Avtex Acquires Reliant

By Robbie Pleasant
2 May 2012

Avtex, an integrated, interaction solutions provider, has recently announced its acquisition of Reliant CCS, a contact center solutions provider.

With this acquisition, Avtex expands its reach into the southeast, and gains access to Reliant's portfolio of customer service-focused solutions. Furthermore, as Reliant CCS has begun expanding its offering to include Microsoft Lync based Unified Communications solutions, Avtex gains support for its recent inclusion into the Microsoft Premier Support for Lync Partner program.

"Avtex has always been committed to using technology to improving the client experience," says Orrin Broberg, UC Expert for UCStrategies. "Unified Communications and, specifically, the synergies between Lync and Interactive Intelligence provide a robust solution for call centers. This acquisition further demonstrates this commitment to their customers."

The deal was finalized on May 1st, 2012, although the terms have yet to be disclosed.

For more information, visit www.avtex.com.