Edify Labs, Inc.

Edify Labs, Inc. is a global communications platform with the goal of strengthening connections with customers and across teams. Edify is co-founded by Cameron Weeks and Bracken Fields, who created their first VoIP company in 2007, and grew it into a global customer service platform. They have been working on contact center solutions together ever since.

Their mission to fix contact center communications was not yet complete, so they started from the ground-up with a platform of their own. Edify is the culmination of over 12 years of work together and is the newest innovator in cloud-based customer experience solutions. At Edify, we value Empowerment, Education, Innovation, Leadership and Community.

By
Blair Pleasant
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“Buzzword Bingo” at Enterprise Connect was pretty easy this year – AI, OpenAI, Generative AI, ChatGPT, conversational AI, with a bonus point for contact center/CCaaS.
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Blair Pleasant
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In this Industry Buzz podcast, the BCStrategies Experts convene to discuss the integration of unified communications and contact center, the value it provides and the challenges it presents. ...

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By
Blair Pleasant
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In this Industry Buzz podcast, the BCStrategies Experts discuss Enterprise Connect 2022, held March 21-24 in Orlando and virtually. ...

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Dave Michels
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In their TalkingHeadz on Enterprise Communications podcast series, BCStrategies Experts Dave Michels and Evan Kirstel talk with various guests mostly related to enterprise communications. This...

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By
Blair Pleasant
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As a response to the coronavirus or COVID-19, the “new normal” is remote work, or work from home (WFH). With recommendations to enforce “social distancing,” many...
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By
Blair Pleasant
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To get more insights about Edify, its cloud offerings, and the development process, I recently interviewed co-founder Cameron Weeks.
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Blair Pleasant
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At Customer Contact Week in Las Vegas, Edify announced general availability of its cloud-native platform called Edify Huddle, which brings together CCaaS, UCaaS, and...
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By
Blair Pleasant
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Experience was the theme at this year’s Enterprise Connect. It was all about experience – including Customer Experience (CX), User Experience (UX), Employee Experience (EX), and Agent Experience (...

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