Tel-Networks selects IR Prognosis to transform Service Assurance for Cloud and Managed Services

IR, the global provider of proactive performance management software for critical IT infrastructure and communications ecosystems, today announced that Tel-Networks USA, a provider of unified communications solutions and services has chosen IR Prognosis to enhance its multi-vendor hosted and managed communications and collaboration services.

With Prognosis, Tel-Networks now has a powerful and proactive service assurance platform that seamlessly integrates with its ITSM system to provide deeper visibility of hosted, on-premises and hybrid environments. Unlike other performance management systems, Prognosis collects and pinpoints performance issues without intrusive taps or probes which results in faster incident identification and resolution, reduced operational complexity and significantly enhanced value and performance for Tel-Networks customers.

"Unified Communications architectures are becoming increasingly complex. Customers expect seamless and immediate support regardless of whether an environment is Avaya, Cisco or Microsoft Skype for Business, or if it is cloud or on-premises," said Michael Branca, President of Tel-Networks. "With Prognosis we can support all technologies from a single multi-tenant platform and enhance our operations with automation to proactively resolve performance issues before they become service impacting. When you're in the managed and cloud services business this is critical to our success and customer satisfaction."

"Managed and cloud services providers can drive competitive advantage by anticipating issues before they impact the customer's business," said Andre Cuenin, President Americas and Europe, IR. "Prognosis allows service providers to quickly and continuously zero-in, capture, analyze and report on metrics and service levels in complex environments."

By delivering the ability to reduce troubleshooting time, optimize infrastructure capacity, and accelerate customer onboarding, Prognosis enables a service provider to reduce costs and free up important resources to focus on delivering strategic business outcomes.

For further information on IR, visit www.ir.com.