Accenture and Verizon Win Global Telecoms Award for Intelligent Customer Engagement Solution
NEW YORK--(BUSINESS WIRE)--Accenture (NYSE: ACN) and Verizon Communications Inc. (NYSE, Nasdaq: VZ) have won a Global Telecoms (â€œGlotelâ€) Award for their collaboration on an innovative customer service solution that uses artificial intelligence (AI) and intelligent analytics to help Verizon customers resolve issues quickly and easily.
Known as the â€œGlotels,â€ the Global Telecoms Awards recognize innovation in advancing and transforming today's telecom industry.
Accenture and Verizonâ€™s award, in the â€œAI and automation initiative of the yearâ€ category, acknowledges the success of their solution, which helps proactively steer customers to an AI-powered digital assistant that uses interpretive AI to provide an enhanced, consistent and personalized customer-service experience. Using machine learning, the digital assistant has been designed to become smarter over time.
â€œBy teaming with Accenture and using leading-edge artificial intelligence to assist customers, we have been able to provide them with a fast and easy way to meet their needs,â€ said Nancy Clark, senior vice president of customer service for Verizon.
Scott Alfieri, a managing director at Accenture and its client account lead for Verizon, said, â€œIn todayâ€™s highly competitive market, offering an engaging customer experience is critical. Weâ€™re pleased to be recognized for embracing leading-edge technologies to help Verizon provide its customers with a personalized digital omnichannel experience. This award is a testament to our long-standing relationship and shared vision for innovation.â€
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions â€” underpinned by the worldâ€™s largest delivery network â€” Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 469,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
Verizon Communications Inc. (NYSE, Nasdaq: VZ), headquartered in New York City, generated revenues of $130.9 billion in 2018. The company operates Americaâ€™s most reliable wireless network and the nationâ€™s premier all-fiber network and delivers integrated solutions to businesses worldwide. With brands like Yahoo, TechCrunch and HuffPost, the companyâ€™s media group helps consumers stay informed and entertained, communicate and transact, while creating new ways for advertisers and partners to connect. Verizonâ€™s corporate responsibility prioritizes the environmental, social and governance issues most relevant to its business and impact to society.