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Art Rosenberg

 
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Art Rosenberg
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I was unable to join my colleagues in their recent podcast forecasting major changes in business communications expected in 2016. However, I reviewed their comments and...
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Art Rosenberg
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"UC" has finally grown up to become more than person to person communications, and is now "BC" to include business process applications that will interact and...
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Art Rosenberg
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We talked to Clarity Consulting about their innovative approach to contact center operational management that has extended the power of real-time feedback and actionable...
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Art Rosenberg
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As business communications become "mobile first" for both contact initiators and contact recipients, we should expect to see all forms of messaging being the starting...
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Art Rosenberg
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"Mobile First" customer services are rapidly evolving for both large and small organizations. While legacy call/contact center capabilities won't disappear for a while,...
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Art Rosenberg
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We are witnessing the next evolutionary stage of what we have been calling "unified communications" (UC) into UCaaS, but more importantly with "Circuit" and "Project...
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Art Rosenberg
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Legacy contact center technology providers are faced with the challenge of migrating their legacy, premise-based offerings to the new world of "cloud" services. Avaya, a...
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Art Rosenberg
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What used to be a dependency on phone calls to a "call center," had moved through the "contact center" that also handled email and fax, to what I now describe as a cloud...
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Art Rosenberg
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To increase the payoff of their deployed UC platforms and UC-as-a-Services, a growing list of enterprises are focusing on encouraging person-to-person contacts between...
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