion and our experience with several clients, is just one word/acronym: QoS, aka,...

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Stephen Leaden
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Last year around this time I posted an article on UCStrategies "Why 2014 Is the "Perfect Storm" For UCC Adoption." I believe that in this past year UC has been...

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Stephen Leaden
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Service Level Agreements in the IT business are a BIG THING. All carrier and services contracts carry SLAs with associated penalties for non-performance. Vendor...

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Stephen Leaden
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In this Industry Buzz podcast, the UCStrategies team invites Jason Alley, Senior Solutions Marketing Manager, Interactive Intelligence , to discuss...
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Stephen Leaden
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Leading enterprises have been questioning the utility of XMPP Gateway Servers lately. Have they outlived their usefulness and are they even still relevant in a fast-...

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Stephen Leaden
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It's 2014, and UCC is going mainstream. SIP trunking is gaining major interest and is being offered by most, if not all, major carriers at this...

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Stephen Leaden
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In this Industry Buzz podcast, the UCStrategies team discusses session border controllers and gateways. Steve Leaden is the moderator, and is joined...
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Stephen Leaden
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The cloud is a force that is not only disruptive, but also gaining momentum either with interest or deployment in 2012 and beyond. There are many providers entering...

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Stephen Leaden
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In this Industry Buzz podcast moderated by Steve Leaden , the UCStrategies Experts discuss the Cloud from a VAR and channel perspective. The podcast...
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Stephen Leaden
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BIG news - Microsoft bought Skype for $8.5 billion. This one, however, is significant and, in my opinion, a power play by Microsoft to prevent Google from further...

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