Zeacom Extends Microsoft Lync into New Contact Centers Worldwide

Zeacom's contact center software now works with Microsoft's Lync platform, a move that's said to deliver access to more capabilities and to extend those offerings into new contact centers around the world. Zeacom's contact center software is touted to be a true native contact center application for use on Lync, thus Zeacom claims that it is doing quite well in Microsoft's Lync space.

In the context of a contact center, multimedia interactions, personal data, and other information are all integrated and utilized to advance high-value customer experience. Whether a contact center agent communicates by way of email, text, social media, or phone, he needs the requisite tools to carry out his mandate of unwavering quality service. Zeacom's broaching into Lync space can help achieve that mandate.

During the ITEXPO West in Austin, Damon Carter, Zeacom's director of Business Development for Lync, was part of the Microsoft Lync panel. The panel talked about the workings of Microsoft Lync Voice, debunking myths about the said voice infrastructure. Attendees also inquired about the requirements of getting into Microsoft Lync Voice. They were told that the initial steps included leveraging the voice infrastructure within their contact center software portfolios.

"With Zeacom, Lync users get a flexible, highly functional contact center application," said Carter. "Zeacom wants to be the number one contact center provider for Microsoft Lync and we are very well positioned to do so."

Carter went on to assure ITEXPO attendees that a contact center solution integrated with Lync was not only an effective way to go, it was also an emerging segment. Companies that implement using the Lync platform do not always take into account the advantages of extending the Lync space into their call centers, thus they fail to maximize their investment. He said that Zeacom and Microsoft Lync let companies wring more value from their existing call center software solutions.

It was also pointed out that a contact center, regardless of the industry it served, would benefit from paying close attention to the myriad of possibilities that come with using Zeacom and Lync when deploying a call center software solution. For instance, a business may only need one telephony infrastructure to service its voice and contact center needs, eliminating the high cost of investment on multiple infrastructures. And with Zeacom in the picture, seamless integration and rapid migration of the contact center, customer service division, or helpdesk are made possible. (KOM) Link