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Avaya is a global leader in business communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit www.avaya.com.

Avaya’s unique combination of communications applications, software and services helps companies simplify complex communications and integrate with technologies from other vendors, enabling customers to unlock value and potential from their network. By embedding communications into the operations of an enterprise, Avaya helps improve the way organizations work − making people more productive, processes more flexible and customers more satisfied.

Avaya focuses on these major businesses:

Unified Communications

Avaya’s unified communications solutions help companies increase employee productivity, improve customer service and reduce costs by integrating multiple forms of communications, including telephony, e-mail, instant messaging and video all across multivendor networks. With Avaya unified communications, customers can communicate effectively regardless of location or device.

Avaya’s open, standards-based UC software and hardware are widely recognized as the most reliable, secure and comprehensive offerings in the industry.

Contact Centers

Avaya is the global leader in the contact center market. Avaya offers highly reliable, scalable communications solutions that improve customer service and help companies compete more effectively.

Avaya’s contact center solutions include intelligent routing, self-service and proactive contact applications that drive effective communications and transactions with customers. In addition, Avaya’s analytics and reporting platform, Avaya IQ, provides companies with detailed customer information that improves profitability and customer retention.

Avaya Global Services

Avaya Global Services evaluates, designs, implements and manages enterprise communications networks for superior business results. Avaya’s consulting and implementation services are backed by approximately 7,000 employees worldwide; 34 global delivery support centers; and unique, patented design and management tools.

Small & Medium Enterprise Communications

Avaya’s Small and Medium Enterprise Communications unit is focused on enterprises with up to 250 employees. The company offers complete solutions that bring together telephony, messaging, networking, conferencing, and customer management designed for the requirements of small and medium enterprises. The products and services are sold primarily through Avaya’s global channel partners.

Data Networking

Avaya’s Data Networking portfolio offers the reliable, secure, end-to-end solutions needed to fully use real-time communications, delivering world-class performance and superior return on investment. Avaya’s diverse data portfolio is committed to delivering innovative technology, energy-efficient hardware, and improving the effectiveness of business by creating a simpler and more effective network. Organizations should never be constrained by their networks, and Avaya’s proven data solutions ensure the network is accepted and valued as a genuine real-time communications enabler.

By
Marty Parker
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Avaya, the IP PBX product and services company, acquired Esna, a successful innovator of integration of Unified Communications with "business applications." So, what's...
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Phil Edholm
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Business Communications Operations Management (BCOM) systems are rapidly being recognized as a critical component of delivering a successful Unified Communications (UC)...
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UCStrategies Staff
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Avaya today announced it has completed the acquisition of Esna Technologies Inc. (Esna), a provider of real-time collaboration and communications software, to accelerate...
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Dave Michels
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Gartner released its first Magic Quadrant for Unified Communications for Midsize Enterprises, North America. In this Industry Buzz podcast, Dave...

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Michael Finneran
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UCStrategies was well represented at Enterprise Connect 2015, presenting, moderating, and participating on panels. In this Industry Buzz podcast moderated by...

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Art Rosenberg
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"Mobile First" customer services are rapidly evolving for both large and small organizations. While legacy call/contact center capabilities won't disappear for a while,...
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Blair Pleasant
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At the Avaya Executive Partner Forum, Blair Pleasant chats with one of Avaya's channel partners to discuss Avaya, trends, and the future.

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Marty Parker
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Avaya held a customer, analyst, and consultant event in Santa Clara, CA. Called "Avaya Engages Silicon Valley," the event emphasized three messages, from my perspective...
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Blair Pleasant
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Unified communications and collaboration are passé - long live "engagement." That's essentially the message analysts heard at the Avaya Engages event in Santa Clara, CA...
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