Blair Pleasant

COMMfusion LLC

http://www.commfusion.com/

[email protected]

 

Blair Pleasant is President & Principal Analyst of COMMfusion LLC and a co-founder of ucstrategies.com, an industry resource on the growing UC arena. She provides consulting and market research analysis on voice/data convergence markets, applications, and technologies, aimed at helping end-user and vendor clients both strategically and tactically. Prior to COMMfusion, Ms. Pleasant was Director of Communications Analysis for The PELORUS Group, a market research and consulting firm, and President of Lower Falls Consulting.

With 20 years experience, her primary areas of focus are convergence applications, including Unified Communications, Unified Messaging, the contact center, computer telephony integration (CTI), and voice processing. Blair has authored many highly acclaimed multi-client market studies and white papers, as well as custom research reports, and provides market research analysis and consulting services to both end user and vendor clients. 

Blair’s blogs and articles can be found on www.ucstrategies.com and www.commfusion.com. She also tweets on Twitter as blairplez, and you can find her on Facebook and LinkedIn.

She can be contacted at [email protected].

By
Blair Pleasant
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“Collaborative communications” is the vison of RingCentral, which was highlighted at the recent RingCentral analyst conference, as a group of analysts heard how the...

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Blair Pleasant
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To discuss the key survey findings and the implications for businesses, I’ll be joining Michael Rose, Five9’s Director, Brand & Corporate Communications, in a...

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Blair Pleasant
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In this Industry Buzz podcast, the BCStrategies Experts who attended the Cisco Collaboration Analyst Summit get together to discuss the event. Blair...
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Blair Pleasant
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New leadership team, new energy. That’s what the analysts who attended the Cisco Collaboration Analyst Summit got to experience.

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Blair Pleasant
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Recently Alcatel Lucent Enterprise (ALE) held its analyst conference in the principality of Monaco. Among the glitz and glamor, ALE presented its strategy and roadmap...

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Blair Pleasant
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There were several announcements made, but the one that resonated the most with me was the new branding and naming conventions. With the theme of simplification, the...

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Blair Pleasant
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Faced with an aging legacy PBX system, the university needed a more modern communications solution for its faculty, staff, physicians and more than 2,000 students....

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Blair Pleasant
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“Customer Experience” is the latest rallying cry for contact centers around the world, as organizations become more customer centric. As companies focus on enhancing...

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Blair Pleasant
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At its analyst conference in the heart of beautiful Napa Valley, Genesys laid out its strategy for what it calls “AI-powered journey optimization.” The company has...

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Blair Pleasant
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Imagine you’re a city government in Florida and a hurricane just went through your area, knocking out power, cable TV and other services that your citizens rely on....

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Blair Pleasant
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Omnichannel contact centers, supporting all the available interaction channels, are quickly becoming requirements for many organizations and are key elements of...

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Blair Pleasant
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One of the biggest company transformations I’ve seen in all my years as an industry analyst is Vonage, which held its inaugural industry analyst event in Scottsdale,...

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