Blair Pleasant

COMMfusion LLC

http://www.commfusion.com/

[email protected]

 

Blair Pleasant is President & Principal Analyst of COMMfusion LLC and a co-founder of ucstrategies.com, an industry resource on the growing UC arena. She provides consulting and market research analysis on voice/data convergence markets, applications, and technologies, aimed at helping end-user and vendor clients both strategically and tactically. Prior to COMMfusion, Ms. Pleasant was Director of Communications Analysis for The PELORUS Group, a market research and consulting firm, and President of Lower Falls Consulting.

With 20 years experience, her primary areas of focus are convergence applications, including Unified Communications, Unified Messaging, the contact center, computer telephony integration (CTI), and voice processing. Blair has authored many highly acclaimed multi-client market studies and white papers, as well as custom research reports, and provides market research analysis and consulting services to both end user and vendor clients. 

Blair’s blogs and articles can be found on www.ucstrategies.com and www.commfusion.com. She also tweets on Twitter as blairplez, and you can find her on Facebook and LinkedIn.

She can be contacted at [email protected].

By
Blair Pleasant
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Five9 surveyed thousands of consumers and business decision makers for its inaugural Customer Service Index, focusing on Consumer Expectations and Behaviors with...

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Blair Pleasant
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Atos held its Global Industry Analyst conference in Boston, with a day set aside for analysts covering Unify (a standalone division of Atos), where a group of...

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Blair Pleasant
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Another Enterprise Connect has come and gone, and there were tons of new announcements. The one that stood out in my mind was ...

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Blair Pleasant
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At its first analyst conference, Five9 gathered key contact center industry analysts in Ft. Lauderdale to hear about the company’s strategy, direction, and financial...

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Blair Pleasant
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While the cloud is appropriate for companies of all sizes, SMBs in particular are turning to cloud services as an easier, more effective way to meet their business...

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Blair Pleasant
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In this Industry Buzz Podcast, Blair Pleasant leads the discussion about Cloud, with BCStrategies Experts Dave Stein, Melissa Swartz, Sara Uzel,...
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Blair Pleasant
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More than 3,000 Avaya partners and customers, as well as analysts and consultants, converged on the “Big Easy” to attend Avaya Engage and hear Avaya’s post-bankruptcy...

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Blair Pleasant
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In this Industry Buzz podcast, Blair Pleasant leads a discussion about Avaya Engage 2018, with Experts Dave Michels, Dr. Joseph Williams, Sara Uzel,...
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Blair Pleasant
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In this Industry Buzz podcast the BCStrategies Experts discuss mergers and acquisitions; what to look for in upcoming M&A activity in the...
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Blair Pleasant
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At the Genesys Analyst Summit, it was great to hear from Genesys about how it’s driving a cloud-first vision leveraging microservices, innovating with technologies...

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Blair Pleasant
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In this Industry Buzz podcast the BCStrategies Experts look back at the hot topics, issues and trends of 2017 in the unified communications and...
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Blair Pleasant
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In this video interview, Jonathan Rosenberg, CTO for Cisco's Collaboration Business, explains how Cisco is differentiating itself in AI by focusing...
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