Blair Pleasant

COMMfusion LLC

http://www.commfusion.com/

[email protected]

 

Blair Pleasant is President & Principal Analyst of COMMfusion LLC and a co-founder of ucstrategies.com, an industry resource on the growing UC arena. She provides consulting and market research analysis on voice/data convergence markets, applications, and technologies, aimed at helping end-user and vendor clients both strategically and tactically. Prior to COMMfusion, Ms. Pleasant was Director of Communications Analysis for The PELORUS Group, a market research and consulting firm, and President of Lower Falls Consulting.

With 20 years experience, her primary areas of focus are convergence applications, including Unified Communications, Unified Messaging, the contact center, computer telephony integration (CTI), and voice processing. Blair has authored many highly acclaimed multi-client market studies and white papers, as well as custom research reports, and provides market research analysis and consulting services to both end user and vendor clients. 

Blair’s blogs and articles can be found on www.ucstrategies.com and www.commfusion.com. She also tweets on Twitter as blairplez, and you can find her on Facebook and LinkedIn.

She can be contacted at [email protected].

By
Blair Pleasant
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I attended three analyst conferences – RingCentral, 8x8, and Five9. There was no shortage of content, with tons of new announcements, roadmap insights, and customer...
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Blair Pleasant
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Most companies talk about their values and how they give back to the community, but Zoho is on a whole different level, as you’ll see.
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Blair Pleasant
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Looking back on 2023, anything having to do with AI was hot, and anything related to generative AI was even hotter.
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Blair Pleasant
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Verint recently hosted its industry analyst event, focusing on CX Automation, Open CCaaS, data, and bots – lots and lots of bots.
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Blair Pleasant
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The company made a number of announcements that demonstrate its commitment to the overall communications and collaboration space – and of course, AI innovations.
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Blair Pleasant
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NICE’s recent analyst conference proved that combining the old and the new can bring about amazing results.
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Blair Pleasant
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At this week’s Zoomtopia, Zoom revealed a slew of new innovations to make hybrid work more effective for internal and external collaboration.
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Blair Pleasant
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Recently I had the opportunity to try out the EPOS EXPAND Vision 1, a compact and lightweight 4k webcam that’s easy to set up and use (even for me!), with great audio...
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Blair Pleasant
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At Zoom’s industry analyst conference, Zoom Perspectives, the company laid out its priorities and roadmap, while demonstrating how to do hybrid events the right way.
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Blair Pleasant
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“The Art of Innovation” was the theme at Verint’s Engage customer event held in Las Vegas, with over 1,000 customers, partners, and analysts in attendance.
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