AudioCodes Introduces Managed IP Phones Solution
Holistic approach delivers suite of business IP Phones coupled with complete lifecycle management and monitoring system for Microsoft Lync, Genesys contact center and BroadSoft hosted UC
- AudioCodes Managed IP Phones solution includes integrated offering of IP Phones, management and monitoring system
- The solution offers service providers and IT managers a broad view of their IP Phone deployments including quality of service and IP Phone connectivity status
- Full IP Phone lifecycle management is addressed: from zero touch installation through day to day monitoring, management, expansions, upgrades and updated provisioning activities
AudioCodes, a leading provider of converged voice solutions that enable enterprises and service providers to transition to all-IP voice networks, today announced that it has introduced a Managed IP Phones Solution designed to deliver a reliable and high quality voice calling experience to enterprise employees. The solution encompasses AudioCodes feature-rich suite of business IP phones as well as elements of its comprehensive management suite, the AudioCodes One Voice Operations Center.
AudioCodes Managed IP Phones Solution ensures that IT managers have full control throughout the life-cycle of their organization's IP phone deployment from zero-touch installation and provisioning, through day-to-day monitoring and troubleshooting, to mass software and configuration updates. This is achieved using AudioCodes Element Management System (EMS) which enables IT managers to remotely monitor and configure their entire IP phone setup, identify, analyze and correct faults and carry out mass software and configuration updates from a single location. In addition, the Session Experience Manager (SEM) enables administrators to monitor voice quality across the network in real time and detect potential problems and resolve them before they affect service. SEM also allows administrators to generate comprehensive trend analysis and reports to support decisions regarding network changes and upgrades, resulting in better voice quality and reduced OPEX.
AudioCodes family of high-definition IP Phones consists of a range of high voice quality, cost-effective, feature-rich desktop devices suitable for all business uses, including contact center agents and executive management staff. The phones offer extensive interoperability and are certified for use in many leading IP communications environments, including full connectivity and management integration with Microsoft Unified Communications, Genesys contact centers and BroadSoft hosted services.
"Enterprises are adopting Unified Communications in order to increase employee productivity," said Nimrode Borovsky, Vice President Marketing at AudioCodes. "We designed our Managed IP Phones Solution to give IT managers a robust, high quality product and powerful management and monitoring tools that together deliver high quality service which is at the heart of employee productivity."