Verint® Systems Inc. is a global leader in Actionable Intelligence® solutions and value-added services. Our solutions enable organizations of all sizes to make timely and effective decisions to improve enterprise performance and make the world a safer place. Today, more than 10,000 organizations in over 150 countries—including over 80 percent of the Fortune 100—use Verint technology to capture, distill and analyze complex and underused information sources, such as voice, video and unstructured text, enabling organizations to make timely and effective decisions.

Verint in the Enterprise Workforce Optimization Market

In the enterprise market, our next-generation workforce optimization (WFO) software and services help organizations enhance customer service operations—from the customer-facing contact center, to branch and remote offices, to back-office operations environments—to increase customer satisfaction, reduce operating costs, identify revenue opportunities and improve profitability.

Verint® Witness Actionable Solutions® helps organizations extract and analyze valuable information from customer interactions and related operational data to make more effective decisions for optimizing the performance of their customer service operations, improving the customer experience and facilitating compliance. Marketed under the Impact 360® brand, the unified enterprise WFO software suite includes voice recording and quality monitoring, customer interaction analytics (including speech, data and customer feedback survey analytics), workforce management, eLearning and coaching, performance management and desktop application analysis. Verint solutions are designed to enhance visibility across the customer service delivery chain, helping enable more efficient operations, create more loyal customers and drive more profitable business outcomes.

Verint in the Security Intelligence Market

In the security intelligence market, our video intelligence, public safety and communications intelligence and investigative solutions help government and commercial organizations protect people and property, and neutralize terrorism and crime.

Verint® Video Intelligence Solutions™ provides a single source for virtually every facet of video surveillance operations, from IP video management software, intelligent edge devices, video analytics, and network video recorders to expert services and support. Marketed under the Nextiva® brand, Verint solutions simplify management of large, geographically distributed video operations and can significantly improve situational awareness, emergency management and operational efficiency. Designed to facilitate interoperability with its customers’ business and security systems and complementary third-party products, Nextiva enables organizations to migrate to networked IP video without discarding their existing analog investments.

Also in the security intelligence market, Verint® Communications Intelligence and Investigative Solutions helps law enforcement, national security, intelligence and other government agencies detect, investigate, and neutralize criminal and terrorist threats. Verint solutions collect, integrate and analyze information from voice, video, and data communications, as well as from other sources, to help these agencies generate evidence and intelligence and conduct more productive investigations. Our comprehensive portfolio includes solutions for communications interception, service provider compliance, mobile location tracking, fusion and data management, financial crime investigation, web intelligence, integrated video monitoring and tactical communications intelligence.

Founded in 1994, Verint is headquartered in Melville, N.Y., with 2,500 dedicated professionals, offices worldwide, and an extensive global network of selling and support partners.

For more information:

Call:    1-800-4-VERINT or +1-631-962-9600
Email:  [email protected]
Visit:   www.verint.com

By
Robbie Pleasant
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Verint Systems Inc. has announced the addition of new automation and artificial intelligence capabilities to its Workforce Management (WFM) solution.

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By
Robbie Pleasant
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Verint Systems Inc. has unveiled its latest solution, designed to provide key feature enhancements across its suite of applications. The latest release of Verint...
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By
Robbie Pleasant
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Five9 has announced the availability of the latest version of its Virtual Contact Center (VCC). The new release, called Summer Release 2017, includes over 100 key...

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By
UCStrategies Staff
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NewVoiceMedia has announced a partnership with Verint® Systems Inc. As a new reseller, NewVoiceMedia will sell and support Verint Workforce Management™, helping...

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By
Robbie Pleasant
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Verint Systems Inc. has announced the availability of packaged workforce optimization solutions, designed for and aimed at small and mid-sized contact centers. These...

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By
Nicolas De Kouchkovsky
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The past months have witnessed breakthrough announcements from Microsoft, IBM, and Google, all hitting new marks in speech recognition accuracy. Let’s review the next...

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Blair Pleasant
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At Verint Engage 2016, Verint's annual customer event, Ryan Hollenbeck, Sr VP, Global Marketing, Customer Experience, discussed some of the key...
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Robbie Pleasant
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Verint has just announced a new acquisition; Contact Solutions is a provider of cloud-based voice and mobile customer care solutions. It uses real-time, contextual...

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Blair Pleasant
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Verint announced that it is acquiring Telligent, part of Zimbra, which provides "social applications and social services that enable organizations to create...

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Robbie Pleasant
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Verint Systems Inc. and KANA Software have announced the release of the latest version of the KANA Enterprise solution. This new version offers enhancements to...

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By
Blair Pleasant
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Ryan Hollenbeck and Nancy Treaster of Verint discuss its acquisition of Victrio, a provider of fraud prevention and identity authentication solutions.
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By
Jason Andersson
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Wrongfully applied, an IVR can become a customer repellant, where customers choose to go elsewhere due to the aggravation of a poorly applied IVR application. But...

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