Mobile Customer Interaction Technologies for Supervisors
Mobile technologies for customer service are hot - but most of the attention has been focused on how customers can get customer service and support from their mobile devices. This is all well and good, but there's another aspect that hasn't received as much attention - yet. With the growth of mobile devices in the workforce, managers and supervisors no longer have to be tied to their desks. They are free and untethered, allowed to move from place to place while accessing the information they need at their fingertips.