Blair Pleasant

COMMfusion LLC

http://www.commfusion.com/

[email protected]

 

Blair Pleasant is President & Principal Analyst of COMMfusion LLC and a co-founder of ucstrategies.com, an industry resource on the growing UC arena. She provides consulting and market research analysis on voice/data convergence markets, applications, and technologies, aimed at helping end-user and vendor clients both strategically and tactically. Prior to COMMfusion, Ms. Pleasant was Director of Communications Analysis for The PELORUS Group, a market research and consulting firm, and President of Lower Falls Consulting.

With 20 years experience, her primary areas of focus are convergence applications, including Unified Communications, Unified Messaging, the contact center, computer telephony integration (CTI), and voice processing. Blair has authored many highly acclaimed multi-client market studies and white papers, as well as custom research reports, and provides market research analysis and consulting services to both end user and vendor clients. 

Blair’s blogs and articles can be found on www.ucstrategies.com and www.commfusion.com. She also tweets on Twitter as blairplez, and you can find her on Facebook and LinkedIn.

She can be contacted at [email protected].

By
Blair Pleasant
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The phone is dead, right? Wrong. While omnichannel experiences are vital, consumers still turn to the phone when it comes to getting customer service, especially when...

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Blair Pleasant
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At its recent analyst conference, Glance Networks provided updates of its video engagement platform aimed at improving the customer experience and helping businesses...

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Blair Pleasant
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At Twilio’s SIGNAL event for its developers and customers, Twilio made it clear that it is “building the future of engagement,” to help organizations...
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Blair Pleasant
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I recently spent time at Avaya’s briefing center in Santa Clara to get an update on the company’s cloud strategy, contact center offerings, product line rebranding,...

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Blair Pleasant
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KAZOO is aimed at service providers offering VoIP, UCaaS, and related services, enabling them to use 2600Hz’s many APIs to build and deliver customized communication...

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Blair Pleasant
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At Customer Contact Week in Las Vegas, Edify announced general availability of its cloud-native platform called Edify Huddle, which brings together CCaaS, UCaaS, and...

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Blair Pleasant
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With the conference name of Xperience19, it’s clear that the key focus of this year’s Genesys’ annual customer conference was customer experience.

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Blair Pleasant
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Communicator will integrate Phone.com’s HD Voice, video collaboration, team messaging, one-click conferencing, call recording, IVR, and other business communications...

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Blair Pleasant
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Ribbon Communications hosted its service provider and carrier customers, as well as a group of analysts in the nation’s capitol recently, to provide...
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Blair Pleasant
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I finally understood why Slack wasn’t like other team collaboration companies.
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Blair Pleasant
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Blair Pleasant speaks with Selligent CEO John Hernandez and the company’s new CMO, Niki Hall, about Selligent Marketing Cloud, the company’s...
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Blair Pleasant
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NICE held its annual user conference, Interactions, in Las Vegas, with a day set aside for analysts to delve into the company’s products and services.

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