Delivering Social Customer Service – More than Just Having a Presence on Facebook

The recent Interactive Intelligence webinar (Delivering Social Customer Service - More than Just Having a Presence on Facebook, Twitter, and LinkedIn) was a resounding success, so much so that there wasn't enough time to cover all the questions the audience had asked.

Customer service has become more social than ever over recent years. Customers expect companies to meet their needs, which means going beyond mere online presence, and reaching a realm of true interaction and engagement. For many companies, though, the question is - how they are to do that?