2600Hz Introduces New Call Center Offering
With a good portion of small- and medium-sized (SMB) organizations purchasing call center capabilities from their unified communication (UC) provider, UCaaS provider 2600Hz introduced a new offering, Call Center Pro (CCPro).
Aimed at the SMB market, CCPro offers a range of features and capabilities, including dashboards, Quality Monitoring/Management, Skill Based Routing, Eavesdrop/Whisper/Barge, and more. It’s fully integrated with 2600Hz’s KAZOO distributed multi-tenant UCaaS/CPaaS platform, and supports more than 300 APIs and integrations, including Zapier, Slack, and various CRMs. For reporting and analytics, 2600Hz has partnered with Xarios Technologies. The company says that one of the key ways CCPro is different from other call center offerings is based on the customization capabilities based on the KAZOO platform, enabling businesses to customize the look and feel of the solution. This provides value to 2600Hz’s service provider partners that are always looking for ways to differentiate themselves.
At the 2600Hz headquarters in San Francisco, I sat down with CEO and Co-Founder Darren Schreiber, who also provided a demo of CCPro. In this video interview, Darren discusses CCPro and its capabilities, how it differs from the company’s CCBasic offering, and how customers can leverage the APIs to improve the customer and agent experience.
As Darren notes, CCPro is a relatively sophisticated contact center offering for SMBs, providing a range of capabilities as well as APIs and integrations to enable organizations to create custom experiences. This new offering gives 2600Hz customers and partners a new option for call center services, while adding value to the KAZOO platform. Service providers and partners are always looking for ways to differentiate themselves, and CCPro with the KAZOO platform helps them do so.