Bright Pattern Announces Partnership with Visual Contact to Power Digital Transformation for Contact Centers in Latin America
Bright Pattern, the leading innovator in enterprise contact center software, today announces its partnership with Visual Contact, a leading technology integrator, to deliver strategic CX solutions that drive revenue. Bright Pattern Contact Center software combined with Visual Contact professional services provides the most innovative and effortless omnichannel solution to midsize and enterprise companies.
Visual Contact provides customer experience solutions and applies CX best practices to leading clients from industries including BPO’s, service, banking, real estate, and collection. Visual Contacts’s clients are innovative companies such as DIRECTV Latin America, BAC Credomatic, and the Ministry of International Affairs in Colombia.
“The world changed in 2020. Traditional legacy contact centers became insufficient in the face of unexpected growth and changing communication needs between companies and their customers,” said Pedro Cano, CEO of Visual Contact. “Bright Pattern is a company with a world-class vision. They are aligned with us in terms of innovation, flexibility, simplicity, and providing a high quality customer experience that contact centers require in the new digital reality. Bright Pattern fits our needs as a technology provider and supports the success of our clients with their digital transformation.”
“With so many vendors in the customer service space, innovation is the key to success, and Visual Contact continues to embrace it at every turn,” said Michael McCloskey, CEO of Bright Pattern. “Visual Contact provides some of the most dedicated services and has created a team of contact center professionals that are there to ensure your environment is set up to meet specific business needs. We are looking forward to a long and successful relationship.”
Bright Pattern helps its partners provide superior omnichannel customer service through the use of innovative cloud-first technology that is the simplest and most powerful solution for midsize and enterprise companies. Bright Pattern was recently recognized to have the best ROI and quickest time to deploy of all cloud call center providers. Bright Pattern was recently recognized by Ovum as a Market Challenger, by Omdia for best platform functionality, by Frost & Sullivan as a top-performing vendor, and by Gartner as a leader in the Call Center FrontRunners Quadrant.
About Bright Pattern
Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software for innovative midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users—without costly professional services. Bright Pattern allows companies to offer an effortless and personal customer experience across channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also allows companies to measure and act on every interaction on every channel with embedded AI omnichannel quality management. The company was founded by a team of industry veterans who pioneered the leading contact center solutions and are now delivering an architecture for the future with an advanced cloud-first approach. Bright Pattern’s cloud contact center solution is used globally in over 26 countries and 12 languages.
About Visual Contact
Visual Contact are Technology Integrators with an Emphasis on Omnichannel Contact Centers in the Cloud or on the Premise. Visual Contact strives to provide software solutions and integrations focused on omnichannel contact centers, positioning the visual resource as a new channel for customer service. The company works as a strategic ally for both companies and clients in the new digital era, with efficiency and innovation.