Blair Pleasant

COMMfusion LLC

http://www.commfusion.com/

[email protected]

 

Blair Pleasant is President & Principal Analyst of COMMfusion LLC and a co-founder of ucstrategies.com, an industry resource on the growing UC arena. She provides consulting and market research analysis on voice/data convergence markets, applications, and technologies, aimed at helping end-user and vendor clients both strategically and tactically. Prior to COMMfusion, Ms. Pleasant was Director of Communications Analysis for The PELORUS Group, a market research and consulting firm, and President of Lower Falls Consulting.

With 20 years experience, her primary areas of focus are convergence applications, including Unified Communications, Unified Messaging, the contact center, computer telephony integration (CTI), and voice processing. Blair has authored many highly acclaimed multi-client market studies and white papers, as well as custom research reports, and provides market research analysis and consulting services to both end user and vendor clients. 

Blair’s blogs and articles can be found on www.ucstrategies.com and www.commfusion.com. She also tweets on Twitter as blairplez, and you can find her on Facebook and LinkedIn.

She can be contacted at [email protected].

By
Blair Pleasant
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NICE Value Realization Services (VRS) – how NICE provides a range of services to help organizations enable smooth migrations and CX transformation.
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Blair Pleasant
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Organizations must develop digital engagement strategies. By balancing the needs of both the consumer and the business, you can boost agent productivity, enhance CX, and...
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Blair Pleasant
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NICE presented its vision for the future – the company has long been at the forefront of innovation, and there was certainly plenty to showcase at Interactions 2024.
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Blair Pleasant
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At Zoholics, Zoho’s annual customer event, attendees gathered to hear about Zoho’s products and updates, and to network with other Zoho users.
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Blair Pleasant
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Microsoft just introduced Microsoft Dynamics 365 Contact Center, “a Copilot-first contact center solution that delivers generative AI to every customer engagement...
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Blair Pleasant
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Verint has been on a mission to deliver AI business outcomes by increasing CX automation in the contact center to lower costs while improving the customer experience,...
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Blair Pleasant
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Enterprise Connect was a whirlwind of information, networking, and non-stop meetings.
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Blair Pleasant
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The single pane of glass solutions never lived up to their promise, but now there are new systems emerging to address their limitations.
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Blair Pleasant
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I attended three analyst conferences – RingCentral, 8x8, and Five9. There was no shortage of content, with tons of new announcements, roadmap insights, and customer...
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