“Video conferencing continues to thrive as an efficient unified communication tool among businesses and people in general across the globe”
One of the key factors stimulating the growth of the video conferencing market is the acceleration of remote working as a pre-existing trend. Businesses worldwide are incorporating video conferencing devices into their tech stacks to save time and money.
As Microsoft Teams proliferates within enterprise voice networks, business managers and IT departments require more advanced legacy UC platform reporting visibility than Teams provides.
In April, Microsoft reported that the number Microsoft Teams daily active users had climbed to a staggering 145 million. This followed last year’s exponential, pandemic-related Teams’ growth: to 44 million daily users in March 2020; 75 million by April 2020; and 115 million by last October. Not bad for a platform launched globally just four years ago.
In my experience, the greatest challenge, and the toughest factor in building a solid company, is putting together a team. You may be a born leader with polished soft skills and a veritable database of industry know-how, but you still would not be able to efficiently direct a company towards guaranteed success without a good team. The highest performing teams, consequently, build the most critical of outcomes, solid company culture.
In order to grow, organizations of all sizes are looking to expand into new regions and languages, but localization isn’t always easy. It generally requires working with translation and content management technology providers, language service providers, developing go-to-market strategies and international expansion strategies, and more.
Video meetings have grown consistently over the past decade, seeing a huge popularity spike over the past month. The widespread lockdown to prevent the spread of COVID-19 is fundamentally shifting attitudes to remote and flexible approaches to work, with millions of workers worldwide now using video conferencing technology as part of their day-to-day functions.
The Coronavirus has forever changed how call centers think about maintaining business continuity -- from managing agent resources and having the right technology in place, to shoring up security protocols and management processes. Here are some key questions to think through as you consider incorporating a virtual call center model into your portfolio to help mitigate the risk of unforeseen events and forced closures.
Self-quarantined employees are forcing organizations to allow access to critical data remotely. Coronavirus is presenting organizations with a unique opportunity to adopt modern security protocols and enable an efficient remote workforce.
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Despite being in widespread use throughout countless industries, machine learning remains commonly misunderstood (much like AI in general), even though it’s a fairly straightforward concept. To clarify, it involves programming computer systems with the capability to adapt their operations based on the data they receive and the conclusions they can reach from it.
Cybersecurity over the past few years has been getting more exposure as a mainstream topic in the media, mostly due to data breaches of very well know consumer related brands as they impact most of our day to day lives, such as Facebook, Target, and Equifax.
But what are the true stats and trends behind these breaches, what are the types of vulnerabilities these companies are leaving exposed, and what is the true cost to companies?
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Chatbots have reached the mainstream in recent years due to technological advances that have made them practically useful. Today, many ecommerce businesses are using them to improve their customer experiences and increase sales.
Ecommerce is one industry where chatbots are having a particularly big impact. Here are some of the ways chatbots are being used by online sellers to improve customer experience, save time, and boost sales — making their lives easier in the process.