BCStrategies Experts React to Zoom Acquisition of Five9

28 Jul 2021

On July 18, Zoom announced an agreement to acquire cloud contact center provider Five9 in an all-stock transaction valued at approximately $14.7 billion. From Zoom's press release: "Combining Five9’s Contact Center as a Service (“CCaaS”) solution with Zoom’s broad communications platform will transform how businesses connect with their customers, building the customer engagement platform of the future...The acquisition is expected to help enhance Zoom’s presence with enterprise customers and allow it to accelerate its long-term growth opportunity by adding the $24 billion contact center market." 

In this Industry Buzz podcast, the BCStrategies Experts provide their initial thoughts on the Zoom acquisition of Five9 and the impacts on the industry. Robert Harris moderates the conversation, with Blair Pleasant, Phil Edholm, Michael Finneran, Jon ArnoldElizabeth English, Steve Leaden and Roberta J. Fox

Refer to the timecodes below for each speaker: 

  • Robert Harris
  • Blair Pleasant (1:39)
  • Phil Edholm (5:24)
  • Michael Finneran (15:29)
  • Jon Arnold (17:55)
  • Elizabeth English (23:50)
  • Steve Leaden (27:18)
  • Roberta J. Fox (32:24)
  • Robert Harris (35:12)



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