2600Hz Introduces New Call Center Offering
With a good portion of small- and medium-sized (SMB) organizations purchasing call center capabilities from their unified communication (UC) provider, UCaaS provider 2600Hz introduced a new offering, Call Center Pro (CCPro).
Aimed at the SMB market, CCPro offers a range of features and capabilities, including dashboards, Quality Monitoring/Management, Skill Based Routing, Eavesdrop/Whisper/Barge, and more. It’s fully integrated with 2600Hz’s KAZOO distributed multi-tenant UCaaS/CPaaS platform, and supports more than 300 APIs and integrations, including Zapier, Slack, and various CRMs. For reporting and analytics, 2600Hz has partnered with Xarios Technologies. The company says that one of the key ways CCPro is different from other call center offerings is based on the customization capabilities based on the KAZOO platform, enabling businesses to customize the look and feel of the solution. This provides value to 2600Hz’s service provider partners that are always looking for ways to differentiate themselves.
At the 2600Hz headquarters in San Francisco, I sat down with CEO and Co-Founder Darren Schreiber, who also provided a demo of CCPro. In this video interview, Darren discusses CCPro and its capabilities, how it differs from the company’s CCBasic offering, and how customers can leverage the APIs to improve the customer and agent experience.
As Darren notes, CCPro is a relatively sophisticated contact center offering for SMBs, providing a range of capabilities as well as APIs and integrations to enable organizations to create custom experiences. This new offering gives 2600Hz customers and partners a new option for call center services, while adding value to the KAZOO platform. Service providers and partners are always looking for ways to differentiate themselves, and CCPro with the KAZOO platform helps them do so.
Tags
Start YourCustomized Search
SOLUTION AREA
SOLUTION PROVIDERS
- Alcatel-Lucent Enterprise (6) Apply Alcatel-Lucent Enterprise filter
- AT&T (5) Apply AT&T filter
- AudioCodes (3) Apply AudioCodes filter
- Avaya (33) Apply Avaya filter
- Cisco (60) Apply Cisco filter
- Dell (1) Apply Dell filter
- Fuze (2) Apply Fuze filter
- Genesys (4) Apply Genesys filter
- HP (6) Apply HP filter
- IBM (30) Apply IBM filter
- Jabra (1) Apply Jabra filter
- Logitech (6) Apply Logitech filter
- Microsoft (72) Apply Microsoft filter
- Mitel (23) Apply Mitel filter
- NEC (14) Apply NEC filter
- Nectar (1) Apply Nectar filter
- Polycom (13) Apply Polycom filter
- RingCentral (3) Apply RingCentral filter
- Sennheiser (2) Apply Sennheiser filter
- Tata Communications (2) Apply Tata Communications filter
- Unify (19) Apply Unify filter
- Vonage Business (4) Apply Vonage Business filter
- Yealink (2) Apply Yealink filter
- Acme Packet (1) Apply Acme Packet filter
- Allworx (2) Apply Allworx filter
- Arkadin (1) Apply Arkadin filter
- BT (3) Apply BT filter
- Damaka (2) Apply Damaka filter
- Dimension Data (1) Apply Dimension Data filter
- Empirix (1) Apply Empirix filter
- Enghouse Interactive (1) Apply Enghouse Interactive filter
- IR (2) Apply IR filter
- Jive (2) Apply Jive filter
- Kurmi Software (1) Apply Kurmi Software filter
- Lifesize (6) Apply Lifesize filter
- Mavenir (1) Apply Mavenir filter
- Momentum (2) Apply Momentum filter
- NewVoiceMedia (1) Apply NewVoiceMedia filter
- Orange (1) Apply Orange filter
- OVCC (2) Apply OVCC filter
- Panasonic (5) Apply Panasonic filter
- PanTerra Networks (2) Apply PanTerra Networks filter
- Snom (2) Apply Snom filter
- Tadiran Telecom (1) Apply Tadiran Telecom filter
- Unimax (1) Apply Unimax filter
- Verint (3) Apply Verint filter
- Voice4Net (1) Apply Voice4Net filter
- VOSS (2) Apply VOSS filter
- Voxbone (1) Apply Voxbone filter
- West (3) Apply West filter
- Yorktel (1) Apply Yorktel filter
- 3CX (1) Apply 3CX filter
- ESI (2) Apply ESI filter
- Esna (1) Apply Esna filter
- Huawei (2) Apply Huawei filter
- NextPlane (2) Apply NextPlane filter
- Ooma (1) Apply Ooma filter
- Patton (2) Apply Patton filter
- Radish Systems (1) Apply Radish Systems filter
- SMART (31) Apply SMART filter
- TrueConf (1) Apply TrueConf filter
CONTENT TYPE
- BC Expert Insights Market (4) Apply BC Expert Insights Market filter
- BC Expert Insights Objective - Vendor Neutral (5) Apply BC Expert Insights Objective - Vendor Neutral filter
- BC Expert Insights Planning (0)
- BC Expert Insights Solution (0)
- BC Expert Insights Vendor (1) Apply BC Expert Insights Vendor filter
- BC Expert Insights Vendor Solution (6) Apply BC Expert Insights Vendor Solution filter
- BC Expert Roundtable (0)
- Bcs Webinar (0)
- Bcs Webinar Registration (0)
- Best Practice (1) Apply Best Practice filter
- Buyer Guide (0)
- Case Study (0)
- Executive Interview (2) Apply Executive Interview filter
- Expert Roundtable (4) Apply Expert Roundtable filter
- Guest Contributions (2) Apply Guest Contributions filter
- Multimedia (3) Apply Multimedia filter
- News Analysis (198) Apply News Analysis filter
- Newsfeed Article (129) Apply Newsfeed Article filter
- Newsfeed Article (0)
- Thought Leadership (0)
- Vendor Collateral (11) Apply Vendor Collateral filter
- Vendor Resource Best Practices (0)
- Vendor Resource Buyers Guides (0)
- Vendor Resource Multimedia Content (0)
- Vendor Resource White Paper (0)
- Webinar (0)
- Webinars (0)
- White Paper (3) Apply White Paper filter
MORE FILTERS
INDUSTRY
- Banking And Investment (90) Apply Banking And Investment filter
- Education (68) Apply Education filter
- Energy And Utilities (57) Apply Energy And Utilities filter
- Finance (0)
- Government (99) Apply Government filter
- Healthcare (89) Apply Healthcare filter
- Hospitality (33) Apply Hospitality filter
- Insurance (20) Apply Insurance filter
- Manufacturing (79) Apply Manufacturing filter
- Media/Publishing (70) Apply Media/Publishing filter
- None (3) Apply None filter
- Professional Services (82) Apply Professional Services filter
- Retail & Distribution (123) Apply Retail & Distribution filter
- Technology (146) Apply Technology filter
- Transportation (19) Apply Transportation filter
Comments
There are currently no comments on this article.
You must be a registered user to make comments