To help organizations better understand the current state of customer service, Five9 partnered with Zogby Analytics to survey Business Decision Makers (BDMs) with 100 or more employees about the state of customer service and support and the role that customer service plays in various business considerations. To discuss the key survey findings and the implications for businesses, BCStrategies' Blair Pleasant joins Michael Rose, Five9’s Director, Brand & Corporate Communications, in a webinar on Tuesday, March 26, at 11:00 am PT (2:00 ET). They’ll be discussing Five Ways Executives Are Increasing Customer Satisfaction, including:
- Moving to the Cloud
- Monitoring Customer Satisfaction Regularly
- Engaging Employees
- Partnering with Vendors You Trust
- Begin Using AI
They’ll present the key survey results and what the experts are doing now and why there’s a disconnect between what businesses are providing and what consumers expect. You’ll learn several key steps to take to help retain customers and increase revenue growth for your organization.
Join us on March 26 to learn more about how your organization can best succeed and increase customer satisfaction.
Please register for the webinar here.
Title: Bridging the Gap: 5 Ways Executives are Enhancing Customer Satisfaction
Tuesday, March 26, 2019
11 a.m. PT / 2 p.m. ET