BCStrategies

Leading UCaaS solution now available in France, Ireland, and the Netherlands, with adoption growing rapidly across every market where solution is available

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Unified Communication, Collaboration Suites, Audio & Video Conferencing, UCaaS, Hybrid Cloud, Avaya Cloud Office by RingCentral

LivePerson Announces Performance Optimizer, Self-Service Tool to Measure and Manage Conversational Operations

BCStrategies

09/24/2020 - 00:00

New AI-powered solution lets brands understand every corner of contact center performance, compare to industry benchmarks for the first time, and improve key metrics...

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Unified Communication, Contact Centers, Technology, Performance Optimizer™, Artificial Intelligence (AI)

Evolve IP Enhances Its Microsoft Teams and Cisco Voice Direct Routing Platform

BCStrategies

09/23/2020 - 12:54

Solution for Teams and voice communications features business messaging, AI speech analytics, voice recording, and advanced reporting and user management.

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Contact Center, Business Phone Systems, Unified Messaging (Email, Voicemail, SMS, Chat), AI speech analytics

Atos and RingCentral Launch Unify Office in France

BCStrategies

09/22/2020 - 10:01

With Unify Office by RingCentral businesses of all sizes can communicate and collaborate with ease using industry leading voice, video, team messaging and fax...

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Unified Communication, Collaboration Suites, Audio & Video Conferencing, Technology, Unify Office by RingCentral

Bandwidth Finalizes STIR/SHAKEN Interoperability with T-Mobile for Legacy Sprint Customers

BCStrategies

09/18/2020 - 16:10

The two providers now exchange authenticated traffic in the fight against illegal robocalling

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Unified Communication, Collaboration Suites, Audio & Video Conferencing, Technology, STIR/SHAKEN protocols

Selligent and Five9 Partner to Deliver Intelligent, Data-Led Omnichannel Customer Journeys

BCStrategies

09/18/2020 - 15:33

Five9 Customers Can Now Use Selligent to Empower Contact Center Agents with Real-Time Customer Information

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Unified Communication, Contact Centers, UCaaS, Hybrid Cloud, Selligent Experience Cloud, Selligent Universal Profile

Vonage and Xede Partner to Accelerate Digital Transformation

BCStrategies

09/18/2020 - 15:20

Leveraging Vonage Contact Center for Salesforce, Xede now has new capabilities to help their clients transform the way they connect and engage with their...

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Unified Communication, Contact Centers, Xede Consulting Group

Evolve IP Integrates Business Messaging Into Microsoft Teams; Enhances Microsoft’s Direct Routing Solution

BCStrategies

09/17/2020 - 00:00

Enables Business Users To Text Message Directly From Their Company Phone Number On Any Device

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Business Phone Systems, Unified Messaging (Email, Voicemail, SMS, Chat)

Five9 Unveils Agent Assist Offering - Delivering Practical, Real-World Benefits to Contact Centers

BCStrategies

09/16/2020 - 10:15

Five9 Agent Assist shatters AI perceptions of being ‘expensive,’ ‘hard,’ and ‘inaccurate’ while providing consistent, detailed and precise call summaries

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Unified Communication, Contact Centers, UCaaS, Hybrid Cloud