RingCentral

February Conferences Roundup – 8x8, RingCentral and Cognigy

February was a hectic month for our analyst tribe – I had travel to five different events over a four-week period. Travel does come with the territory, and it definitely has some upside, but also throws off our regular schedule of research and writing.

At its inaugural analyst conference, RingCentral discussed its sales, product, and technology momentum, as we heard from not just RingCentral execs, but from customers and partners as well. RingCentral has been focusing on “collaborative communications,” which goes beyond basic unified communications to include the collaborative element, notably team collaboration or what some call workstream communications.

Partnership with RingCentral is the first to use customer data across apps to automate business processes and improve user productivity

RingCentral has announced a new global Unified Communication as a Service (UCaaS) solution: RingCentral Global Office. This solution is designed for multinational offices, in order to connect workforces across multiple countries through a single cloud service.

UC industry pundits like myself frequently speak about disruption and inflection points. It's a theme that over the past decade has ceased to get old. We use these terms to describe significant shifts occurring in the industry, such as digital to IP, prem to cloud, hardware to software, and hard phone to softphones. It also applies to less distinct shifts such as next generation applications and mobile-first/cloud-first.

RingCentral, a leading provider of cloud communication solutions, today announced it has acquired Glip, Inc., a cloud messaging and collaboration company. Glip serves diverse teams and helps them be more productive with team messaging closely integrated with task management, group calendars, notes, annotations, and file sharing. It also includes integrations with a number of leading business solutions such as Asana, Box, Dropbox, Evernote, JIRA, GitHub, Google, Zendesk, and many others.

Smartphones and tablets have changed the landscape of business applications, expanding end user multimodal access to information and people for both consumers and enterprise employees. BYOD concerns have required organizations to find a way to keep job-related activities separate from personal use of a user's mobile device. This was done with technology described as "dual persona" container sandboxing on the mobile device, where the business container is controlled by the organization, and the user controls the personal container.