BCStrategies

 
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The NICE CXone Fall 2021 release drives powerful CSAT improvements by creating frictionless customer experiences that start at brands’ digital doorsteps, spanning self-...
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New Capabilities Enable Large Meeting Moderation and Engagement; Enhance Employee and Customer Experience
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New mobile, meetings, and integration capabilities enable improved collaboration and productivity across the distributed workforce
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New version of UCaaS tool, GoToConnect, provides core communication and collaboration features designed to maximize profitability and efficiency for those in the legal...
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Solutions enhance remote collaboration for field and floor workers
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This new product pairs Cisco's most advanced, cloud-based collaboration services with the reliability and speed of Lumen's global fiber network, which makes it an ideal...
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Uniphore completes the acquisition of Jacada and rolls out a powerful platform that will transform the Customer Experience Market
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Google Cloud Named the Preferred Cloud Partner for UJET, Customers can purchase and deploy UJET from Google Cloud Marketplace
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Acquisition Complements Vonage Communications APIs with Packaged AI-enabled Social Messaging and Conversational Commerce Offering
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The Evolve2 75 introduces an innovative new solution specifically engineered to make flexible working simpler and more productive for everyone, everywhere.
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Report unveiled on day one of Calabrio Customer Connect (C3) digs into agent wellbeing and shows the key importance of employee-centricity and agent retention as the...
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One of the first AI-driven conversational solutions to deliver enhanced self-serving interactions for unified communications, Vonage AI Virtual Assistant creates...
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