Asurion Enterprise - How to help remote employees stay productive
More and more employees are working remotely, so the role of IT is more essential now than ever. In an office setting, it can be relatively easy for IT professionals to support everyone. But when employees are working from home, it can be far more difficult to make sure they have the tools and technology they need to be productive.
Here are a few simple ways IT support can keep remote employees on track.
Prepare for problems (and help solve them)
Remote employees tend to use less equipment than their counterparts at the office, yet they can experience just as many technological issues throughout their workday. IT professionals who anticipate these problems can offer quick, specialized support. With remote connectivity tools, such as TeamViewer® remote desktop solutions and LogMeIn® remote access software, they can access employees’ computers and walk them through an issue. IT technicians should also ensure remote staff have extra security—malware protection, antivirus software, a Virtual Private Network (VPN)—so wherever they work, their data stays safe.
Provide resources, training, and shared knowledge
From scheduled software updates to network outages, remote employees repeatedly encounter many of the same problems that keep them from being productive. Your IT department should be aware of what these problems are and provide ways for employees to be self-sufficient so they can fix some of them on their own. This should include resources like step-by-step instructions, visual guides and demonstrations, or links to password-protected cloud services, such as Microsoft® Sharepoint® pages or Google Docs™ web-based word processing programs. Technicians can also provide basic IT training for remote employees.
Communicate through multiple channels to stay productive
Email, video calls, online chats—there are many ways for remote employees to connect with IT, and companies should encourage collaboration. IT professionals can post virtual office hours and make themselves available for Q&A sessions or one-on-one attention. They can also engage remote employees by keeping these communication tools running smoothly. Even a small user error on communications platforms such as the Slack® messaging platform, Microsoft Outlook™ email client, or Zoom™ video conferencing platform can mean big problems in performance and productivity. Remote workers can also assist IT by alerting them through these services whenever there’s an issue.
Be open to feedback, listen, and respond
Remote employees should be able to provide feedback to ensure their technological needs are being met, especially since they can’t voice these concerns in person. IT professionals can offer their support by creating online surveys or links to suggestion boxes. Not only will this foster better working relationships, but it will build trust and community across departments.
Tags
Start YourCustomized Search
SOLUTION AREA
SOLUTION PROVIDERS
- 8x8 (1) Apply 8x8 filter
- AudioCodes (1) Apply AudioCodes filter
- Avaya (35) Apply Avaya filter
- Cisco (39) Apply Cisco filter
- Five9 (3) Apply Five9 filter
- Genesys (18) Apply Genesys filter
- HP (5) Apply HP filter
- IBM (30) Apply IBM filter
- Logitech (22) Apply Logitech filter
- Masergy (4) Apply Masergy filter
- Microsoft (71) Apply Microsoft filter
- Mitel (19) Apply Mitel filter
- NEC (12) Apply NEC filter
- Polycom (2) Apply Polycom filter
- RingCentral (5) Apply RingCentral filter
- Slack (1) Apply Slack filter
- Tata Communications (1) Apply Tata Communications filter
- Unify (18) Apply Unify filter
- Vonage Business (3) Apply Vonage Business filter
- Acme Packet (3) Apply Acme Packet filter
- Aspect (8) Apply Aspect filter
- BT (1) Apply BT filter
- CallTower (1) Apply CallTower filter
- Clarity Connect (1) Apply Clarity Connect filter
- Damaka (1) Apply Damaka filter
- Dimension Data (2) Apply Dimension Data filter
- Enghouse Interactive (3) Apply Enghouse Interactive filter
- Jive (6) Apply Jive filter
- Kurmi Software (1) Apply Kurmi Software filter
- Modality Systems (1) Apply Modality Systems filter
- Momentum (2) Apply Momentum filter
- NewVoiceMedia (2) Apply NewVoiceMedia filter
- Orange (3) Apply Orange filter
- PanTerra Networks (2) Apply PanTerra Networks filter
- Verint (3) Apply Verint filter
- VOSS (3) Apply VOSS filter
- West (1) Apply West filter
- 3CX (1) Apply 3CX filter
- Consilium Software (13) Apply Consilium Software filter
- Esna (3) Apply Esna filter
- GUnify (2) Apply GUnify filter
- Huawei (10) Apply Huawei filter
- KnoahSoft (1) Apply KnoahSoft filter
- KOVA (1) Apply KOVA filter
- Metropolis Technologies (1) Apply Metropolis Technologies filter
- SMART (13) Apply SMART filter
CONTENT TYPE
- BC Expert Insights Market (2) Apply BC Expert Insights Market filter
- BC Expert Insights Objective - Vendor Neutral (6) Apply BC Expert Insights Objective - Vendor Neutral filter
- BC Expert Insights Planning (0)
- BC Expert Insights Solution (0)
- BC Expert Insights Vendor (2) Apply BC Expert Insights Vendor filter
- BC Expert Insights Vendor Solution (7) Apply BC Expert Insights Vendor Solution filter
- BC Expert Roundtable (1) Apply BC Expert Roundtable filter
- Bcs Webinar (0)
- Bcs Webinar Registration (0)
- Best Practice (0)
- Buyer Guide (0)
- Case Study (4) Apply Case Study filter
- Executive Interview (3) Apply Executive Interview filter
- Expert Roundtable (5) Apply Expert Roundtable filter
- Guest Contributions (2) Apply Guest Contributions filter
- Multimedia (1) Apply Multimedia filter
- News Analysis (111) Apply News Analysis filter
- Newsfeed Article (0)
- Newsfeed Article (141) Apply Newsfeed Article filter
- Thought Leadership (0)
- Vendor Collateral (11) Apply Vendor Collateral filter
- Vendor Resource Best Practices (0)
- Vendor Resource Buyers Guides (0)
- Vendor Resource Multimedia Content (0)
- Vendor Resource White Paper (0)
- Webinar (0)
- Webinars (0)
- White Paper (6) Apply White Paper filter
MORE FILTERS
INDUSTRY
- Banking And Investment (93) Apply Banking And Investment filter
- Education (46) Apply Education filter
- Energy And Utilities (41) Apply Energy And Utilities filter
- Finance (0)
- Government (56) Apply Government filter
- Healthcare (58) Apply Healthcare filter
- Hospitality (20) Apply Hospitality filter
- Insurance (17) Apply Insurance filter
- Manufacturing (69) Apply Manufacturing filter
- Media/Publishing (22) Apply Media/Publishing filter
- None (5) Apply None filter
- Professional Services (64) Apply Professional Services filter
- Retail & Distribution (74) Apply Retail & Distribution filter
- Technology (156) Apply Technology filter
- Transportation (6) Apply Transportation filter
Comments
There are currently no comments on this article.
You must be a registered user to make comments
Add new comment