BCX Bolsters its Managed Unified Communications Capability to Achieve Highly Agile Collaboration
The South African company has achieved this by selecting the market leading assurance and fulfillment management tools from VOSS
VOSS Solutions announced that BCX has become the latest company to migrate from Cisco Unified Communications Domain Manager (CUCDM) to VOSS-4-UC. Additionally, BCX have adopted the majority of the VOSS portfolio of UC management tools, including VOSS Assurance, and VOSS M2UC migration tools to transition their customers onto the upgraded platform in just 6 weeks.
Headquartered in Pretoria, South Africa, BCX is a wholly owned subsidiary of the Telkom Group, is a leading provider of telecommunications infrastructure and solutions combining local market understanding and industry expertise. The company is a supplier of end-to-end hosted collaboration solutions and is committed to providing comprehensive Unified Communication as a Service (UCaaS) to its customers.
Due to changes in the Hosted Collaboration Solution landscape, BCX opted to move to VOSS-4-UC under the VOSS “Fast Start” migration programme. This migration necessitated the following adjustments:
- Carrying out a health check of the existing customers and service
- Moving these customers to VOSS-4-UC
- Providing training to get BCX equipped to provide world class support during and after the migration
According to Derek Lipscombe, Sales Director at VOSS Solutions, "One of the key success factors of this engagement was the excellent collaborative relationship between VOSS and the BCX team, ensuring the upgrade and transitions happened quickly, safely, with no impact to BCX’s customers."
BCX now has full access to all the new features within VOSS-4-UC, including multi-vendor support for Microsoft Teams. The complete migration process from CUCDM to VOSS-4-UC took just six weeks. Now functioning optimally on VOSS-4-UC, BCX will benefit from advanced levels of automation, including zero-touch workflows, supporting their aggressive growth plans.
In addition to electing to extend their Unified Collaboration management capabilities, BCX also chose the VOSS Assurance and Analytics capability. The organisation can now access advanced, proactive monitoring, fault detection, reporting and analytics to improve productivity and save on operational costs. The VOSS Assurance suite resolves problems quickly and gives BCX a deep understanding of their UC service quality, inventory and license usage.
"We have ambitious growth plans for our Unified Collaboration Portfolio within the South African market, commented Sharon Maasdorp, Managing Executive for Unified Collaboration Solutions at BCX. To achieve this, we wanted a robust Unified Collaboration management platform that was highly flexible to underpin our UC business moving forward. VOSS automates new customer onboarding, simplifies day-to-day UC management, plus they have significant commitments locally in SA, so it was the obvious choice for us."
Mike Frayne, CEO at VOSS, added; "We are delighted that BCX have selected all the major VOSS UC management tools. Now that they are a direct customer, we can utilise our significant presence in South Africa to work closely with them to support their UC growth ambitions."
To find out more about VOSS and BCX, please email [email protected].