Interactive Intelligence

At the event, we heard from CEO Paul Segre, who proudly announced that the integration with Interactive Intelligence was completed at the end of September, and they are now moving together as one company.

As much of the Miami area was preparing for Hurricane Matthew, analysts, consultants, customers, and partners gathered at the famous FountainBleu Hotel for the Genesys G-Force event. G-Force is Genesys' annual gathering of customers and partners, with lots of demos, announcements, and networking opportunities. Perhaps this year G-Force should stand for Gale-Force winds!

Genesys has made a major acquisition with the purchase of Interactive Intelligence Group Inc., a provider of solutions for customer engagement, communications, and collaboration. Given Genesys' own focus on omnichannel solutions for customer experience and contact centers, this will enhance its ability to provide broad customer experience solutions to organizations of all sizes and over any channel.

The theme "ReImagine" was prominent at Interactive Intelligence's INTERACTIONS 2016 event in Indianapolis last week, as the company discussed its PureCloud service offerings, as well as providing a peek into the near future with a virtual reality demo.

While the conference didn't have major announcements like last year's event when PureCloud was first introduced, there was still lots of new information to cover.

Most industry events feature an acclaimed author keynoting about disruptive trends and ideas that lead you to rethink everything. Some are more convincing than others, and it's always a challenge for the speaker to couch his/her message in terms that are relevant to the audience and our industry.

Interactive Intelligence provides contact center, unified communications, and business process automation software and services to companies around the world. As Interactive Intelligence is a UCStrategies MAP sponsor, we spoke with Ritu Maheshwari, the company's Solutions Marketing Manager, about her views on UC.

UCStrategies: What are you most excited about in the UC space?

A Thought Leadership Advertorial from Interactive Intelligence

Smartphones and mobile applications have given consumers a whole new way to interact with businesses. Call it newfound freedom and convenience. For businesses themselves, the mobile approach provides a way to serve customers better and - if done correctly - to form stronger, more lasting relationships. But that's the problem. Many businesses are still struggling to determine how best to use tools such as mobile apps to their advantage.

A Thought Leadership Advertorial from Interactive Intelligence

Workforce management can be multiple things to a contact center manager. Forecasting and scheduling. Schedule adherence. Intraday management. "Getting the right people in the right place at the right time."