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Acquisition will combine solutions and expertise to deliver new cloud and AI capabilities across healthcare and other industries
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ContactEngine provides leading proactive conversational AI capabilities, taps Vonage to streamline the delivery of multi-channel conversations to millions of people...
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Talkdesk AI Trainer moves company one step further in its vision to automate 80% of customer interactions, and gives agents and supervisors the ability to observe,...
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Atmosphere® CPaaS Solution and Enghouse CCaaS, powered by IBM, Answers the Call for Streamlined Appointment Scheduling in Underserved Internet Locations
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Strategic partnership provides an immersive cloud-based omnichannel environment for customers
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New technology will enable RingCentral to offer end-to-end encryption across its global communications platform
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AI-enhanced meetings and simpler, integrated voice and video calling powered by Avaya OneCloud™ CPaaS (Communications Platform as a Service) can now extend existing on-...
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Evolve IP’s unique offering enables enterprises to provide their contact center agents with a fully-featured omnichannel contact center that’s integrated with Microsoft...
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Service providers and enterprises using BroadWorks can now seamlessly deploy Grandstream’s entire GRP series of Carrier-Grade IP Phones, including the new Essential...
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Microsoft-certified SBCs enable carriers to quickly and easily develop next-generation SIP Trunking solution
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Companies’ shared customer-first philosophy helps enterprises around the world build brand love and loyalty by delivering billions of exceptional customer interactions...
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