Blair Pleasant

COMMfusion LLC

http://www.commfusion.com/

[email protected]

 

Blair Pleasant is President & Principal Analyst of COMMfusion LLC and a co-founder of ucstrategies.com, an industry resource on the growing UC arena. She provides consulting and market research analysis on voice/data convergence markets, applications, and technologies, aimed at helping end-user and vendor clients both strategically and tactically. Prior to COMMfusion, Ms. Pleasant was Director of Communications Analysis for The PELORUS Group, a market research and consulting firm, and President of Lower Falls Consulting.

With 20 years experience, her primary areas of focus are convergence applications, including Unified Communications, Unified Messaging, the contact center, computer telephony integration (CTI), and voice processing. Blair has authored many highly acclaimed multi-client market studies and white papers, as well as custom research reports, and provides market research analysis and consulting services to both end user and vendor clients. 

Blair’s blogs and articles can be found on www.ucstrategies.com and www.commfusion.com. She also tweets on Twitter as blairplez, and you can find her on Facebook and LinkedIn.

She can be contacted at [email protected].

By
Blair Pleasant
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At the Five9 Analyst and Influencers Summit in Porto, Portugal, the word we heard most often was “joy.” Five9’s goal is to bring joy to customer experiences.
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Blair Pleasant
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In honor of Mitel's anniversary and to understand where the company’s been and where it is now, I recently spoke with several Mitel leaders to provide an overall...
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Blair Pleasant
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With artificial intelligence (AI) being hailed as the technology of the year, the role of knowledge management (KM) for contact centers has never been more important.
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Blair Pleasant
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“Buzzword Bingo” at Enterprise Connect was pretty easy this year – AI, OpenAI, Generative AI, ChatGPT, conversational AI, with a bonus point for contact center/CCaaS.
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Blair Pleasant
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I spoke with Martin Bitzinger, EVP Mitel Product Management and Marketing, about the Unify announcement and what it means for the company.
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Blair Pleasant
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I had the opportunity to attend and participate in the Cloud Communications Alliance (CCA) Cloud Connections 2023 event in Ft. Lauderdale recently.
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Blair Pleasant
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I recently had the opportunity to interview Avaya CEO Alan Masarek to discuss his plans for Avaya and its future. I posed questions from the Avaya customer and channel...
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Blair Pleasant
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There was a lot of buzz and new announcements at Zoomtopia 2022. The big announcements included the introduction of Zoom email and calendar, as well as Spots. I focused...
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Blair Pleasant
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I recently attended NICE’s analyst summit in Marrakech, Morocco. It was gratifying to hear NICE solidify the vision that was laid out to the analysts last year and the...
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Blair Pleasant
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With a new CEO and relatively new North America Channel Chief, Avaya has been on a mission to listen to and engage with its channel partners to better understand their...
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Blair Pleasant
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In this video interview, BCStrategies’ Blair Pleasant speaks with Karthik Arumugam, SVP of the RingCentral-Mitel partnership to discuss the partnership, the migration...
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Blair Pleasant
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The Zoom Perspectives Analyst Conference in San Jose, CA demonstrated how to run a hybrid event. With hosts, presenters, and analyst attendees both in the physical and...
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