Imagicle and VOSS Solutions Announce a Global Strategic Partnership to Support Cisco HCS Shared Architecture
The goal of the partnership between Imagicle and VOSS is to broaden and diversify the cloud solution available to the 128 Cisco HCS partners globally, by combining the capabilities of the two organizations. The results will deliver additional application integration, new features, and enhanced solutions to the SME space. The product integration will further streamline HCS deployments by simplifying the onboarding process for the millions of users expected to subscribe to UCaaS-based architectures in the coming years.
VOSS has developed the world's leading BCOM (business communications operations management) system, chosen by Cisco as the exclusive fulfillment management component of the HCS certified architecture. The VOSS-based CUCDM solution is utilized by over 70% of Cisco HCS partners.
Working together with Cisco HCS Business Unit, Imagicle has developed Advanced Directory Solutions which provide mandatory services (i.e. contact segregation, UDS services included in Imagicle's ApplicationSuite, along with other must-have UC apps) to support MRA (mobile and remote access) recommended deployments for HCS shared architecture.
"We're proud to announce this partnership with VOSS that will focus on a product integration between the Imagicle ApplicationSuite and VOSS-4-UC; the world's most advanced UC management platform. The technology collaboration will streamline and automate the configuration of Imagicle's Directory Services for HCS shared architecture, and give service providers unparalleled ease of deployment and management for their new UCaaS platform," commented Christian Bongiovanni, Imagicle co-CEO and CTO.
By harnessing technology from VOSS and Imagicle, service providers will be able to address the growing demand for UCaaS from midmarket businesses, adopting Cisco HCS as a shared architecture.
Mike Frayne, CEO at VOSS Solutions added; "VOSS is uniquely positioned to support Cisco HCS partners in delivering increasingly sophisticated cloud UC solutions that enable them to fully exploit the evolving trend whereby large enterprises are looking to adopt a cloud-based UC strategy. The partnership announced today is one of many initiatives we are working on to make sure our partners and customers have access to the best possible cloud solutions. The integration of VOSS and Imagicle technology increases the breadth of our single pane of glass capability, and gives our customers exclusive access to the value-added services offered by Imagicle."
Massimo Di Puccio, Imagicle co-CEO and CM&SO added; "We believe our partnership with VOSS Solutions will significantly benefit service providers in their goals to lower TCO and achieve higher margins. The Imagicle ApplicationSuite brings peace of mind to service providers adopting Cisco HCS, as they can rely on one product suite to benefit from multiple must-have apps, and seamlessly integrate with VOSS-4-UC, to make operations faster, smarter, and easier. Furthermore, the Imagicle ApplicationSuite has been officially selected by Cisco to expand its portfolio. As of the 10th of February 2017, Imagicle Advanced Directory Services, Attendant Console, ACD- IVR, Call Accounting & Billing, Fax Server and Hotel Pack, are globally available on Cisco GPL SolutionsPlus for on-premise or cloud projects."