Avaya and HP Team Up to Provide UC and Contact Center as Services

26 Aug 2014

Avaya and HP Enterprise Services (ES) recently announced a new multi-year agreement intended to offer new cloud services to enterprises. As per the agreement, the companies will sell a combined portfolio of Unified Communications-as-a-Service (UCaaS), Contact Center-as-a-Service (CCaaS), and infrastructure modernizing services, using HP's experience in services delivery and Avaya's UC and contact center portfolio.

The companies hope to create one of the most advanced solutions, offering mobile applications, software, and networking for UC and customer experience management as services. Using HP's cloud capabilities, Avaya's services will be delivered in order to meet global demands for secure, reliable, and comprehensive business collaboration solutions delivered as services.

Both HP and Avaya will be distributing the services, although HP ES Business Process Services organization will deliver a significant portion of the Avaya Private Cloud Services (APCS), which will be integrated into HP ES's existing Mobility and Workplace and Business Process Services practices and partner eco-system. HP ES will then deliver private and hybrid cloud-based solutions, while Avaya will maintain control over sales contracts, service level agreements, and overall client experience.

According to Blair Pleasant, co-founder of UCStrategies, "Avaya was a bit late to the game when it comes to cloud services, but working with a strong partner like HP will help the company reach more customers more quickly. Leveraging HP's strength in delivering services will allow Avaya to better compete in this hyper-competitive market."

This is a big step forward towards Avaya's goal to transform to a software and services company. Both Avaya and HP are names with a lot of trust and history behind them, while each have certain expertise and customer bases that the other could stand to benefit from, so the combined portfolio and agreement could prove beneficial to the companies and their customers.

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