Low-code CCaaS Platform Breaks Barriers for Ease of Use and Affordability with All-Inclusive Plans and Surge Licensing

New version of Consilium UniCampaign strengthens Genesys Cloud CX Dialer, adding voice and digital outbound contact strategies, automation and advanced list and campaign management

In addition to reducing process analysis time and automating manual tasks, the innovative new capabilities also help organizations boost ROI and maximize the value of automation projects for the business. 

Consilium products for Genesys available on AppFoundry, the industry’s largest CX-dedicated marketplace.

Genesys to actively enable indirect and direct channel with combined Zoom Phone and Genesys Cloud CX solution.

GoTo Resolve progresses further into remote monitoring and management solution space for small and midsize businesses with new features and updates; announces milestone ten thousand registered accounts  

Exasperated by hanging endlessly on the telephone to speak to a human being at a call centre? Spain aims to end the anguish by requiring companies to attend to customers…

Unique integration in Nureva® Console is first released feature supporting third-party cameras.

The new Crestron Flex Phone for Microsoft Teams Display is a dedicated desktop conferencing solution that frees up other devices for specialized work.

Strategic partnership and Advanced Integration addresses complex compliance requirements and distributed workforce challenges.

Garnering global acclaim for enabling comprehensive communications, Avaya Cloud Office gives employees a modern, consolidated and streamlined workspace, while customers gain improved agent reachability, additional support for remote staff, and…

The Teams application is based on Solgari’s solution built on Microsoft Dynamics 365 Customer Service which launched last year.

Consilium becomes a SAP PartnerEdge Partner to expand SAP-Centric IP and CX solutions.

Integrated solution for hybrid and HyFlex classrooms combines Nureva’s full-room audio system, high-resolution camera and expanded services.

Comprehensive package enables organizations to seamlessly integrate their enterprise voice into Microsoft Teams for a Unified Digital Workplace Experience.

Yamaha UC Speakerphone and Microphone System boosts meeting efficiency, satisfaction of remote participants.

New module enables centralized control of Nureva audio systems from Crestron room-control panels.

Dutch tech university instructors get improved audio control through a familiar interface.

The 5G edge solution will transform the way companies can leverage predictive analytics, allowing them to improve operational efficiency, mitigate risk and increase revenue.

Duet in the contact center space enables enterprise customers to unbundle telephony and enjoy cloud-based flexibility, easier integrations and global scale with market leader Genesys.

Radically simplifying Unified Communications as a Service (UCaaS) setup and management, the ConnectMeVoice (CMV) Clarity portal makes day-to-day administration simpler, more transparent, and intuitive.

Cloud Call Center provider to complement voice solution with new two-way SMS, advanced text routing, and integrated reporting features.

Alvaria Real Time Optimizer integrates with all major contact center platforms to intelligently determine and manage agent efficiency and engagement to maximize productivity.

Leveraging Yamaha Audio expertise, the compact, high-performance, and customizable VSP-2 comfortably masks private conversation, retrofits into any office.

New capabilities, including chat-based routing for Fuze Contact Center, enhance productivity and collaboration across distributed teams.

The Learning People provide curated career counseling and online training for more than 35,000 students, many of whom have landed careers in the tech industry with the help of the…

Latest version to enhance hybrid worker communications experiences with new desktop application features. The next generation platform gives users access to faster loading, improved responsiveness, and includes enhanced capabilities that maximize…

Best-of-breed video and audio quality from Poly combine with leading cloud communications solutions from Dialpad to seamlessly connect companies through one-app-to-tap.

SBC CNe Edge leverages microservices, containers and Kubernetes to enhance performance and scalability, and automate operations in public and private clouds.

In the developing world, Consilium’s UniAgent Mobile has made it possible for over 5,000 work-from-home agents per month to return to work and remain employed by enabling them to perform…

The new capability, Five9 Virtual Voiceover, will be available to Five9 Inference Studio 7 users at no additional cost. Studio 7 is currently in controlled availability and will be generally available in…

  New Teams offering designed for small businesses delivers meetings, chat and collaboration for the lowest price in the market today.  

Deal accelerates 8x8 XCaaS innovation and global enterprise momentum for integrated cloud communications and contact center solution.

Strategic partnership extends the reach of LiveVox’s fully integrated, cloud-based contact center solutions, providing a “land and expand” sales opportunity for AppSmart advisors.

Alcatel-Lucent Enterprise has developed a new range of desk phones to support hybrid and remote working styles.

The solution delivers actionable insights to enterprise IT support and managed services teams to enable effective troubleshooting and user experience analytics, adoption rates and usage trends within the Zoom platform.

Ericsson enters into agreement for USD 6.2 billion cash offer to acquire Vonage, a global provider of cloud-based communications, with unanimous approval of the Vonage Board of Directors.

Integration of NICE’s AI-powered CXone with Google Cloud’s CCAI applications to make human agents, voice bots and chatbots more effective.

Marketplace simplifies the rapid deployment of communication solutions; eliminates the need for developers to build from scratch.

Together they will offer best-in-class technology to provide MSPs, VARs, system integrators, and channel partners a reliable and cost-efficient UCaaS platform to deliver to the SMB market.

  RingCentral upgrades the entire Microsoft Teams telephony experience with advanced phone capabilities, SMS, Voicemail, Fax, and call-to-web.  

VOSS has responded to these evolving and demanding requirements for digital workplace management with VOSS-4-UC Version 21.

A long-time user of Cisco Hosted Collaboration Solution (HCS), SFR Business chose VOSS-4-UC in 2018, integrating with SFR’s self-service customer portal and ServiceNow ticketing system, using the comprehensive APIs that are available…

As part of this agreement, RingCentral becomes Mitel’s exclusive UCaaS partner, providing their customers with a next generation, mobile-first, cloud communications platform with high reliability and security, rich functionality, and…

Engagely.ai automates engagement across all modern enterprise channels like Voice, WhatsApp, Email, Website, App, and Social Media.

UJET adds advanced workforce engagement capabilities to its CCaaS 3.0 cloud contact center through a partnership with Playvox.

Dialpad puts user experience first by expanding platform unification and broadening the application of Voice Intelligence.

FusionWorks Pro with Microsoft Teams extends beyond the company’s internal Microsoft ecosystem, converting Teams into a full-featured cloud PBX.

All-in-one monitoring, registration and remediation solution provides actionable Insights along with ongoing visibility, control and management to mitigate blocked calls