Solution brings automation, intelligence and global calling capability to Service Cloud Voice, driving enhanced productivity, better agent and customer experience
Avaya OneCloud™ for Service Cloud brings together calls, digital engagement and CRM application-provided people information to empower service agents – Providing Next-...
NetSapiens is an award-winning, patented cloud-native communications platform delivered via a high availability, multi-tenant solution that can be consumed however the...
Industrywide SLAs for voice services typically are 99.9 percent, which means customers should expect 8 hours, 46 minutes of downtime annually. That could cost a business...
Unifying access to sales, management, CX, governance and support in a single portal provides partners and carriers with the visibility and control to manage quote to...
Caller Info Match makes it easy for businesses of any size to access detailed information on incoming callers – helping, for example, to quickly distinguish between a...
