Blair Pleasant

COMMfusion LLC

http://www.commfusion.com/

[email protected]

 

Blair Pleasant is President & Principal Analyst of COMMfusion LLC and a co-founder of ucstrategies.com, an industry resource on the growing UC arena. She provides consulting and market research analysis on voice/data convergence markets, applications, and technologies, aimed at helping end-user and vendor clients both strategically and tactically. Prior to COMMfusion, Ms. Pleasant was Director of Communications Analysis for The PELORUS Group, a market research and consulting firm, and President of Lower Falls Consulting.

With 20 years experience, her primary areas of focus are convergence applications, including Unified Communications, Unified Messaging, the contact center, computer telephony integration (CTI), and voice processing. Blair has authored many highly acclaimed multi-client market studies and white papers, as well as custom research reports, and provides market research analysis and consulting services to both end user and vendor clients. 

Blair’s blogs and articles can be found on www.ucstrategies.com and www.commfusion.com. She also tweets on Twitter as blairplez, and you can find her on Facebook and LinkedIn.

She can be contacted at [email protected].

By
Blair Pleasant
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Imagine you’re a city government in Florida and a hurricane just went through your area, knocking out power, cable TV and other services that your citizens rely on....

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Blair Pleasant
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Omnichannel contact centers, supporting all the available interaction channels, are quickly becoming requirements for many organizations and are key elements of...

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Blair Pleasant
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One of the biggest company transformations I’ve seen in all my years as an industry analyst is Vonage, which held its inaugural industry analyst event in Scottsdale,...

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Blair Pleasant
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I encourage you to join me and Five 9 Director, Corporate Communications, Michael Rose in a webinar on Tuesday, December 4 at 11:00 am PT/2:00 ET. We’ll be discussing...

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Blair Pleasant
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Mike Tessler, Cloud Calling & BroadSoft Business Leader at Cisco, kicked off the 20th anniversary of BroadSoft Connections, which was also the debut of the newly...

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Blair Pleasant
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In this Industry Buzz podcast, Blair Pleasant and Sara Uzel interview Kevin Kieller about his take-aways from Microsoft Ignite, held September 24-28...
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Blair Pleasant
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Talkdesk held its first industry analyst conference in San Francisco as part of its customer and partner event, Opentalk. In addition to the analyst sessions, we also...

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Blair Pleasant
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In this video podcast, Blair Pleasant interviews Twilio Flex VP of Product Management and Engineering, and General Manager Al Cook and discusses Flex capabilities,...

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Blair Pleasant
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Twilio’s Signal Conference in San Francisco was very enlightening in many ways. Aimed at Twilio’s customers and developers, the event was a mix of announcements,...

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Blair Pleasant
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Adding to its growing list of acquisitions, Vonage recently announced its latest acquisition - NewVoiceMedia. NewVoiceMedia is a growing contact center as a service (...

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Blair Pleasant
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At the CenturyLink industry analyst conference in Newport Beach, I had the opportunity to speak with Thuy Ha, VP Voice and Real-Time Communications, about the company...

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Blair Pleasant
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By replacing an outdated phone system with new communications solutions from Mitel, Lovejoy Independent School District (ISD) has been able to provide better, faster...

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