3CLogic Announces Cloud Contact Center Integration for Zoom
Offering extends market-leading communication software with global enterprise cloud contact center platform for a complete voice solution.
3CLogic, the premier voice-enabling solution and cloud contact center platform, announced its latest integration with Zoom. The combined offering will streamline organizational communication and provide call center agents easy access to internal team members so they can receive help and information in order to provide an exceptional customer service experience.
“We are excited to extend this new integration to our current and future enterprise customers who are eager to improve collaboration and communication within their organization,” states Denis Seynhaeve, CEO of 3CLogic.
“Enterprises have accelerated their adoption of Zoom in the last year due to the rapid shift to remote work. This joint offering will make it easier for customer-facing agents to access internal experts and resources across departments to enable the highest level of customer service.”
The integration between 3CLogic and Zoom will allow for a number of key use cases and features, including:
-
Automatically syncing agent availability between 3CLogic's Cloud Call Center platform and Zoom to minimize disruptions, streamline communication, and optimize call performance
-
Allow agents to easily accept incoming 3CLogic calls from within Zoom to ensure a consistent and seamless experience for your customers
-
Ability to transfer or conference in Zoom users to assist Call Center Agents with unique customer service inquiries or active issues
-
Leverage the 3CLogic and Zoom integration to complement any CRM or cloud platform, such as ServiceNow, to maximize agent performance and the customer experience
“As organizations around the world continue to operate remotely and support a distributed workforce, the adoption of cloud-enabled technologies to enhance customer engagements and streamline collaboration between departments will be key to any long-term success,” explains Denis Seynhaeve.
“We look forward to continuing to expand our portfolio of features for this integration between 3CLogic and Zoom in order to support our current and future customers as their enterprises evolve.”
The announcement comes as 3CLogic continues to expand its global enterprise presence across industries and divisions including Sales, Customer Service, Employee Services, and IT Help Desks.
Learn more about the Zoom integration and its features here.
About 3CLogic
3CLogic is the premier voice-enabling solution for cloud platforms. The cloud contact center solution transforms cloud platforms or CRMs by seamlessly integrating voice with existing digital channels. Built on Amazon Web Services (AWS), 3CLogic enables organizations to achieve seamless integrations with leading cloud-computing platforms such as ServiceNow, Microsoft Dynamics, Salesforce, and SugarCRM. Its innovative solutions extend CRM and data platform capabilities for Global 2000 firms by enabling advanced and scalable features such as optimized self-service experiences, virtual and live agent interactions, and conversational analytics. For more information, please visit www.3clogic.com.
Tags
Start YourCustomized Search
SOLUTION AREA
SOLUTION PROVIDERS
- AudioCodes (3) Apply AudioCodes filter
- Five9 (1) Apply Five9 filter
- Genesys (1) Apply Genesys filter
- HP (2) Apply HP filter
- Logitech (4) Apply Logitech filter
- Masergy (3) Apply Masergy filter
- Microsoft (4) Apply Microsoft filter
- Mitel (3) Apply Mitel filter
- Nectar (3) Apply Nectar filter
- Ramp (2) Apply Ramp filter
- Tata Communications (5) Apply Tata Communications filter
- Vonage Business (3) Apply Vonage Business filter
- CallTower (1) Apply CallTower filter
- Continuant (1) Apply Continuant filter
- Dimension Data (5) Apply Dimension Data filter
- Nureva (1) Apply Nureva filter
- Yorktel (3) Apply Yorktel filter
- Esna (1) Apply Esna filter
- KnoahSoft (1) Apply KnoahSoft filter
- Mutare (1) Apply Mutare filter
- Ooma (1) Apply Ooma filter
CONTENT TYPE
- BC Expert Insights Market (43) Apply BC Expert Insights Market filter
- BC Expert Insights Objective - Vendor Neutral (42) Apply BC Expert Insights Objective - Vendor Neutral filter
- BC Expert Insights Planning (15) Apply BC Expert Insights Planning filter
- BC Expert Insights Solution (12) Apply BC Expert Insights Solution filter
- BC Expert Insights Vendor (80) Apply BC Expert Insights Vendor filter
- BC Expert Insights Vendor Solution (145) Apply BC Expert Insights Vendor Solution filter
- BC Expert Roundtable (133) Apply BC Expert Roundtable filter
- Bcs Webinar (0)
- Bcs Webinar Registration (0)
- Best Practice (38) Apply Best Practice filter
- Buyer Guide (14) Apply Buyer Guide filter
- Case Study (29) Apply Case Study filter
- Executive Interview (145) Apply Executive Interview filter
- Expert Roundtable (450) Apply Expert Roundtable filter
- Guest Contributions (35) Apply Guest Contributions filter
- Multimedia (38) Apply Multimedia filter
- News Analysis (2081) Apply News Analysis filter
- Newsfeed Article (1303) Apply Newsfeed Article filter
- Newsfeed Article (1) Apply Newsfeed Article filter
- Thought Leadership (21) Apply Thought Leadership filter
- Vendor Collateral (211) Apply Vendor Collateral filter
- Vendor Resource Best Practices (24) Apply Vendor Resource Best Practices filter
- Vendor Resource Buyers Guides (2) Apply Vendor Resource Buyers Guides filter
- Vendor Resource Multimedia Content (4) Apply Vendor Resource Multimedia Content filter
- Vendor Resource White Paper (4) Apply Vendor Resource White Paper filter
- Webinar (13) Apply Webinar filter
- Webinars (7) Apply Webinars filter
- (-) Remove White Paper filter White Paper
MORE FILTERS
INDUSTRY
- Banking And Investment (5) Apply Banking And Investment filter
- Education (2) Apply Education filter
- Energy And Utilities (2) Apply Energy And Utilities filter
- Finance (1) Apply Finance filter
- Government (3) Apply Government filter
- Healthcare (3) Apply Healthcare filter
- Hospitality (2) Apply Hospitality filter
- Insurance (2) Apply Insurance filter
- Manufacturing (1) Apply Manufacturing filter
- Media/Publishing (1) Apply Media/Publishing filter
- None (0)
- Professional Services (1) Apply Professional Services filter
- Retail & Distribution (2) Apply Retail & Distribution filter
- Technology (34) Apply Technology filter
- Transportation (2) Apply Transportation filter
Comments
There are currently no comments on this article.
You must be a registered user to make comments
Add new comment