Bridging the User Expectation Gap in Enterprise UC
The Rise of BYOD and broadband mobility has driven new expectations, desires, and needs for enterprise campus users... expectations that most organizations are struggling to meet, let alone exceed. This user demand in the workplace combined with ever constrained budgets, and limited IT resources leads to an enormous disconnect between what users expect of their "personal" experience versus what is actually delivered from their typical office environment in terms of QoS, coverage, and network quality.