BCStrategies: Vendors to Watch

BCStrategies analysts and consultants have the opportunity to hear from and learn about many, many vendors. This week's podcast takes a look at some of the smaller, newer, or lesser known companies with interesting or innovative solutions that caught the attention of the Experts.  Blair Pleasant moderates the discussion, with Experts Jon Arnold, Nicolas Kouchkovsky, David Smith and Phil Edholm. 

Companies discussed include: 

ZaiLab - a next-generation software company specializing in omnichannel contact center software based in the cloud. ZaiLab creates software for contact centers of all sizes, particularly small to medium contact centers looking for a cost-effective way to personalize routing, improve client conversations and increase efficiency; a two-time recipient of Frost and Sullivan’s Visionary Innovation Leadership Award 2016 & 2017.

UJET - UJET is a modern cloud contact center software company with innovation in smartphone-era customer support on the web, phone, and in mobile apps. The UJET platform offers end-users anytime, anywhere access and simple smartphone functionality and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise grade in its global reliability, security, scaling capacity, and compliance.

HyperOffice - The focus of HyperOffice is on enabling Service Providers with its wide range of private label messaging, collaboration and mobility technologies. Service Providers can leverage HyperOffice technologies to offer highly differentiated and branded solutions for the workers of today, and in the process increase ARPU, meet their users' demand, and get their fair share of high-growth OTT markets.

CoreDial - enables its Channel Partners — Managed Service Providers (MSP), Value Added Resellers (VAR), and IT Solution Providers — to deliver high value cloud services to end-user customers via CoreNexaTM. CoreNexaTM is CoreDial's tranformative UCaaS platform and business model driving channel success, and delivering rich and comprehensive end-user experiences.

Nectar - Since its founding in 2006, Nectar has been committed to delivering market-leading software solutions that empower its partners and customers to dramatically improve management, visibility, and service delivery across global and enterprise converged Voice-over-IP (VoIP), SIP and MPLS networks. With a rapidly changing landscape, organizations are facing new operational challenges, increased complexity, interdependencies, and a failing eco-system of technologies to support newly converged networks. Its flagship offering, Unified Communication Management Platform (UCMP) improves service delivery across integrated voice, data, video and application solutions by providing critical performance information to your executives and technical resources. 

Sangoma - Sangoma’s globally scalable offerings include both on-site and cloud-based business communication systems, SIP trunking, IP Phones, Gateways, Session Border Controllers and Telecom Interface Cards. Together, these provide seamless connectivity between traditional infrastructure and new technologies. Businesses can achieve enhanced levels of collaboration, productivity, and ROI by partnering with Sangoma.

Cogito - Cogito’s AI solution delivers in-call behavioral guidance to agents and a real-time measure of customer perception for every phone conversation. Cogito is helping thousands of agents build better relationships with millions of customers.

Directly - Directly believes the fundamental nature of work is changing from fixed to fluid, as AI and the gig economy transform how people and companies work in the next economy. Directly is leading this shift with an enterprise platform that changes the way companies deliver customer service. Their platform helps companies like Airbnb, Autodesk, LinkedIn, Microsoft, SAP, and Samsung look beyond the traditional contact center and deliver better answers to customers in the moments that matter.

TechSee - TechSee uses artificial intelligence and augmented reality to bring visual assistance to customer support. It is used by call centers, field service, and digital self-service organizations at large companies such as Orange, Samsung, or Vodafone. It captures and analyzes images of technical issues and provides a visual assistant to problem resolution.

Gridspace - Communication software that listens and learns from conversation provides compounding organizational benefits. Gridspace was formed as a collaboration between SRI Speech Labs, the lab behind Siri, and a multidisciplinary team of designers and engineers. The company makes software that tells businesses about their mission-critical voice communications. Today, the company's speech processing system, which combines new techniques in the fields of speech recognition, natural language processing, and artificial intelligence, turns conversational interactions into structured business data.

Zoho - Zoho One gives you one suite of more than 40 integrated business and productivity applications for your entire organization. Simply turn on an app to improve a process. Then connect multiple apps so different teams can work together to delight customers, manage finances, and work productively.

 

Zinc.it - Zinc is the only All Mode Communication Platform purpose-built for deskless industries to drive business results. With Zinc’s company messaging app, it’s simple to broadcast important or time-sensitive information to the entire company, facilitate connections among field employees, and get visibility into what’s happening on the front lines. Integrations with workflow systems like ServiceMax and Salesforce mean conversations take place in the context of the tasks employees are working on. Content-related integrations with stores like DropBox, Sharepoint, and Google Drive mean information can be searched and shared in seconds, without ever leaving Zinc.

 

Solaborate – Unlimited video and audio calling for free; real-time video conferencing digital whiteboarding; use your favorite Voice Assistant; open and programmable communication platform for creators.  

Cato Networks - Cato Networks is building the new Software-defined WAN, in the cloud, protected by a tightly integrated set of security services. The Cato Cloud connects all business resources including data centers, branches, mobile users and cloud infrastructure into a simple, secure and unified global network. No more costly connectivity services, complex point solution deployments, capacity constraints, maintenance overhead, or restricted visibility and control. 

Martello - Martello offers solutions that deliver confidence in the performance of real-time services on cloud and enterprise networks. Products include unified communications (UC) performance management software and SD-WAN technology. 

Calabrio - Here's business at the most basic level: an interaction between two human beings -- one a buyer, the other a seller. At Calabrio, we help organizations unlock new value and drive growth by honing in on these everyday interactions. We're unlocking the true voice of the customer and delivering what customer-centric organizations crave: the ability to make every interaction engaging, insightful and profitable. It's quite simple, really: We deliver technology and solutions that empower more human human interactions. 

DVS Analytics - The company's Encore™ Workforce Optimization (WFO) and Workforce Engagement Management (WEM) solutions deliver comprehensive applications for secure screen and call recording, 360° quality management, analytics, workforce management, reporting, and a powerful set of employee engagement capabilities. Encore is specifically known for its automated coaching, integrations with industry-leading communication platforms, and its rapid return on investment. DVSAnalytics has been successfully delivering these solutions to enterprises, across all industries, for over 35 years. From its innovative solutions to exceptional support, customers and resellers find that doing business with DVSAnalytics is a pleasant and profitable experience.

Temasys - Temasys Communications is a leading provider of real-time communications technology. Temasys develops the Skylink WebRTC Platform. It provides a secure, reliable and scalable infrastructure that makes it easy for iOS, Android and Web developers to embed live video, voice, text chat, file transfer, screen sharing and more – into applications and websites. Temasys helps developers eliminate the complexities of building out the infrastructure to support global communications via any device or browser – allowing faster delivery of higher quality apps and services – that just work.

Frozen Mountain - Frozen Mountain provides cross-platform, licensed Internet-Based Real-Time Communication (iRTC) SDKs and services that allow organizations to incorporate WebRTC audio/video streaming, selective forwarding, audio/video mixing, screen sharing, call signaling, text chat, shared whiteboards, browser synchronization and internet pub/sub messaging into your applications. Frozen Mountain develops products with an "ear-to-the-ground" approach that ensures that solutions are relevant and effective in meeting business needs in a world of evolving technology. 

Kurmi Software - Kurmi Software develops and markets software solutions dedicated to the management of unified communication services and resources, including the activation, deployment, and daily management of all the component types that comprise a unified communications system.