Dimension Data Announces New Global Cloud Data Centers

Dimension Data is opening up new global data centers all over the world in order to better meet the demand for cloud services. This brings its Managed Cloud Platform (MCP) locations to 11, each hosting its public cloud Infrastructure-as-a-Service (IaaS) and Managed Hosting services.

The new MCPs are located in the US, UK, Australia, and South America, adding on to the locations Dimension Data currently has in those areas. Each provides that region's end-users with access to its cloud services, including private, public, and hosted private clouds. Each is enterprise-ready, with several layers of security, as well as administrative controls, integrated management capabilities, and phone support.

The first of the new locations, set in Ashburn, Virginia, is currently available now. The next one will provide services to Melbourne, Australia in November, while London and Sao Paulo, Brazil, will have locations set up and running in January 2014. The location in Sao Paulo is Dimension Data's first MCP in South America, so its customers in the area can more easily store and access their data.

"As multi-modal mobility and online 'mobile apps' increasingly dominate business communications for both employees, business partners, and consumer/customers, the complexity of designing, integrating, and supporting UC-enabled business processes and network connectivity has become too complex and expensive for internal IT staffs," says Art Rosenberg, UC Expert for UCStrategies. "Hosted/managed cloud services are, therefore, rapidly becoming the fastest and most cost-efficient way to implement BYOD needs for all types of end users and their customized mobile app needs."

Rosenberg adds: "This need is particularly true for large enterprises with global operations that must connect across different countries and networks, and Dimension Data is providing professional services expertise through their own international cloud data centers and managed services. They are in a good position to not only offer traditional person-to-person business communications (telephony, messaging, video, etc.), but can take responsibility for planning and rapidly implementing cost-efficient CEBP (Communications Enabled Business Process) applications on an ongoing basis. This is now the big challenge of evolving 'unified interactions' that business communications now requires, as legacy telephony moves to more flexible and personalized 'click-to-contact' connections between people and automated business process applications.

"As consumers rapidly adopt multi-modal smartphones and tablets for mobile communications, legacy call/contact centers will be required to be more flexible in providing mobile customer services, both for live assistance and a variety of customized, vertical market self-service applications. This global, enterprise-class demand can best be supported by the cloud solutions that Dimension Data is offering through their 11, strategically-located global, Public Managed Cloud Platforms (MCPs)."

With the addition of these four new Managed Cloud Platform locations, Dimension Data hopes to provide its IaaS and Computer-as-a-Service (CaaS) solutions to a wider range of customers in locations around the world so that they can better leverage the cloud for enterprise and web applications.