Avaya is a global leader in business communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit www.avaya.com.

Avaya’s unique combination of communications applications, software and services helps companies simplify complex communications and integrate with technologies from other vendors, enabling customers to unlock value and potential from their network. By embedding communications into the operations of an enterprise, Avaya helps improve the way organizations work − making people more productive, processes more flexible and customers more satisfied.

Avaya focuses on these major businesses:

Unified Communications

Avaya’s unified communications solutions help companies increase employee productivity, improve customer service and reduce costs by integrating multiple forms of communications, including telephony, e-mail, instant messaging and video all across multivendor networks. With Avaya unified communications, customers can communicate effectively regardless of location or device.

Avaya’s open, standards-based UC software and hardware are widely recognized as the most reliable, secure and comprehensive offerings in the industry.

Contact Centers

Avaya is the global leader in the contact center market. Avaya offers highly reliable, scalable communications solutions that improve customer service and help companies compete more effectively.

Avaya’s contact center solutions include intelligent routing, self-service and proactive contact applications that drive effective communications and transactions with customers. In addition, Avaya’s analytics and reporting platform, Avaya IQ, provides companies with detailed customer information that improves profitability and customer retention.

Avaya Global Services

Avaya Global Services evaluates, designs, implements and manages enterprise communications networks for superior business results. Avaya’s consulting and implementation services are backed by approximately 7,000 employees worldwide; 34 global delivery support centers; and unique, patented design and management tools.

Small & Medium Enterprise Communications

Avaya’s Small and Medium Enterprise Communications unit is focused on enterprises with up to 250 employees. The company offers complete solutions that bring together telephony, messaging, networking, conferencing, and customer management designed for the requirements of small and medium enterprises. The products and services are sold primarily through Avaya’s global channel partners.

Data Networking

Avaya’s Data Networking portfolio offers the reliable, secure, end-to-end solutions needed to fully use real-time communications, delivering world-class performance and superior return on investment. Avaya’s diverse data portfolio is committed to delivering innovative technology, energy-efficient hardware, and improving the effectiveness of business by creating a simpler and more effective network. Organizations should never be constrained by their networks, and Avaya’s proven data solutions ensure the network is accepted and valued as a genuine real-time communications enabler.

By
Sara Uzel
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I have been fortunate to be included in a number of educational events and trade shows over the past six months. Now I’m back home and I’ve been thinking about what I...

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Michael Finneran
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In this Industry Buzz podcast, BCStrategies Experts Michael Finneran, Dave Michels and Phil Edholm discuss the magnitude of the Avaya Mobile...
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Michael Finneran
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At Enterprise Connect 2018 last month, a resurrected Avaya surprised both the contact center and carrier businesses by announcing it was forming a group to offer toll...

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Nicolas De Kouchkovsky
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Enterprise Connect has become the flagship event for the communication industry. I didn’t attend the show but was able to follow it through all the announcements made...

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Jim Burton
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In this Industry Buzz podcast, the BC Experts from BCStrategies review Enterprise Connect 2018, held March 12-15 in Orlando. Jim Burton moderates the...
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Blair Pleasant
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More than 3,000 Avaya partners and customers, as well as analysts and consultants, converged on the “Big Easy” to attend Avaya Engage and hear Avaya’s post-bankruptcy...

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Blair Pleasant
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In this Industry Buzz podcast, Blair Pleasant leads a discussion about Avaya Engage 2018, with Experts Dave Michels, Dr. Joseph Williams, Sara Uzel,...
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Jon Arnold
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I can’t think of one thing – or company – that stood still in our space during 2017. Every player of note had at least one major development, and every trend that...

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Blair Pleasant
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In this Industry Buzz podcast the BCStrategies Experts look back at the hot topics, issues and trends of 2017 in the unified communications and...
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BCStrategies
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Avaya Government Solutions, through its partnership with Collab9, announced today that the Avaya Aura® Communication Manager unified communications (UC) product...

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Marty Parker
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In this Industry Buzz podcast the UCStrategies Experts discuss the Gartner Magic Quadrant for Unified Communications 2017. Led by Marty Parker , the...
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Marty Parker
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The 14th annual Gartner Magic Quadrant for Unified Communications (UCMQ) was published on July 19, 2017. The essence of this 2017 UCMQ is that Microsoft and Cisco...

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