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Avaya is a global leader in business communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit www.avaya.com.

Avaya’s unique combination of communications applications, software and services helps companies simplify complex communications and integrate with technologies from other vendors, enabling customers to unlock value and potential from their network. By embedding communications into the operations of an enterprise, Avaya helps improve the way organizations work − making people more productive, processes more flexible and customers more satisfied.

Avaya focuses on these major businesses:

Unified Communications

Avaya’s unified communications solutions help companies increase employee productivity, improve customer service and reduce costs by integrating multiple forms of communications, including telephony, e-mail, instant messaging and video all across multivendor networks. With Avaya unified communications, customers can communicate effectively regardless of location or device.

Avaya’s open, standards-based UC software and hardware are widely recognized as the most reliable, secure and comprehensive offerings in the industry.

Contact Centers

Avaya is the global leader in the contact center market. Avaya offers highly reliable, scalable communications solutions that improve customer service and help companies compete more effectively.

Avaya’s contact center solutions include intelligent routing, self-service and proactive contact applications that drive effective communications and transactions with customers. In addition, Avaya’s analytics and reporting platform, Avaya IQ, provides companies with detailed customer information that improves profitability and customer retention.

Avaya Global Services

Avaya Global Services evaluates, designs, implements and manages enterprise communications networks for superior business results. Avaya’s consulting and implementation services are backed by approximately 7,000 employees worldwide; 34 global delivery support centers; and unique, patented design and management tools.

Small & Medium Enterprise Communications

Avaya’s Small and Medium Enterprise Communications unit is focused on enterprises with up to 250 employees. The company offers complete solutions that bring together telephony, messaging, networking, conferencing, and customer management designed for the requirements of small and medium enterprises. The products and services are sold primarily through Avaya’s global channel partners.

Data Networking

Avaya’s Data Networking portfolio offers the reliable, secure, end-to-end solutions needed to fully use real-time communications, delivering world-class performance and superior return on investment. Avaya’s diverse data portfolio is committed to delivering innovative technology, energy-efficient hardware, and improving the effectiveness of business by creating a simpler and more effective network. Organizations should never be constrained by their networks, and Avaya’s proven data solutions ensure the network is accepted and valued as a genuine real-time communications enabler.

By
Blair Pleasant
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In this Industry Buzz podcast, Blair Pleasant of UCStrategies leads a...

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By
Nicolas De Kouchkovsky
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Only one month after filing for Chapter 11 protection, Avaya held its users group conference, ENGAGE 2017 in Las Vegas. Avaya made several product announcements under...
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Blair Pleasant
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At the Avaya Engage event in Las Vegas, Zang General Manager Mo Nezarati met with Blair Pleasant to provide an update on Zang, and the new Zang CPaaS offering, Zang Workflows, Zang Office, and...

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Phil Edholm
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Now that Avaya has been in bankruptcy for a month, I was asked repeatedly what I thought was going to happen. Having been through a similar process at Nortel and having...
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Phil Edholm
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In this Industry Buzz podcast, the UCStrategies Experts discuss the recent Avaya International Users Group event, Avaya ENGAGE 2017. Also included is a conversation about the Avaya bankruptcy...

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Jon Arnold
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It's clear that Avaya has a first-class product portfolio and a healthy book of business, with strong financials upon which a Chapter 11 plan will emerge that should...
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Dave Michels
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In this Industry Buzz podcast, the UCStrategies Experts react to the news that Avaya filed for Chapter 11 bankruptcy protection. Dave Michels...

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Blair Pleasant
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In this Industry Buzz podcast, UCStrategies' Blair Pleasant hosts a conversation on a range of recent news topics. Experts include...

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Phil Edholm
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This morning, January 19th, the day before the presidential inauguration, Avaya filed for Chapter 11 bankruptcy protection . What happens now and how the company moves...
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By
Blair Pleasant
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In this Industry Buzz podcast, Blair Pleasant moderates a discussion about what the UCStrategies Experts expect (and hope) to see happen...

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