Blair Pleasant

COMMfusion LLC

http://www.commfusion.com/

[email protected]

 

Blair Pleasant is President & Principal Analyst of COMMfusion LLC and a co-founder of ucstrategies.com, an industry resource on the growing UC arena. She provides consulting and market research analysis on voice/data convergence markets, applications, and technologies, aimed at helping end-user and vendor clients both strategically and tactically. Prior to COMMfusion, Ms. Pleasant was Director of Communications Analysis for The PELORUS Group, a market research and consulting firm, and President of Lower Falls Consulting.

With 20 years experience, her primary areas of focus are convergence applications, including Unified Communications, Unified Messaging, the contact center, computer telephony integration (CTI), and voice processing. Blair has authored many highly acclaimed multi-client market studies and white papers, as well as custom research reports, and provides market research analysis and consulting services to both end user and vendor clients. 

Blair’s blogs and articles can be found on www.ucstrategies.com and www.commfusion.com. She also tweets on Twitter as blairplez, and you can find her on Facebook and LinkedIn.

She can be contacted at [email protected].

By
Blair Pleasant
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In this Industry Buzz podcast, the BCStrategies Experts discuss the "age-old" topic of best-of-breed vs. all-in-one suite solutions. ...

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Blair Pleasant
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The Replicant Voice solution combines several capabilities, including virtual agents, live voice transcription, channel switching and the ability to send SMS messages,...
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Blair Pleasant
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Please join us on Tuesday, June 29, at 2:00 PM Eastern Standard Time. We’ll be discussing the changing role of the channel in today’s market and what partners need to be...
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Blair Pleasant
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SIPPIO is an Azure-based provider of voice calling services for Microsoft Teams and provides an end-to-end solution offering wholesale and aggregate carrier services.
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Blair Pleasant
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Qualtrics and Genesys just announced a new partnership, combining Qualtrics’ Experience Management (XM) capabilities with Genesys’ customer experience (CX) and contact...
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Blair Pleasant
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BCStrategies is conducting a UCC end-user adoption and training survey . We invite you to participate in this important survey and share your insights and experiences.
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Blair Pleasant
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In this Industry Buzz podcast, the BCStrategies Experts discuss trends in CCaaS. Blair Pleasant moderates the conversation, with Elizabeth English and Nicolas DeKouchkovsky. Topics include ...

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Blair Pleasant
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There’s never a dull moment in the contact center world, and the past couple of months have been no exception. Here’s a quick review of some of the recent news, from...
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Blair Pleasant
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In this Industry Buzz podcast, the BCStrategies Experts discuss recent conferences, analyst briefings and industry news. Blair Pleasant moderates the conversation, with Jon Arnold, Phil Edholm, ...

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Blair Pleasant
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Staking a claim in AI and speech technology markets at this stage of the game is essential, and Nuance is one of the leaders in this area.
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Joseph Williams
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In this Industry Buzz podcast the Experts think back to 2016...when Mitel tried to acquire Polycom, Microsoft was doubling down on Skype for Business, UCaaS and CPaaS were newly familiar acronyms...

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Blair Pleasant
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In this special edition Industry Buzz podcast, BCStrategies invites special guests Mike Nelson and Kane Simms of VUX World to join in the conversation. Today's...

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