CallTower Delivers Five9 Intelligent Cloud Contact Center with Microsoft Teams Integration
A Native Microsoft Teams Contact Center Solution to Improve Customer Experience
CallTower, a global leader in delivering cloud-based enterprise-class unified communications and collaboration solutions, announced they are offering a Native Microsoft Teams Cloud Contact Center through their strategic partner, Five9. In July 2020, Five9 announced its selection as a Microsoft strategic contact center partner to integrate its Intelligent Cloud Contact Center platform with Microsoft Teams.
Five9 and Microsoft Teams integration improves customer experience by taking the collaboration capabilities of the Teams platform and integrating it with the Five9 Intelligent Cloud Contact Center solution. This gives contact center agents access to all the resources of their Teams’ community, providing quicker resolutions to issues.
“We are thrilled to that our strategic partner, Five9 was one of the few selected by Microsoft to deliver a Native Teams Contact Center integration,” says CallTower’s Chief Revenue Officer, William Rubio. “Enabling a native cloud contact center solution within our Microsoft Teams Direct Routing environment is a key to our customers.”
CallTower was recently named by Five9 the “US Reseller of the Year – 2020” as part of the Five9 2020 Global Partner Awards.
Five9 is a leading provider of cloud contact center software for the intelligent contact center space/market, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO and AI to increase agent productivity and deliver tangible business results. The Five9 Genius platform is reliable, secure, compliant and scalable; designed to create exceptional personalized customer experiences.
Since its inception in 2002, CallTower has become a leading provider of cloud-based, enterprise-class Unified Communications solutions for growing organizations worldwide. CallTower provides, integrates and supports industry-leading, cloud-based, Unified Communications and Collaboration solutions, including Cisco® HCS, Webex Teams, Microsoft® Teams Direct Routing, Office 365, Enterprise Hosted Skype for Business, CT Cloud Voice, CT Cloud Boost, CT Cloud Meeting powered by Zoom and Cloud Contact Center for business customers.
Start YourCustomized Search
SOLUTION AREA
SOLUTION PROVIDERS
- 8x8 (3) Apply 8x8 filter
- Alcatel-Lucent Enterprise (5) Apply Alcatel-Lucent Enterprise filter
- AT&T (2) Apply AT&T filter
- Avaya (15) Apply Avaya filter
- Cisco (11) Apply Cisco filter
- Dell (1) Apply Dell filter
- Genesys (2) Apply Genesys filter
- HP (1) Apply HP filter
- IBM (5) Apply IBM filter
- Logitech (1) Apply Logitech filter
- Microsoft (27) Apply Microsoft filter
- Mitel (9) Apply Mitel filter
- NEC (6) Apply NEC filter
- Polycom (1) Apply Polycom filter
- RingCentral (1) Apply RingCentral filter
- Tata Communications (2) Apply Tata Communications filter
- Unify (4) Apply Unify filter
- Acme Packet (1) Apply Acme Packet filter
- Aspect (3) Apply Aspect filter
- BT (1) Apply BT filter
- CaféX (1) Apply CaféX filter
- Dimension Data (2) Apply Dimension Data filter
- Kurmi Software (1) Apply Kurmi Software filter
- Momentum (2) Apply Momentum filter
- Orange (5) Apply Orange filter
- Panasonic (2) Apply Panasonic filter
- Unimax (1) Apply Unimax filter
- Verint (1) Apply Verint filter
- VOSS (2) Apply VOSS filter
- West (3) Apply West filter
- Yorktel (1) Apply Yorktel filter
- 3CX (1) Apply 3CX filter
- Huawei (4) Apply Huawei filter
- Imagicle (1) Apply Imagicle filter
- Mutare (1) Apply Mutare filter
- NextPlane (1) Apply NextPlane filter
- SMART (15) Apply SMART filter
CONTENT TYPE
- BC Expert Insights Market (1) Apply BC Expert Insights Market filter
- BC Expert Insights Objective - Vendor Neutral (1) Apply BC Expert Insights Objective - Vendor Neutral filter
- BC Expert Insights Planning (0)
- BC Expert Insights Solution (0)
- BC Expert Insights Vendor (6) Apply BC Expert Insights Vendor filter
- BC Expert Insights Vendor Solution (3) Apply BC Expert Insights Vendor Solution filter
- BC Expert Roundtable (0)
- Bcs Webinar (0)
- Bcs Webinar Registration (0)
- Best Practice (0)
- Buyer Guide (0)
- Case Study (0)
- Executive Interview (1) Apply Executive Interview filter
- Expert Roundtable (10) Apply Expert Roundtable filter
- Guest Contributions (1) Apply Guest Contributions filter
- Multimedia (3) Apply Multimedia filter
- News Analysis (27) Apply News Analysis filter
- Newsfeed Article (0)
- Newsfeed Article (65) Apply Newsfeed Article filter
- Thought Leadership (0)
- Vendor Collateral (8) Apply Vendor Collateral filter
- Vendor Resource Best Practices (0)
- Vendor Resource Buyers Guides (0)
- Vendor Resource Multimedia Content (0)
- Vendor Resource White Paper (0)
- Webinar (0)
- Webinars (0)
- White Paper (2) Apply White Paper filter
MORE FILTERS
INDUSTRY
- Banking And Investment (800) Apply Banking And Investment filter
- Education (446) Apply Education filter
- Energy And Utilities (487) Apply Energy And Utilities filter
- Finance (12) Apply Finance filter
- Government (675) Apply Government filter
- Healthcare (482) Apply Healthcare filter
- (-) Remove Hospitality filter Hospitality
- Insurance (100) Apply Insurance filter
- Manufacturing (704) Apply Manufacturing filter
- Media/Publishing (422) Apply Media/Publishing filter
- None (43) Apply None filter
- Professional Services (745) Apply Professional Services filter
- Retail & Distribution (798) Apply Retail & Distribution filter
- Technology (1611) Apply Technology filter
- Transportation (110) Apply Transportation filter
Comments
There are currently no comments on this article.
You must be a registered user to make comments
Add new comment