Connected Customers Webinar: Insights on Today's Connected Consumers 2019 Selligent Global Connected Consumer Index Results

9 Oct 2019
Thursday, October 17, 2019 - 14:00 to 15:00

Join us for a webinar with the latest insights on today's connected consumers.

We asked 5,000 consumers from around the world about their behavior and the tech trends that influence their brand interactions. What they told us will surprise you – and impact your marketing.

In this on-demand webinar, Selligent Marketing Cloud Chief Marketing Officer Niki Hall and Blair Pleasant of independent industry analyst and consulting firm COMMFusion will share results from the Selligent Global Connected Consumer Index. Niki and Blair will offer insights into the most relevant areas for today’s ambitious marketers, covering topics like:

  • Rising customer expectations
  • Personalization, privacy and the data value exchange
  • Emerging channels & tech trends
  • Customer experience: how to make it contextual, personalized & proactive
  • Connected consumers and providing customer lifetime value


Join our webinar on September 18, 2019, to discover key insights into what consumers are expecting when engaging with your business. Contact Center Analyst Blair Pleasant and podcast host, Michael Rose of Five9, will review the 3rd annual Customer Service Index (CSI) report and how its’ findings can help companies thrive in today’s digital era.

Date/Time: Thursday, October 17, 11 AM Pacific/2 PM Eastern