Blair Pleasant

COMMfusion LLC

http://www.commfusion.com/

[email protected]

 

Blair Pleasant is President & Principal Analyst of COMMfusion LLC and a co-founder of ucstrategies.com, an industry resource on the growing UC arena. She provides consulting and market research analysis on voice/data convergence markets, applications, and technologies, aimed at helping end-user and vendor clients both strategically and tactically. Prior to COMMfusion, Ms. Pleasant was Director of Communications Analysis for The PELORUS Group, a market research and consulting firm, and President of Lower Falls Consulting.

With 20 years experience, her primary areas of focus are convergence applications, including Unified Communications, Unified Messaging, the contact center, computer telephony integration (CTI), and voice processing. Blair has authored many highly acclaimed multi-client market studies and white papers, as well as custom research reports, and provides market research analysis and consulting services to both end user and vendor clients. 

Blair’s blogs and articles can be found on www.ucstrategies.com and www.commfusion.com. She also tweets on Twitter as blairplez, and you can find her on Facebook and LinkedIn.

She can be contacted at [email protected].

By
Blair Pleasant
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Adding to its growing list of acquisitions, Vonage recently announced its latest acquisition - NewVoiceMedia. NewVoiceMedia is a growing contact center as a service (...

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Blair Pleasant
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At the CenturyLink industry analyst conference in Newport Beach, I had the opportunity to speak with Thuy Ha, VP Voice and Real-Time Communications, about the company...

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Blair Pleasant
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By replacing an outdated phone system with new communications solutions from Mitel, Lovejoy Independent School District (ISD) has been able to provide better, faster...

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Blair Pleasant
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BCStrategies analysts and consultants have the opportunity to hear from and learn about many, many vendors. This week's podcast takes a look at some...
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Blair Pleasant
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In this Industry Buzz podcast, the BCStrategies Experts discuss how companies choose the right vendor or partner to work with for unified...
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Blair Pleasant
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At the Google Cloud NEXT conference in San Francisco, Google made many, many AI announcements, including new AI tools to help contact centers be more efficient and...

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Blair Pleasant
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In this BCStrategies Expert Case Study podcast, Blair Pleasant talks with Roberta J. Fox-Lawson about her work with Crisis Services Canada (CSC) to...
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Blair Pleasant
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There are certainly cases where best of breed makes sense, and there are many vendors with specialized offerings that I would gladly recommend to businesses. That...

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Blair Pleasant
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In this Industry Buzz podcast, the BCStrategies Experts discuss business communication: what it is, how it differs from UC and why businesses should...
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Blair Pleasant
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In this Industry Buzz podcast the BCStrategies Experts address a variety of recent news items.
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Blair Pleasant
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My next conference is the Cloud Comms Summit, taking place in (outside of, actually) Washington, D.C. on June 27. Produced by the Cavell Group and the Cloud...

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Blair Pleasant
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If you happen to be in the London area on May 16-17, be sure to attend UC Expo, the largest Unified Communications and Collaboration event in Europe. The theme of the...

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