Great customer experience. Your customers define it. You deliver it. We provide the solutions that enable it. As needs evolve, so do our solutions. We can help you map, track and orchestrate customer journeys in an omnichannel environment.

Some of the largest companies in North America rely on Altivon for their customer engagement and contact center solutions. They depend on us to define, deploy, support and evolve their business-critical systems.

Top 4 reasons to work with Altivon:

  • Perspective. You are in the driver seat. We listen and recommend. We have no bias for deployment style (cloud, premise, hybrid), implementation method (agile, waterfall) or support structure (basic, managed).
  • Focus. We are experts in customer experience. We have lived the evolution from call center to contact center to holistic customer engagement.
  • Discipline. The best cutover is the one that goes unnoticed. Our change management process gets everyone on-board and makes cutover smooth.
  • Vision. Customer experience is a moving target. Our solutions move with you as customer expectations evolve.

We select the right technology for you from a range of cloud-based and premise software providers including Genesys, Virtual Hold Technology (VHT), Mattersight, TekVision, Vidyo and Nuance.  Altivon operates across North America with deployments internationally. Altivon is a Genesys Gold Partner.

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A good omnichannel workforce planning strategy improves overall  customer experience, reduces costs and minimizes employee turnover.

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Savvy customers expect that you will meet them where they are when they need you. Give your contact center agents and supervisors omnichannel customer information—including interaction history—so...

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Customer journeys take place on multiple communication channels, including IVR, email, social media, web chat, text, and mobile apps. Customers expect omnichannel engagement to deliver connected...

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In this eBook, we’re diving deeper into five critical capabilities you’ll need in your customer experience platform to take your customers to the next level of customer engagement.

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Take a journey-focused, outside-in approach to continuous CX optimization. Put the customer at the center of your business strategy to drives loyalty and revenue. Optimize customer journeys as a...

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Whether your customers are millennials, Gen Xers, or baby boomers, they all have preferred ways to communicate with you. Use a communication platform that enables you to offer different...

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Discover why omnichannel customer engagement is your best choice for delivering exceptional CX. Check out 10 common myths about omnichannel based on misperceptions or just plain bad information.

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The transformation to omnichannel is driving a refresh of customer engagement solutions within the contact center and across the enterprise. Here are some metrics to help inform your omnichannel...

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Control costs and meet rising customer expectations by adopting AI and automation. There are 7 important steps to consider when defining or refreshing your omnichannel self-service or AI strategy...

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It’s time to bring in a single SIP-based infrastructure that provides a solid foundation for integrating current and future customer communication demands and delivering a consistent omnichannel...

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Next-generation customer experience requires a true omnichannel customer engagement platform. Engage with customers on the channels they use—mobile, web, social, email, and voice. PureEngage from...

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Focus agents on developing personalized relationships with customers—and make it simple to engage and be engaged. Give supervisors new insights to improve performance across channels. Revitalize...

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