Consilium Unveils Industry’s First Outbound List and Campaign Management Platform for Genesys Cloud on AppFoundry Marketplace

New version of Consilium UniCampaign strengthens Genesys Cloud CX Dialer, adding voice and digital outbound contact strategies, automation and advanced list and campaign management

Consilium Software, a global provider of AI-powered customer engagement solutions, today announced the availability of a new version of Consilium UniCampaign™ List and Campaign Management (LCM) software for Genesys Cloud on Genesys AppFoundry®, the industry’s largest dedicated marketplace focused on customer experience (CX) solutions. As a cloud-based Premium App in Genesys AppFoundry, UniCampaign allows rapid and easy setup of omnichannel outbound campaigns by non-technical business users, complementing the capabilities of Genesys Cloud CX Dialer for maximizing agent productivity and enabling organizations to run their outbound contact centers more efficiently.

Companies run outbound dialing and digital campaigns to reach out to prospects and customers, contacting lists of people in accordance with campaign strategies that control who, when and how to contact.  Identifying, connecting and converting more contacts in less time, and supporting both agent-assisted and automated outbound call campaigns in various dialing modes with the expanding capability of Genesys Cloud, the latest UniCampaign 7.0 version comes loaded with native integration to Salesforce and Microsoft Dynamics CRMs, and a host of other file and database sources, to seamlessly execute cross-channel contact strategies, such as combining a voice conversation with an email follow-up, text message or outbound IVR.

UniCampaign not only allows multiple contact lists per Genesys outbound campaign, but also provides contact list prioritization and list weightage-based dialing, and advanced contact selection rules using multi-level template-based global filters, thus providing contact center managers with tools that maximize efficiency. UniCampaign will see its next release adding best-time-to-call (BTTC), AI-enabled threshold-based campaigns, list splitting, and DIY reporting and dashboard capabilities to enhance the power of Genesys Cloud outbound CX. Another benefit for customers is that purchases of Consilium UniCampaign software, subscriptions and services are billed on their Genesys invoices, thereby simplifying vendor management. 

Consilium is a contact center software company with a 15-year history of innovation in products and services for Genesys and over two decades of industry leadership in outbound CX. Consilium technology powers banking and financial services industry majors, service providers, logistics, transportation, manufacturing and government clients in the Asia Pacific, Europe, and the Americas. This includes an automaker placed in the global top-10 most valuable car brands, an energy giant consistently rated as the world’s strongest oil and gas (O&G) brand, and one of the top-3 wireless carriers in the United States.

“I want to say that I am really proud of UniCampaign being not only the first AppFoundry-listed outbound list and campaign management (LCM) software for Genesys Cloud, but also one of the most advanced LCM products available in the CX industry,” said Pramod Ratwani, Founder and CEO of Consilium Software. “Some of our customers’ favorite features for outbound and conversational CX are now available as standard in the 7.0 release. We worked with Genesys product management to introduce new features in alignment with Genesys Cloud’s outbound releases. UniCampaign is now in a stronger position than ever before to bridge the gap for clients who have migrated, or are planning to migrate, from erstwhile Aspect Software’s list management platforms to Genesys Cloud.”

About Consilium Software

Founded in 2007 in Singapore, Consilium Software and our Uni™ digital customer engagement platform have helped over 2,000 companies in more than 110 countries connect their employees with customers. Our choice of cloud-based and on-premise software powers 3 billion-plus interactions each year, simplifying the management of voice, video and digital channels. Our solutions go beyond omni-channel to merge the contact center and CRM, creating fluid experiences with artificial intelligence (AI), bots and Robotic Process Automation (RPA). Consilium is led by practitioners who have differentiated customer experiences through every major cycle of evolution for 32 continuous years. We integrate experiences not just channels.

For more information, please visit: https://www.consiliuminc.com