Avaya Provides Healthcare Providers With Unified Communications and Collaboration Solutions

At the HIMSS Conference and Exhibition, Avaya, Inc., announced the new and enhanced communications solutions it's introducing to help healthcare providers improve workplace collaboration and patient care. The solutions use technology such as unified communications, mobility and automated outreach, among others, to enhance care, coordination, preparedness for pre-admissions, and post-discharge care.

Among the solutions exhibited are the new offerings, including Avaya Mobile Device Checkout 3.0, a solution where a hospital worker registers a mobile device at the start of a shift by swiping a barcode, simplifying the login procedures and contacting staff members, and Avaya Patient Follow-up, which enables hospitals to follow up with discharged patients through contact center technologies.

There is also the Avaya Patient Appointment Reminder, Avaya Patient Admit Coordinator, and the Avaya Flare Experience solution, which simplifies multi-modal collaboration to help patient care.

"Avaya's focus on specific industry verticals, in this case healthcare, is consistent with trends that we see throughout unified communications-enabled applications," says Don Van Doren of UCStrategies. "Their announcement at the huge HIMSS conference in Orlando focuses on ways to leverage communications capabilities by adding functionality to existing systems."

Van Doren adds, "The Patient Follow-up application is actually one of a pair of capabilities shown at the conference. Before a scheduled visit, another application uses a new workflow application, layered on top of the Avaya Voice Portal to schedule and initiate reminder calls to patients about upcoming appointments."

"Increasingly," he concludes, "we will see specialized capabilities like this being built on top of established communications functions."

For more information, visit www.avaya.com.