CallTower Delivers Five9 Intelligent Cloud Contact Center with Microsoft Teams Integration
A Native Microsoft Teams Contact Center Solution to Improve Customer Experience
CallTower, a global leader in delivering cloud-based enterprise-class unified communications and collaboration solutions, announced they are offering a Native Microsoft Teams Cloud Contact Center through their strategic partner, Five9. In July 2020, Five9 announced its selection as a Microsoft strategic contact center partner to integrate its Intelligent Cloud Contact Center platform with Microsoft Teams.
Five9 and Microsoft Teams integration improves customer experience by taking the collaboration capabilities of the Teams platform and integrating it with the Five9 Intelligent Cloud Contact Center solution. This gives contact center agents access to all the resources of their Teams’ community, providing quicker resolutions to issues.
“We are thrilled to that our strategic partner, Five9 was one of the few selected by Microsoft to deliver a Native Teams Contact Center integration,” says CallTower’s Chief Revenue Officer, William Rubio. “Enabling a native cloud contact center solution within our Microsoft Teams Direct Routing environment is a key to our customers.”
CallTower was recently named by Five9 the “US Reseller of the Year – 2020” as part of the Five9 2020 Global Partner Awards.
Five9 is a leading provider of cloud contact center software for the intelligent contact center space/market, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO and AI to increase agent productivity and deliver tangible business results. The Five9 Genius platform is reliable, secure, compliant and scalable; designed to create exceptional personalized customer experiences.
Since its inception in 2002, CallTower has become a leading provider of cloud-based, enterprise-class Unified Communications solutions for growing organizations worldwide. CallTower provides, integrates and supports industry-leading, cloud-based, Unified Communications and Collaboration solutions, including Cisco® HCS, Webex Teams, Microsoft® Teams Direct Routing, Office 365, Enterprise Hosted Skype for Business, CT Cloud Voice, CT Cloud Boost, CT Cloud Meeting powered by Zoom and Cloud Contact Center for business customers.
Start YourCustomized Search
SOLUTION AREA
SOLUTION PROVIDERS
- 8x8 (5) Apply 8x8 filter
- Alcatel-Lucent Enterprise (1) Apply Alcatel-Lucent Enterprise filter
- AudioCodes (1) Apply AudioCodes filter
- Avaya (10) Apply Avaya filter
- Cisco (11) Apply Cisco filter
- Five9 (7) Apply Five9 filter
- Fuze (4) Apply Fuze filter
- Genesys (5) Apply Genesys filter
- Jabra (1) Apply Jabra filter
- Logitech (1) Apply Logitech filter
- Masergy (1) Apply Masergy filter
- Microsoft (11) Apply Microsoft filter
- Mitel (4) Apply Mitel filter
- NEC (2) Apply NEC filter
- RingCentral (7) Apply RingCentral filter
- Slack (3) Apply Slack filter
- Vonage Business (4) Apply Vonage Business filter
- Zoom (5) Apply Zoom filter
- IntelePeer (2) Apply IntelePeer filter
- Lifesize (2) Apply Lifesize filter
- Mavenir (1) Apply Mavenir filter
- SIPPIO (1) Apply SIPPIO filter
- Star2Star (1) Apply Star2Star filter
- Verint (2) Apply Verint filter
- UJET (3) Apply UJET filter
CONTENT TYPE
- BC Expert Insights Market (42) Apply BC Expert Insights Market filter
- BC Expert Insights Objective - Vendor Neutral (42) Apply BC Expert Insights Objective - Vendor Neutral filter
- BC Expert Insights Planning (15) Apply BC Expert Insights Planning filter
- BC Expert Insights Solution (12) Apply BC Expert Insights Solution filter
- BC Expert Insights Vendor (80) Apply BC Expert Insights Vendor filter
- BC Expert Insights Vendor Solution (145) Apply BC Expert Insights Vendor Solution filter
- (-) Remove BC Expert Roundtable filter BC Expert Roundtable
- Bcs Webinar (0)
- Bcs Webinar Registration (0)
- Best Practice (38) Apply Best Practice filter
- Buyer Guide (14) Apply Buyer Guide filter
- Case Study (29) Apply Case Study filter
- Executive Interview (145) Apply Executive Interview filter
- Expert Roundtable (450) Apply Expert Roundtable filter
- Guest Contributions (34) Apply Guest Contributions filter
- Multimedia (38) Apply Multimedia filter
- News Analysis (2081) Apply News Analysis filter
- Newsfeed Article (1) Apply Newsfeed Article filter
- Newsfeed Article (1303) Apply Newsfeed Article filter
- Thought Leadership (21) Apply Thought Leadership filter
- Vendor Collateral (211) Apply Vendor Collateral filter
- Vendor Resource Best Practices (24) Apply Vendor Resource Best Practices filter
- Vendor Resource Buyers Guides (2) Apply Vendor Resource Buyers Guides filter
- Vendor Resource Multimedia Content (4) Apply Vendor Resource Multimedia Content filter
- Vendor Resource White Paper (4) Apply Vendor Resource White Paper filter
- Webinar (13) Apply Webinar filter
- Webinars (7) Apply Webinars filter
- White Paper (64) Apply White Paper filter
MORE FILTERS
INDUSTRY
- Banking And Investment (0)
- Education (0)
- Energy And Utilities (0)
- Finance (0)
- Government (0)
- Healthcare (2) Apply Healthcare filter
- Hospitality (0)
- Insurance (0)
- Manufacturing (0)
- Media/Publishing (0)
- None (0)
- Professional Services (0)
- Retail & Distribution (0)
- Technology (0)
- Transportation (0)
Comments
There are currently no comments on this article.
You must be a registered user to make comments
Add new comment