Enterprise Connect 2021 is September 27-29, in a virtual event. Several of the BCStrategies Experts who are participating as speakers recorded short introductory videos about their sessions. Videos include summaries, pain points, problems solved and who should attend. Jim Burton provides an introduction.
Enterprise Connect 2021 is September 27-29, a virtual event. See the BCStrategies Experts in the following sessions. The table below provides a quick view of the date and time, session title and the Experts participating in each session; click the title of the session to jump down the page to view the full description.
Unified communications and collaboration (UCC) technology is great, but without proper user adoption training and resources, enterprises don’t get the full value out of their investment. In order to understand what training and adoption approaches and methods work best, especially in our new hybrid work environment, BCStrategies is conducting a UCC end-user adoption and training survey.
On our recent BCS Expert podcast on best practices for using video, collaboration and teams, Kevin Kieller talked about the data from meetings and usage that is gathered in Microsoft Teams. He talked about how it shows issues in how people meet today. In fact, cloud-based communication and collaboration applications gather an amazing amount of information during every meeting event. Every time a new person speaks it generates a change that is noted.
New companies are added to the Cisco portfolio for Communications and Customer Care
Even in a pandemic, the business of expanding your capabilities must continue. To this end, Cisco announced two acquisitions just ahead of the WebexOne analysts’ meetings tomorrow. Each is targeted at delivering differentiation in a critical area. If you are a Cisco customer, these may be features in your future. For those evaluating, Cisco continues to differentiate Webex from others in the space with added functionality that may be critical for some.
Before COVID-19 changed everything, collaboration technologies were starting to hit their stride, but adoption was well behind where the vendors thought it would be. The technology has long been enterprise-grade, but the value proposition has taken time to be properly recognized. As awful as the pandemic has been, it has created an unexpected boom in our space, and while that has been good for business, the new normal has created new challenges for both buyers and sellers.
Artificial Intelligence is a major topic today, not just in communications and Contact Centers, but across business. Most of the current crop of business-focused “AI” is in fact Machine Learning (ML). In ML, a large data set is used to “train” the algorithm to predict an outcome based on a range of interacting variables. Using modern data sets that have millions and even billions of test sets and thousands of variables, the ML program is able to train a neural network to predict an outcome.
Enterprise Connect 2020 has transitioned to Enterprise Connect Virtual: Digital Conference & Expo 2020, August 3-6 and beyond. This page contains a listing of the BCStrategies Experts participating in this year's virtual events. The table below provides a quick view of the date and time, session title and the Experts participating in each session; click the title of the session to jump down the page to view the full description.
Remote work has become the new normal, due to the Coronavirus pandemic. It’s likely that this forced “remote work experiment” will result in long-term changes in perception about remote work and its effectiveness.
In the meantime, here are some best practices for managing meetings and remote workers for your consideration.
This white paper has been developed as a result of over 35 years working as remote, telework-enabled professionals, and Abstract has been made available to BCStrategies readers. It will hopefully give the reader an idea of the challenges, pitfalls, benefits and rewards to allow employees to work from their mobile, home and remote offices.
FOX GROUP has been invoved in designed, planning and managing corporate programs for numerous enterprise and non-profit organizations.