Blair Pleasant

COMMfusion LLC

http://www.commfusion.com/

[email protected]

 

Blair Pleasant is President & Principal Analyst of COMMfusion LLC and a co-founder of ucstrategies.com, an industry resource on the growing UC arena. She provides consulting and market research analysis on voice/data convergence markets, applications, and technologies, aimed at helping end-user and vendor clients both strategically and tactically. Prior to COMMfusion, Ms. Pleasant was Director of Communications Analysis for The PELORUS Group, a market research and consulting firm, and President of Lower Falls Consulting.

With 20 years experience, her primary areas of focus are convergence applications, including Unified Communications, Unified Messaging, the contact center, computer telephony integration (CTI), and voice processing. Blair has authored many highly acclaimed multi-client market studies and white papers, as well as custom research reports, and provides market research analysis and consulting services to both end user and vendor clients. 

Blair’s blogs and articles can be found on www.ucstrategies.com and www.commfusion.com. She also tweets on Twitter as blairplez, and you can find her on Facebook and LinkedIn.

She can be contacted at [email protected].

By
Blair Pleasant
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Mauricio Godoy of IBM joins Blair Pleasant of UCStrategies at Lotusphere 2011 for a conversation about the social business theme of the keynote presentations.

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Voice communications is still critical, even in a social world, and social business tools need to be supplemented by and integrated with UC and voice communication...
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Blair Pleasant
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At Plantronics' 50th anniversary event, Buzz Aldrin discusses his moon landing and the role that Plantronics played.

 

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Ticketmaster's Elizabeth Gotto discusses how the company is using Alcatel-Lucent Enterprise solutions to create a "dynamic customer front door," reduce costs, and improve agent efficiency.

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Alcatel-Lucent Enteprise introduced Genesys Social Engagement, a solution to analyze, prioritize, and route social media interactions.
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Cisco demos integration of Syn-Apps' application with the Cisco unified communication platform and the Cius device in a retail environment, resulting in the "...
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There've been some changes to the Unified Communications Interoperability Forum (UCIF) bylaws, which may encourage some of the vendor holdouts to join the forum -...
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Miles Valentine of Zeacom joins UCStrategies' Blair Pleasant in this podcast to discuss Business Process Automation and how Zeacom is helping its customers streamline communications and achieve...

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One of the first enterprise communication vendors to embrace social media was Siemens Enterprise Communications (SEN). Siemens set a pretty aggressive timeline of new...
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Blair Pleasant
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At Cisco's Collaboration Summit, Cisco discusses SocialMiner, it's customer collaboration product for mining the social web and engaging with customers.
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